H&R Block offers tax preparation services with knowledgeable tax professionals who aim to maximize refunds for clients. Customers can either visit local offices or use the Digital Drop-Off service to work with consultants from home. The company prioritizes client well-being by implementing safety measures like deep cleaning and social distancing. Many clients appreciate the friendly and professional service, noting that it is much easier than preparing taxes themselves. Specific employees, such as Josephine, have received praise for their remarkable assistance and clear explanations. However, some customers have expressed dissatisfaction with pricing and service quality, with one client reporting a significant discrepancy in their expected refund. Overall, H&R Block is recognized for its commitment to service and client care, despite some mixed reviews.
Just wanted to thank Alicia again for helping me today when a testing company incorrectly scheduled me here for an exam. I appreciate you going above and beyond to advocate for me. You have my gratitude and I’ll see you next tax season too!
May 2024
Jean is amazing and super professional, definitely enjoy working with her to get my taxes done.
May 2024
Apparently accurate, preparer was friendly and professional and explained things well. However the price is very high in my opinion.
Specialties: Over 60 years of tax preparation experience, 100% Accuracy Guarantee, Highly trained Tax Pros who are required to pass specialty tax training each year, Max Refund Guarantee
