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October 2023 by Eric Vetter
The customer service was good, the premium topsoil they delivered was not This is the worst excuse for topsoil that I have ever seen, an unworkable mixture of clay and gravel. It is not suitable for use on lawns or landscaping. Once it is spread it is very difficult to remove as it turns to solid clay. I had an identical experience 5years ago. There are many other suppliers in the area with superior products.
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July 2023 by Ashley Braun
Absolutely terrible customer service. We ordered topsoil for $300 dollars, it was filled with stones, sticks and plastic. We called to complain and speak to the owner, we were told that the owner was there but couldn’t speak with us. We have called 3 times and still no call back. I’m so upset, this was extra money that we don’t have and now we have to fill with mulch.
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July 2023 by Larry May
Ordered 5 yds of what i thought was premium topsoil at $48.00/yd total cost ended up being $326.00 . Probably the 2nd worst load of topsoil I ever received. Lots of stone and sticks mixed in. When I saw the soil when i got home i thought it was just left over on top but not the case. Premium it was not. Got the soil in late may.I think their sifter wasn't functioning properly on this one.
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July 2023 by Roger Reynolds
Always a pleasure to do business with and great seeing Mary is still there..
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July 2023 by keith bailey
Delivered 5 yards of topsoil. Dropped in 2 different spots in the yard without any issue. Clean and great soil for starting new grass seed.
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May 2023 by Shar G.
I ordered 6 yards of Nurtisoil. It was delivered on April 26th 2023. I started using it that same day. I called them that day to ask why there was Glass, Rubber, Plastic in the soil. I was told to take a pic and send it to 716-908-5173, then wait till someone got back to me. Which no one did. I called again on May 4th and sent more pics of Rock, bricks clumps of black mulch the size of basketballs, and again more glass. Nobody bothered to respond. On May 23 rd. I called the office. The young lady told me she would look into it. I gave her my cell number so that they would know where to look for the pics. Still Here it is May 30th, and I have yet to receive any response. What do I have to do? Call my credit card company and file a dispute? That will be my next step this week. It's been over a month. I can't have my hands in this if there's glass in it.
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May 2023 by Candace Dorazio
Called for pricing. The person in the phone was very rude, and sounded annoyed by my questions, gave little to no explanation for the delivery fees. VERY overpriced
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May 2023 by Jack Mendolera
Great material for landscaping, from soil to mulch.
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April 2023 by Paul F.
2 years ago I decided to build a raised bed vegetable garden. I reached out to Krantz to buy 3 cubic feet of soil. I looked at their website and saw the English Garden Loam conditioner. The website described it "as excellent for perennial and annual planting beds, vegetable gardens , tree and shrub growth." When I ordered it the person said that it didn't have the perlite in it (due to COVID) but was still an excellent choice. That year the garden grew fine. The next year as I was getting my garden ready for planting the soil was like clay, so hard and clumpy. I called Krantz to see what the deal was. The person on the phone(I think it was the same person I spoke with the year before) told me I bought the wrong stuff, that soil is ment to be clumpy and clay like. I told her their own website and the person I spoke to the year before said it would be perfect for a vegetable garden, she said no they didn't and there was nothing they could do. I'd have to buy more soil from them! I didn't, instead I tried to fix it with a lot of compost and perlite. Didn't work! My garden was terrible, nothing grew very well and the soil was like clay. So here I am on year 3 of gardening and considering dumping all 3 yards of this junk and starting over again. I will never buy from Krantz again... Totally bad customer service!!
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March 2023 by Daniel George
I recently ordered 5 yards of Alabama mulch and let me tell you this was the best mulch I have ever used in my 40 years of gardening. 100% organic, maintains its color and is so finely shredded it spreads so nicely and makes my soul so healthy. My plants have never been so healthy! Thank you CJ Krantz for the amazing mulch and thank you Hannah for the amazing customer service and recommendation on this product! Will be a customer for years to come!
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March 2023 by Sean red
Timely delivery, great stone and topsoil. Both the lady I placed the order with, as well as the driver, were very nice.
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March 2023 by Wes Michaels
Had 8am-12pm Friday delivery. Called me at 11:30 to reschedule to Monday. I called twice during the week to confirm delivery and took the day off from work, thanks! Called Orchard Park topsoil and they are delivering 10 yards of topsoil in an hour for $130 less!
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March 2023 by Mary McHugh
My name is Mary, I’ve worked with C.J.Krantz for 24 years. We have worked with Grassroot Gardens, Imagine Gardens, the victory gardens for many years and continue to work with them. We have a wonderful working relationship with them. I resent the fact that Mr. Cotton represents himself as a customer of C.J.Krantz. Mr Cotton is not paying for the materials or the rescheduling of this delivery. Grassroot Gardens supplies the gardens with grant money from the city of Buffalo. Since Mr. Cottons delivery we have done many more deliveries with these organizations. I’ve personally Received apologies from Grassroots twice explaining to them it’s not necessary. I live in Riverside and love the worK that these organizations do for the community. I look forward to many more years of gardening. CJ Krantz works very hard to put out the best material, best customer service. We deal with products of the earth. We are subject to all weather conditions including to much sun. We appreciate your continued patronage and good reviews
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March 2023 by Darren Cotton
One of the MOST UNPROFESSIONAL experiences I've ever had with a business. Ordered two yards of mulch and two yards of compost for a community garden on Bailey Avenue I help out at. Order was supposed to arrive PRIOR to the start of a volunteer event at 10AM and delivery arrived halfway through our event. I asked to reschedule to a later date when we would have more time and volunteers to spread the material. Mary in the office informed me that we could either accept this delivery or NEVER receive an order from CJ Krantz again. We chose the latter.I would understand being charged a delivery/rescheduling fee for the inconvenience but I'm not sure in what world it is good business to deny a customer future service, especially one that is volunteering their time to improve a communally accessible space.If you're looking to support a business that had the community's best interest at heart, THIS AIN'T IT HONEY!I look forward to taking my business elsewhere and encouraging anyone I know in the community garden world to do the same.BYE MARY! ?
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March 2023 by Ron Schmidt
Last year i bought 6 yards of organic garden mix to put in my raised boxes it grew nice but this year i can't even get a shovel in it it's rock hard . I went lapp rd and asked about it and only thing i got was a smile i don't recamend it and i will not buy anything from them again
