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“2nd time we've rented from this place and have always got good service from the people up front on the register to the people dealing with the penske rentals”
9AM - 5:30PM
500 River St, Troy
Truck Rentals
“I had an issue that had been frustrating me for a while, and Kandice went above and beyond to help. Not only did she resolve the problem quickly, but she also took extra steps to make sure it wouldn’t happen again. She actually listened to me, acknowledged my concerns, and made me feel genuinely valued as a customer.
In a world where good customer service feels harder and harder to find, Kandice truly hit the mark. She’s the kind of manager every company needs. Highly recommend!”
“I CHOSE THEM TO STORE MY DAUGHTER'S FURNITURE WHILE SHE WAS AWAY ON SABBATICAL FOR 10 MONTHS. FAIR PRICES AND VERY SECURE LOCATION. INDOOR STORAGE UNITS ARE THE BEST AGAINST THE WEATHER AND OTHER ELEMENTS.”
“Had a 3/4 ton truck rental. The whole process was easy and trouble free. The rental was covered under someone else’s auto policy so I don’t know if that played a role. But someone from the Latham location called me to confirm the reservation and see when I needed it. Customer service was top notch and the Ram 2500 was in great shape.”
“The manager Jason was a great help. He went above and beyond to get our trailer ready for travel. He was kind polite knowledgeable couldn't ask for a better person to represent your company. Would definitely recommend him. Thank you”
“Great staff, customer friendly, courteous, respectful, and helpful. Will definitely use this location for future rentals. Thank You for providing great customer service experience. Highly recommended.”
“Purchased hitch from them and had them install it plus 4-flat wiring harness. Very pleased with the service. Months later I had a trailer light issue and they graciously pointed out that I had a blown fuse, and without delay they found a new fuse and installed it FOR FREE. My neighbor also uses them and says thumbs up.”
“The owner at Key motors went way way above and beyond. Our lights weren’t working when we tried to hook up the trailer and he came out in the dark and cold, getting under the hood of our truck, trying to help diagnose issue! When we realized we couldn’t fix it, he happily put us in a truck instead. It was after hours by the time we left. We rent a lot of UHALS and have NEVER had service like this! Thank you! You saved our butts last night!”
8:30AM - 6PM
1569 Rte 9, Halfmoon
Truck Rentals
“At De Voe's Rainbow Orchard, I use the U-Haul Rentals. Joy is literally a "jJoy" to have handle my U-Haul Reservations. She is friendly, attentative to detail, helpful and does her work well!”
“This experience is a couple years old as of me writing this, but a good review was owed. I had an issue with my car, which I brought to a mechanic a couple miles up the road. I decided to make good use of my lack of car by renting a van to transport some building supplies. I did not know when making my reservation that this location is also a mechanic shop, but hindsight is 20/20. Anyway, this place was kind enough to sacrifice their staffing and fuel to give me a ride to my mechanic after I returned the van. I felt that was very generous considering my contribution to their revenue was just the cost of the van for a couple of hours.”
“**5 Stars - Excellent Service!**
I had an amazing experience with U-Haul on Fuller Road! The service was exceptional from start to finish. The equipment was in great condition, and the whole process was smooth and efficient. I especially want to give a shout-out to Hassan, who was incredibly patient and helpful. He took the time to answer all of my questions and made sure I had everything I needed for a stress-free move. His professionalism and kindness really stood out, and I couldn't have asked for a better experience. Highly recommend this location!”
“I rented a small box truck for a short in-town move. This location in Troy has convenient hours and had the right vehicle size available from my online reservation. It drove in very good condition, easy to operate and fit what I needed. The staff person was helpful with answering questions I had and made the check-out and check-in process quick and simple. Thank you for the excellent service, I will visit here when the time comes to move again.”
“I just moved up here from another state and needed a storage unit. I found this place online. The representative I spoke to on the phone was courteous and very informative. And the person at the place was a very nice guy. He helped me find what I was looking for for the price I was willing to spend. I would HIGHLY RECOMMEND this facility.”
“I experienced EXCELLENT customer service and watched complete professionalism! I witnessed this gentleman below “Richard Koonce”(with the bad review) who I do not know at all! be unbelievably vulgar and disrespectful to the point Essentials had to get police involved after many failed attempts of defusing the situation. You can’t fault a company for doing there job when your out driving with no license and an illegal plate on your vehicle causing accidents and think your not going to get charged!I Just went on this site to get Essentials number again to use them and saw this gentleman picture below and the review he wrote and felt I should share the actual truth on what happened! Especially when Essentials employees all handled this situation very professionally!Very nice, genuine people! I would HIGHLY recommend to anyone I know!”
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“Done business now twice with this location, the staff on both accounts where helpful and welcoming. Had direct interactions with the GM Alicia who was very knowledgeable, helping me through questions choosing the right rental for my needs, I appreciated her assistance!”