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August 2021 by Jasmin McPherson
Don't do it! I know you want to feel safe and secure. Just don't do it!!! It won't help, and cost you alot of money. Terrible contract!!! Do it without a contract!!! Just don't do it. Buy a gun, get pepper spray. Get a dog, or do any other security company. And don't do a contract if you can avoid it
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March 2021 by Shawn B.
Where do I start? From the beginning have had nothing but issues and mis-representation. I had someone come out about a year and a half to get the ADT deal with Ring bell, window alarm and inside camera for free but when the man came he said he couldn't give us that deal because he didn't work for ADT he was just another company that connects it. When I called ADT to cancel them and go directly to ADT they told me they wouldn't be able to cancel them and start a contract with me because they would be dishonoring them contract with the company. Well then I had to replace my transformer to my bell because the man neglected to tell me what the wattage should. That cost me for a contractor to do that. Ever since we got the bell it has said slow connection even after I upped my speed of internet. Now it records nothing moving but says it detected motion. From the beginning it would only record for 30 seconds at a time and when I finally got through with ADT supervisor he said there is nothing they can do about it. Only records for 30 seconds at a time. So if someone breaks into my house I will have 30 of time to identify their face. The camera inside my house is worthless and doesn't record at all. You really should stay away from ADT. Not an honest or worthy hone protection company at all. I only gave them one star because I couldn't give them a zero star. Find another alarm company. It's best for your future safety.
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December 2019 by Harry W.
I can't think of a worst service company, let alone in security. They are the absolute worst. You'll be on hold endlessly with
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March 2019 by Lynn D.
ADT is a sleazy company and operates by taking advantage of their clients. 9 months ago my husband and I contacted them about installing fire and carbon dioxide monitors. The batteries should be good over 1 year but several of the devices started beeping meaning they needed to be changed but I was told they didn't replace batteries. We decided to cancel ADT and found out that they have a very severe cancellation penalty. After they install the ADT equipment they hand you the contract to sign. It is 4 pages of single spaced type which commits you to a 3 year contract. ADT charges $30 a month which is automatically charged on my credit card.I think it i unbelievable that the workers would not inform you that you are committing to a 3-year contract. They collect $30.00 a month from all of their clients and they do absolutely nothing. I think that company makes money from scamming innocent customers.
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August 2018 by Martin H.
Do not use ADT. I have had them for eighteen months with nothing but problems. There system is so bad and the service equally terrible. I am so dissatisfied that I will pay eight hundred dollars to cancel my contract.
