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July 2025 by Gina T.
Safelite on Sheridan is the place to go! Very friendly from the minute I walked in. I waited in the waiting room which was very comfortable and had TV, coffee, tea, etc. David replaced my windshield and he was very knowledgeable and professional! I highly recommend this location!
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August 2024 by Marci Watson
We want to Thank the staff in Clarence for taking such great care of us after getting a chip on our weekend trip. We took the chance and went directly to the closest Safelite which was backtracking to Clarence. It was the right choice!!! They were able to fit us in and get us back on the road, fixed and safe! Thank you for saving our trip not having to worry about a full replacement over the whole weekend. ?
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July 2024 by bryan daniels
Replaced windshield on car professionally. comfortable recliners in the waiting area too!!
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May 2024 by Shannon Kramp
I had an amazing experience with Safelite! When my windshield cracked, I made an appointment through my car insurance company. Little did I know, my appointment didn't go through. But the staff was incredibly helpful and walked me through the process of securing an appointment. The technician worked on my car immediately and repaired my windshield in a matter of 15 minutes. Mind you this was 30 minutes before they closed for the day. I was so impressed with Safelite's speedy, convenient service and their staff's warm, courteous attitude. Five stars all the way! I'll definitely be calling them again if I ever need auto glass repair or replacement.
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May 2024 by Da Nap
Fast and easy replacement of my windshield
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April 2024 by Matthew Kurowski
Absolutely horrible service they quote you one price then give you another price when their done and say oh well pay it or your going to collections and on top of that they wasted my time for 4 hours and tore up my lawn very shady business practice
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March 2024 by Matthew Sell
Was super quick. Dropped my car off early and it felt like it only took minutes for the job to be done. Awesome atmosphere in the waiting area and the lady behind the front desk was super nice! Definitely recommend.
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March 2024 by Vengeful Toaster
They said it was a hourturned into four hours.never again.
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February 2024 by Sue McNamara
Fast service. Made it easy. They dealt directly with insurance. No hassle. If you need to have windshield replaced, it will need to be ordered.
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February 2024 by Red T
Appointment for 9:30. I came in 10 minutes early. Truck went in for Chip repair at 9:30, out the door complete 9:58. Awesome. A company that understands your time is valuable also!
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January 2024 by Kevin Smith
God awful..our jeep got a new windshield they FORGOT THE CLIP AND AIR has come through so THEY TAPED IT! ordered the clip and 2 months later STILL ISNT IN
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January 2024 by Elizabeth S.
Safelite was extremely communicative, helpful, and accommodating for my windshield replacement. I was scheduled two days out and they offered me an option for the next day when a cancellation became available. Due to weather, we had to switch to the location on Sheridan and they informed me well in advance. The technician was done in 45 minutes. There was no wait time after I arrived - my car was in the shop immediately. They have a very comfortable waiting area with snacks, coffee, and wifi. Everyone was extremely kind and helpful.
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December 2023 by Michael Paglicci
This was my first time using this specific service location for Safelite. I haven't had a problem with their service in the past but this one was different. Everything leading up to the post-service pick-up went smoothly. When dropping my car off, I was informed my vehicle would be ready before 5pm when the location closes and that I could expect a phone call. When my work day was wrapping up and the time crept up to 4:50pm, I hadn't received a phone call or email that the car was ready or needed to be kept longer. I had to call Safelite customer service to have them get a hold of the shop to inquire about the car. They informed customer service that the car was ready and asked if I could get there before they close at 5pm. I needed to take a Lyft/Uber to the location so it would take me at least 20-30min before I could get there after requesting the ride, waiting for the driver to arrive, and the total trip time. The location said that they would wait a little longer before they head home for the day until around 5:15pm. As I was waiting for my Lyft/Uber to arrive, I called Safelite customer service again to make sure they hadn't left yet and that I would get there closer to 5:20-5:25pm. The store informed me they couldn't stay any longer. They said they would leave the key near the car as I didn't have my spare on me and leaving it in the car would risk the car doors locking automatically on me. As I arrived at around 5:25pm to the location, they were getting in their cars to leave for the night. As I was getting into my vehicle to leave, one of the staff members asked me to leave a review once I got their survey and that 9's and 10's would be appreciated.I'm a bit shocked they would ask me to leave such a positive review when the post-service experience was less than stellar. If I were to utilize Safelite again for a windshield replacement, I'd have to head to a different location. On top of the lack of notice/information about picking up my car, they left black debris on the dash of the car after the replacement. A simple shop vac or wipe down of the area would have sufficed in clearing out the leftover debris from the replacement.There was a serious lack of care on their end about their inability to get back to me on the status of my car. If they needed me to get the car the next day, I would have been understanding, but the lack of a phone call or email asking to do this is what led me to write this whole story out. I hope others have a better experience with this location than I did.
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November 2023 by Jade Fisher
Go to a different location. Customer service is basically nonexistent.
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November 2023 by Eran Menachem
Bad service unprofessional
