Medical Supplies near Clifton Park, NY

“Great experience from start to finish. The sales rep that visited our home was very kind and professional. She answered all of my questions, even follow-up questions that I had days later. She responded quickly.The installer, Brett, was of the same caliber. He was thorough with his work and explained how everything worked.This was a nice experience.”

“Melanie was extremely helpful and knowledgeable with all the options for the cpap and mask fittings very thorough I was happy and look forward to using the new machine and getting some better sleep!”

“I had a pleasurable experience here today shopping for shoes to accommodate a recent medical issue. I have always had wide feet and thus shopping for shoes has always been a nightmare. I left my house today in a very old but barely used pair of shoes I bought many years ago to accommodate orthotics for tendinitis and because they had been sealed in a box and no air had gotten to the soles, as I was walking the soles disintegrated! I never knew rubber soles need oxygen. It was snowing today and I was officially out and about and utterly screwed. After begrudgingly buying a pair of crocks at a retailer that caters to "regular" sized feet, to get my swollen feet into until I could find a longer-term solution for my recent illness, I tried various orthidics retailers for "special" shoes to no avail until someone suggested AAA to me. Although typically they require appointments, I lucked out and arrived when the store had an opening. Alyx was very helpful in solving my immediate and urgent need. He is very kind and knowledgeable and I will be a frequent customer of his from now on. I can't remember the last time I walked out of a shoe store smiling and elated! Thank you again Alyx!!!”

“Marra’s Pharmacy is WONDERFUL! Nurse Michele, in the durable medical equipment department, helped my friend Grace (who’s 95) get fitted for compression stockings that have helped her unbelievably! Michele’s kindness, patience and knowledge were greatly appreciated!”

“I'm a very satisfied customer - dealing with Less EMF for years! Less EMF has the very best EMF-shielding products available!! And you can count on them to stand behind every purchase!Regarding the one-star review from a very deceitful customer: Less EMF clearly mentions the restocking free on their website!! Perhaps that customer should learn to read?? Maybe she is with a competitor?Anyway, thanks to Less EMF I have been able to survive - as best I can - the continuing onslaught of steadily increasing EMF where I live. Don't know what I would do without Less EMF!Less EMF has my deepest gratitude for their vast array of dependable products and their notable expertise - which they share with concerned customers - advising them reliably! Thanks so much, guys!!”

“My father needed a new compression garment. The place he previously was measured for one no longer did that. He was referred to Anova. Olga was on top of things, professional and caring. I highly recommend!”

“I rented a basic hospital bed for 2 months from Prime Care. I wasn't sure what to expect. My husband stayed home for delivery and sent me pics of the bed. I could tell just from the photos the bed was in great condition. The spring mattress super clean. My husband said it came right out of sealed plastic bag. So it could have been new or recently refurbished.The bed came with a wired remote control to raise your head and raise the part underneath your knees (it was great for my knee replacement). There's a hand crank at the foot of the bed where you can raise or the lower bed. I found the single spring mattress comfortable to sleep on.If you do rent from them, be sure to call way ahead of time to schedule a pickup date. Due to my own stupidty, I didn't know this. I assumed they would be calling me for a pickup date.The reason why I can't give them five stars is due their inability of returning phone calls. The first day I called was at 8:00 in the morning. I waited all day to hear back from someone inside my house because I have no cell phone service in my barn or anywhere outside in my yard. I never heard from anyone. I called the next day shortly after 8: 00 determine not to have to wait in my house again with Wi-Fi call on waiting for a phone call. I understand it's hard from anyone in the Albany area not to realize that there are many homes in rural areas if Washington County that don't have cable or cell phone tower service, but that's how it is out here.The ladies who answer the phones seem to be under the impression that a customer should wait 2 or 3 days to hear back from their scheduling department.I had a few questions & concerns, so I asked to speak to the Office Manger. Instead I kept hearing how the scheduler is out on deliveries and will call me back when n they RETURN. I explained tha I heard that yesterday, but no one called me back. As a matter of fact, I left a voicemail message for billing and no one called me back from there either. The young lady who I first talked with decided that my concerns weren't important enough so she hung up on me. I spend close to $600 on a rental bed & she hangs up? When I called back, another young lady picked up the phone. She was somewhat better, but clearly wasn't going to transfer me to an office manager. So once again, I'm transferred to the delivery/pickup departmen... and once again, I get voicemail. I left a message. Within minutes, I received a phone call from Jeff. I apologized to him for my somewhat irritable voicemail message & he apologized for the fact that no one returned my phone from yesterday. I found Jeff to be polite, professional, and very helpful. Thank you, Jeff.I was in customer Service for 30 years. Seventeen years of those 3 decades were in banking. Bank customers can be REAL nasty when there's a problem, but I never hung up the phone or walk away from them. I wouldn't even have thought of doing something as juvenile as that.I know I'm old school, but there are BASIC business etiquettes that should never be ignored. When you're talking on the phone, smile as you do. That smile is in your voice & the customer picks up on it. If a customer is in mid sentence, don't cut them off. When you're frustrated with a customer, take a deep breath and relax. If you can't deal with a customer, politely put them on hold and seek assistance from someone else nearby. The one thing you NEVER do, is hang up on them. That's the most unprofessional & childish thing an employee can do. Not only that, you lost a customer, and you lost that customer's family and their friends (snowball effect). The first impression customers have when calling a business is based off of the person who answers the phone. So be professional.Would I suggest you use them? Well, that's up to you. Will I use them again. Not too sure. I will keep in mind how clean and well maintain the hospital bed was and go from there. There's a place in Glens Falls, ma”

“My husband and I switched companies due to change of insurance. In the last couple of weeks that we have worked with Lincare, it has been a piece of cake. Stephanie and Colleen truly care about their patients. Even though we are previous cpap owners, we had to sit thru orientation. We learned so much in the time we were there. Anytime I have a question, they take the time out to answer. I am so glad that we found Lincare. Thank you.”

“Everyone at MSC is incredibly helpful, patient and professional. It had been 10 years since my last CPAP machine and another CPAP supplier in the area ignored me for two months when I tried to get a replacement. After calling my Doctor again, his office submitted the request to MSC and they called me the next day. Thank you for making this process pleasant and easy. Special shout out to Kiki!!”

“Great service and compassion from Kayleigh. I ordered a [not inepxensive!] lift chair, paid the deposit, and scheduled its delivery to the home of my terminally ill friend. My friend then declined and the chair wasn't going to be a viable option. When I called Kayleigh, she was very sympathetic, understanding, and accommodating -- and she allowed me to cancel the order, despite the chair having already been received at the store. This compassion & goodwill are at the core of great customer service. Thank you, Kayleigh!!”

“I would like to comment Kayla as well as her supervisor Tammi in the Latham NY office. They went above and beyond their duty as I was not even a patient of their service area. Extremely helpful and very personable. They are what every company needs”