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November 2023 by Jen ..
I don't know how I got so lucky to end up here for my first dress fitting but I'm so thankful. Everyone at Jocelynn's bridal is fabulous! I came here from 5 hours away for each fitting and it was so worth it! They truly remember their customers and make you feel so welcome and at home, they offer advice when asked and are so detail oriented and professional. My dress fit perfectly on my wedding day and I was truly sad to be picking up my dress and not going back. I highly recommend this shop- I didn't realize dress shopping/ fitting could be such a big part of the wedding process but it was- and Jocelynns made it fun and seemless!
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October 2023 by Jenna Beck
Jocelyn’s Bridal was amazing. I am so happy with them. They were amazing with helping me pick my perfect wedding dress. Alterations was perfect. Everyone was so nice and helpful. Thank you for a great experience!
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October 2023 by Lauryn Maleski
I bought my dress from Jocelyn’s and I'm so glad I did. As a plus size bride I had so many options to try and I found my absolute dream dress! The seamstress’s alterations were perfect, ensuring everything would be sturdy and perfect for the big day, and it was. I had an amazing experience — all of the staff were so kind & helpful. I would recommend them to anyone!!! Thank you!
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October 2023 by Courtney King
My dress is stunning. So much detail was put into altering it and adding sleeves. I'm very happy with my experience. I can't wait to wear the beautiful dress in 3 weeks.
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October 2023 by Susan Sandoval
Our dresses were not the ones we order they told us to put our flowers by the mastakes of the dress no one will see it they were rude when we told them it was not the right dress do not trust them
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May 2023 by Megan Kolor
I have bought both my wedding dresses at Jocelynn's - 13 years apart. I was treated with a high level of respect and caring every time I've been there. Hopefully I won't need another wedding dress, but when it comes time for my daughter's prom I know where we will be going!
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January 2023 by Toni DiLorenzo
Not the best customer service has a lot of choices but unless your little you won’t even be able to try on for an idea for ordering .the lady said “well I don’t know what to tell you”when I asked about larger sizes and she pulled out a dress that was not cute at all in a 14 after I pointed out that anything worth trying on was too small
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December 2022 by Elyse W.
Jocelynn's gets an A+ from me. Jocelynn's whole team was so supportive and helpful when I was looking for my wedding dress and did everything to make it a positive experience. It is not easy to find a wedding dress when you have to try them on 10 sizes too big but they made sure to snatch me in well to get the best idea possible which helped lead me to find the one! I also had specific details I wanted to change on the dress such as, switching the original design from a sweetheart neckline to being straight across as well as adding length to the sleeves with lace to cover a little bit of my hand. The seamstress nailed it and again was very supportive and receptive to all my ideas and never made me feel I was asking too much. All in all, was definitely the best experience of any of the shops I went to in terms of the amount of dress options and also the amazing people working there. Thank you, Jocelynn's!
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November 2022 by Sara Wintermute
Wouldn’t even give it one stars.To start I was given a tablet and told to “❤️“ my favorites that I wanted to try on. I guess I picked to many and was told to narrow it down. No biggie.Most of the dresses given were too small, and I needed bigger dresses. Was told multiple times that she brought out all the “big dresses” or a dress was in the biggest size they carry. My girls asked for a more specific style dress for me, and they were told these are all the big dresses and they’re all MY SIZE. Meanwhile most dresses were at least 4 sizes too big and had to be pinned to the max. I was so overwhelmed as it was. The girl “assisting” me was incredibly rude the entire time, wasn’t helpful or accommodating. Worst customer service and I wouldn’t recommend going there. Felt as an inconvenience, and that she was practically body shaming from start to finish. This was my first dress appointment and she completely ruined the experience.
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October 2022 by Mark Maslanka
Friend ordered bridal dresses there. worse customer service ever! color was wrong blamed it on bride (even though they gave her the sample). They had no care in the world about this. Dresses were too long on the day even though altered with shoes on, never go.
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September 2022 by Sara Digi
Bought a dress for a wedding party, the dresses came late and the wrong color. When going for the fitting I said that the dress seemed a little tight on the arms, to which the reply was don't tell me how to do my job. I'm now noticing the dress was WAY too long and I had to have someone do a quick stitch to not have me tripping on the dress down the isle. It seems like others have had this issue so buyer beware.
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September 2022 by Leah Golden
My dress was the wrong color, and when they altered it, they added insane padding to my chest because they couldn't make it fit me correctly. They are awful at helping you with an appropriate size to order. They also wait until the last minute to get the dress so that if something goes wrong (like the wrong color), there is no time to fix it.
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September 2022 by Sarah Longto
My experience at Jocelynn’s was amazing. My gown was perfect and the staff was so friendly, knowledgeable, and organized. I couldn’t have asked for a better bridal experience.
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August 2022 by Kayla Nelson
I bought my wedding dress from Jocelynns a few months ago and had an incredible experience. They were very busy, but I never felt rushed or not prioritized. The girl that helped me was so sweet and addressed any concerns I had about certain dresses. I ordered in February and my dress was in by April so I was ecstatic about that. Today I went in to try my dress on again and bring my mom shopping for her dress. The woman there today was AMAZING. She was kind, patient, knowledgeable, and overall incredibly helpful. Every employee I have interacted with has been professional and genuinely caring and I'm so so glad I got my wedding dress from them.
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March 2022 by Mama D
After shopping at a few other stores in Albany today for prom dresses, we stopped to check out Jocelynn's Bridal on the way home. The customer service was by far the best we received all day. It was busy but every associate was friendly. My daughter finally settled on a dress that was in the display window. Upon trying it on we discovered there was a rip in a piece that went to the dress. The gentleman working behind the counter immediately took it to the seamstress in the back to have it fixed. He also marked the dress down. When the seamstress brought the piece back out, we could not even tell where it was fixed. Could not be happier with the service we received! The selection of dresses was much better than any other place we went to today.Thank you Jocelynn's Bridal!!