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March 2024 by Jenna Enright
Branch manager is very unprofessional and disrespectful. Have had previous unpleasant experiences with this woman in the past, but nothing like this before. Reported by multiple people multiple times in the past, but has still somehow sustains her position as branch manager.Went into this branch to put in a travel advisory, walked away being questioned and insulted about how i'm going to travel with only such amount of money in my account, trying to get me to open new accounts when I had never came to the branch to do so. Walked away disrespected from this same woman on three different occasions now and will never go back again.
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May 2023 by Ock 3000
Indian lady thinks she owns trustco needs a reality check you can’t just tell people to leave when the questions get hard or force my company with me to open bank accounts very sad hopefully they remove her
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February 2023 by D Allen
Trustco is my parents bank. They always go to the one on Rt146 in Clifton Park (they LOVE that branch) but we needed a special signature so I had to bring my 90 year old father to this one. Branch manager was beyond RUDE! She is a terrible representation of the Trustco brand. If my dad ever needs a special signature again we will find another way to get it. Will NOT ever go to this branch for anything.
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February 2023 by Andy H.
I'm not sure how a bank branch could be conducted with less professionalism beyond doing something really bazaar. Long story short; small withdrawal, empty branch, 15 minutes, teller plunks cash on counter and walks away without a word. Lots of banks, go someplace else.
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August 2018 by Gary W.
Every time I have any contact with the Mgr, Dela Williams Degadjor, it turns into a nasty confrontation. I am a 35 year customer!!! I have an MBA, I was a Sales Director for a fortune 100 company handling multimillion accounts....I can tell you with no question, there is something wrong with that man....my family and I will be moving our accounts...
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June 2018 by Crazey GT
If you need a notary and are not a customer they plain refuse to do it (even though before they would just charge $), just go to Bank of America next door and you don't need to have an account for them to do it.
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February 2018 by Nicholas Wood
See tip above: Carmen Ramjeet is still a branch manager off of Malta (Exit 12 location) I saw her today.I can't believe she still has a job at Trustco after how she treated me!
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February 2018 by Nicholas Wood
Over 5 years ago at the Trustco Bank off of Exit 9 from Interstate 87 (Clifton Park) branch. Then branch manager Carmen Ramjeet was very rude, unprofessional, doesn't verify acct security, and orders checks with other people's acct number on them. (And hangs up on me 2x) Banking customers beware!!! NOW TODAY... I walked into at the Trustco Bank off of Interstate 87 Exit 12 (Malta) branch and to my surprise Carmen Ramjeet is now at this location and YES...still branch manager! I can't believe she still has a job at Trustco after how she treated me!
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November 2017 by R S
Terrible service
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November 2017 by Shad amzad
Terrible service. I've been banking with Trustco Bank for years without conflict, Until I went here. I went to cash a payroll check and they ran my balance in the system normally from a checking account. When running the balance the individual assisting me started to talk about how much money I had with her coworkers. I had a normal amount of money according to the agreement but they refused to cash my check because apparently they can't cash anything but Trustco Bank checks; completely idiotic due to the fact I've went to other locations and they cashed it with no conflict. No confidentiality here plus they're extremely judgmental. Never in my life I have been so displaced. Extremely unhappy, Will be doing my banking at other locations from now on. Want to get humiliated, and judged than go here; If not go to another location.
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August 2017 by Jill L.
Ran in to get change for $100 bill because this bank was convenient for me. They wouldn't give me change because I don't have an account there?! Dumbest thing I've ever heard!! A good reason to never have an account there!
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December 2016 by patricia guilmette
Always pleasant and helpful.