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January 2023 by Bill Z.
This store has seen better days. Years and years (and years) ago, this was one of my go-to stores for many items, chief among these were men's clothing and housewares. But the "feel" in some of these areas has gone downhill; a few times while I was walking around, I had to remind myself I wasn't in Marshall's. But the experience here is not all bad. Their curtain selection still remains among the best anywhere I've shopped, and they continue to be my go-to store at least for those. I suppose you could call all the cracks in the floor tiles "artistic," but I expect it's too much of an expense to repair those. Unlike some of the chains considered more of a bargain, the shelves here were always well stocked and in order. The problem in many cases is that a lot of items just are not competitive in price, and it's less incentive for the customer to have to go online to obtain a coupon for a discount, as per signs on many shelves throughout the store. I'm glad this store is still open, because I do want to consider it as an option. But... for how much longer??
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October 2022 by H AP
Overpriced and woman who cut my hair must've gotten out of cosmetology school yesterday!
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October 2022 by Evelina Loghin
Very nice haircut by OlgaService: Shampoo & conditioning
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May 2022 by Mat F.
Not friendly at all. Spent $119.00. 6 items and the clerk asks, "Do you need a bag?" What is that? I was so unerved I grabbed my clothes and left. Do I need a bag?
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July 2021 by margaret t.
The store is modern and bright.The selection of items is great.This store was neat and clean. My complaints are that your kitchen curtain dept is beyond disappointing.My friends mother got her these kitchen curtains there the other day that I love.I thought I finally found a psttern that I liked when I saw hers.Her mother bought them a little short though.I told her I needed a different size so Ill buy what i need but in a different size and we could switch.I go to Penneys thinking Im finally going to get some kitchen curtains I like.I finally get to the curtain dept after shopping around a little bit.Boy was i disappointed.The only kitchen curtains there were the ones my friend had and they were only in one size.They had some white swags that I wasnt interested in.Now I know why her mother did that. My other complaint is your cashiers were ring in ng people up and as I approached they all left except one of them.I will tell you she was nrither friendly nor helpfull.I adked one question that I didnt think was hard and her answer was quick and cold.She could have cared less .I dont thjnk she even thanked me for the sale.She was not friendly at all.She was black and Im white.I feel that played a part in it. Also a bunch of workers were folding clothes talking very loudly about their personal lives.It made me feel like I couldnt interrupt them. I also saw an older employee folding clothes the old fashioned way and I said they arent folding clothes that way .She said different clothing companies want their clothes folded a different way.That may be true but,it may not be true.Not sure.
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July 2021 by Caity C.
Underwhelmed by the assistance of the store associates here. We stopped in searching for luggage, and two associates completely ignored us when we said "excuse me" in hopes of getting them to guide us or even just point us to the right area. The third associate finally gave us directions, but did not stick around to ask if there was anything else they could help with, or any other questions we had. When we finally did find the luggage, it was well picked over and signage for sales wasn't always near the eligible items, leading us to more confusion. When I finally picked one, we brought it to the register where that associate encouraged us to look online for a coupon, so at least someone helped us have a positive shopping experience, but 1 out of 4 people we interacted with should not be the standard.
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July 2021 by John F.
DO NOT purchase anything from JC Penny on line. They are a rip off company. I purchased 3 shirts on the JC Penny web site to be delivered to the JC Penny Store in Albany NY. An hour later when I checked my e-mail it said the shirts would not be delivered to the store until 10 days later. I immediately tried to cancel the order but JC Penny will not let you cancel the order if you placed it more than 30 minutes previously. So this is their scam: they say they have already processed the order so they can't possibly cancel it and then they say it will take an additional 9 days, 23 hours and 30 minutes to get the order from their warehouse to their store. How stupid do they think people are? Maybe this is why JC Penny is going bankrupt. Amazon would never pull this crap on me. People say Amazon is too big and evil and everything but at least they know how to take care of customers. I am done shopping at JC Penny, never ever again. Screw you, I hope you go bankrupt and have to close all your crappy stores.
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February 2021 by Harley Daniel
Very clean, Becca is absolutely awesome doing my hair she knows her stuff. Will be back!!
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November 2020 by Rebecca L.
Feels like this store won't be here much longer. I used to really like JC Penney but things have gone downhill. Just not like it uses to be. Hope they rebound.
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October 2020 by Monica R.
By ware! Don't Shop at JCP at Clifton park NY Specially if had worked there. The manager TAMMY is the most missable person I have meet, this is personally for her. She doesn't like me. You really don't . I'm giving JCP my business, not you. This is what comes down to it. They can look up your credit card for purchase, but not for returned. According to her policy change . But didn't show me in writing JCP policy change. thrust she just didn't want to do her job. I work very hard. Since JCP doesn't need my business. I will give it to Kohl's. Since they focus on customer services
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July 2020 by Paul Rosano
Great Haircut
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December 2019 by Aubrey M.
Beware of the Sephora inside this JCPenny. Not sure what happened today but they rang me up for several dollars more than their current sale price for two of their products. When I pointed it out, I was directed to wait back on the long line to get my money back. Just make sure you keep an eye on the price when you check out!
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December 2019 by Robyn August
This evening on 12/13/19 I received the best customer service ever and would like to give “ kudos” to Beth whom assist me in the Jewelry department. She was very pleasant, helpful, patient and help me save money. Please I would like her to know what a great asset she is to all customers and your company. Have a Merry and Bless Holidays to all in my favorite JCPenney store # 1591.
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September 2019 by Barbara V.
Ryan who fills in at online pick up area is a star employee. He has helped me out two separate times when I've had difficulties with a store employee named Linda. She is quite unpleasant and has made errors with my orders in two occasions. Ryan deserves a raise. 4 stars for Ryan zero stars for Linda.
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April 2019 by Benjamin M.
I hate finding the shirt you want and taking it into the dressing room to try it on, which of course means removing a dozen tiny pins. Or, I hate finding a shirt style I like but not in the size I need. I hate finding things I like on the sale rack but the color options I want are gone. In essence, I hate clothes shopping. But, I like shopping at JCPenney for clothing. I don't know why. Their shirts fit me well. They are organized well, so I can either locate quickly what I want or know that I need to move on. They don't play annoying music (usually) and their staff aren't pushy or non-existent. They have more than clothes too, though I generally am only here for that. I don't come here as much as the one in Crossgates mall, but when I lived in Clifton Park this is almost exclusively where I shopped.
