Kohl's offers a shopping experience designed to reward customers every day through sales and Kohl's Cash, making it easier to save money. The store features a good selection of fashion, footwear, beauty products from Sephora, and home decor items that cater to various styles and budgets. Customers appreciate the friendly and helpful staff, who are often available to assist with questions and provide support during the shopping process. While some shoppers have noted that prices can be higher than expected, many return due to the positive experiences with employees, particularly at the Clifton Park location, where associates have been described as kind and patient. The store maintains a neat environment, and the convenience of online shopping, along with hassle-free returns and free store pickup, is highlighted. However, during busy periods like Christmas, some customers have expressed a desire for the return of a separate area for picking up online orders, as the change to pick up at customer service created longer wait times. Overall, Kohl's is recognized for its commitment to community and creating an inclusive atmosphere where both customers and associates feel valued.
