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September 2023 by Tyrone Briggs
Extremely helpful and friendly service
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September 2023 by jennifer heroux
I rarely carry cash on me and they don't take checks. Don't think I would go here again.
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August 2023 by James Dillman
Ordered 50 balloons for a 50th Birthday party. After waiting in line for 15 minutes, the cashier brought the balloons over and indicated, I only paid for 40 so they could only fill 40 but they could charge me to fill the rest. I did not have time to wait. As I turned to leave the store, the employee indicated that that it went as well as they figured it would. I called Heidi, the manager, to complain because the 10 balloons they gave me back were the balloons that said 50th Birthday on them. Heidi promised to call an uber and have the other balloons delivered but to no surprise, no balloons were delivered. This location and its employees grossly need a lesson in customer service.
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August 2023 by Brandee
Really went down hill after the remodel could only find plates with just Cinderella for a party
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July 2023 by Kyle Miner
Incredibly rude staff.Employee said they would "beat the s***" out of me if I wanted the balloons I ordered blown up. Then when they're card reader did not work because it's obviously old and beat up (I use my card multiple times a day with no issue at other establishments), they called the manager over and when asked the problem, loudly stated "IT'S USER ERROR" in a rude and sarcastic tone. If you want to have a good day and be treated with respect, like you treat others then I do not recommend this place.
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May 2023 by Crystal Varney
First time at a party city, I am sure I will be back soon.
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January 2023 by Sonali K.
The nicest staff ever! I know they may not always have the stock I need, but they always try their hardest to get it to me even if I walk in last minute. I always end up with two happy little kids on their b-days thanks to everyone here.
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January 2023 by Dasha M.
I have had two unfortunate instances at this place. This is honestly the worst store I ever been to. First time I had to get my daughter a graduation balloon. I wasn't paying with a card so I had to let a whole line of 10 people go ahead of me before anyone acknowledged me. Second time around I have ordered two items for pick up. I was called and told one of the items is unavailable. I told them to refund me for this item. I get to the store to everything being unorganised as always. As the girl tried to process my refund she conveniently couldn't find my order by either my phone number or email (when they called me and emailed me a confirmation). She said she will process the order later and assured me it will go through. Low and behold a week later and still no refund. I contacted a representative online via chat. She told me no refund was initiated. Stay away from this place, they are scammers, lazy, incompetent and do the bare minimum if even that.
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November 2022 by Justin C.
I called and placed an order for next day delivery for almost $300 worth of balloon for a surprise birthday to my partner. It was all gold letters of "HAPPY BIRTHDAY" with 3 dozen other solid color balloons. They delivered only the "HAPY HDY" I lied to you not. I already tipped the driver $10 from the time of order and he was in communication with me throughout the whole thing telling me that it was delivered as expected. I've called 3 times and spoke with 2 different representatives one being named Anna who's been very helpful trying to actually get a hold of the manager. But the manager is obviously dodging the call and making the store clerks handle refunds instead of assuring me their self that a refund will be issued. It is now a week later and nothing. I just got a hold of a manager today and she has had me on hold long enough for me to write this long of a review. If you want your delivery half assed and then your money stolen I would definitely spend your money here.
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November 2022 by Danielle Burke
I paid $20 for 12 balloons with lights in them. Once blown up the light was so dull you didn't know there was a light at all
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October 2022 by Samantha S.
Super rude employees. cashier with glasses and on halloween weekend wasn't having it, shouldn't be working at party city, stay home. Decided to give terrible attitude.
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October 2022 by Joseph DiDonna
Staff was super helpful with my Halloween costume
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September 2022 by Joanne Buonanno
Good prices and full inventory
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August 2022 by S Thomas
My son's birthday is a few days away. I always toy with the idea of buying decorations on Amazon... but I end up going to Party City in Clifton Park because they have practically every theme imaginable. Not this time. What the world happened to the store's inventory? They had maybe 12 different theme sections (which were extremely small), besides the basic color specific themes... it looked really nice in there, but they got rid of probably 3/4 of thier inventory. I always counted on Party City to have everything I needed. Guess this year I really will have to order from Amazon.
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July 2022 by Lanitajean Phillips
Showed things on web buy there not in store very disappointed