-
November 2023 by Andy V.
I can't speak for their service department but rather their new car sales. First off I'd like to thank Sam McWain (sales professional) and Michael Brosch (sales manager). These two guys are straight up professionals in all they do. You heard it many times that car salesman's are snakes and out to get you. These two are completely opposite. I took in a lease that I had early and had over miles and they were able to make it happen for me. There are plenty incentives out there now so if you're looking for a Jeep, Ram, or Chrysler stop by and ask for these two gentlemen. They make the process easy to understand, no hidden fees and they don't push you into something you don't want or need. The entire process took a couple hours in and out the door in My new Ram which I'm thrilled to be in. If your in the area, even if your not in the area make it your business to stop by this location ask for Sam and Michael and make your dreams become reality.
-
November 2023 by Will R
Update: don't be fooled by the "customer service" response to my review, suggesting they want to make it right. Over a week after explaining AGAIN what happened, I haven't heard back. The comment here is just so others will think they care.Had brakes and rotors replaced and within a year they were already worn down from normal driving and commute. Had then replaced elsewhere, they suggested the pads were used when installed or they could not have been worn down so quickly. Trying to resolve the issue with the service manager. After 2 weeks of no response by email I called and was told it must have been my fault and they would not refund for the original work.
-
November 2023 by Dominick Pugh
I have bought 3 vehicles from this dealer.Anthony is a great salesman and always makes the process smooth.Michael Brosh the manager is exceptional. Always answers my emails or phone calls no matter what time. Even on his days off. Highly recommend this dealer to anyone looking for a new vehicle!
-
October 2023 by Rob
All the canned responses to people who complain. After dealing with them it does not surprise me. I went to test drive a vehicle and they started the dealership dance of which I knew the came. The vehicle had a few issues and I made an offer to a salesman I was passed off to. And said if you want to talk we can do business, If not I would go elsewhere where. You guessed it I took my money and business elsewhere. Overpriced vehicle and they think coming down 400 dollars is a deal, wrong! I emailed the original person I was dealing with and no response, again no surprise. If you don't know the business they love that fact and will take advantage of you. Complete waste of time. But it help me find a better dealership where their price are fair to great and way better than this place. It a bit of a drive, but in the end the sales people are straight up and don't believe in putting customers through the dealership dance. I got a better vehicle and save 4500.00 dollars along the way. Thanks CP for not doing business with me as I made out better with the other dealership. Oh, when you go look at a used vehicle they say is clean, really look at. Get under, look down the sides etc. for any body work, dents and so on. One was said to be clean and the way the picture were taken it hid the fact the fender had rust forming under the paint and just starting to have pinhole rust rising out the through the paint. In a year or so you will have a nice rust spot and peeling paint. I've worked in a few dealerships and know what goes on behind the scenes, as well as what they pay for vehicles (Yes, I understand they are in it to make money) and they make a lot of money off people who unaware the games they play. On one vehicle when researching the history they paid one price and over the next few weeks raised it approx 16.9% and then a few day later to 13.9%, while it sat on their lot. Retail phrase "Markup to MarkDown and it is still listed above what it came in for and fair market value. Go see Nicole @ Krystal Jeep in Queensbury, better vehicles, better prices and they don't play games and go the extra mile for you!Updated 9/19/23, As you can see about canned responses, I got one as well, not surprising. To speak about Krystal Jeep/Queensbury, after the test drive I brought up various issues ranging from noises, damage etc. and this was even before I signed anything or put down any down payment they brought in the shop and started addressing the issues. The truck now has new tires, new calipers, chipped windshield fixed and more! This is called meeting and exceeding expectations! So with that I am bringing my fiancée to look at buying a vehicle over the weekend.Update 9/28, I went to take the vehicle out one more time to make sure everything fix was fixed. Had an issue repeat and they held the shop tech until I got back. There was still an issue but as soon as I got back he took it in the shop again and fixed. This was all done on a Saturday, again going above and beyond. I don't see this place doing anything near what Krystal Jeep has done! Price are at least 2k lower than here and other than a canned response here, I have not heard back from any of them. No surprise there. The fact they fixed everything prior to any agreement or exchange of cash was a big a chance as I could have walked away. All in all thank you Clifton Park for time wasted and money saved, you lackluster attitude cost your dealership over 60k in sales, nice job. People please look around, go see Nicole, use cargurus, carfax etc to see how much over they are on with their used vehicles as well as new. You want a dealership that stand behind their words and customers and not one that is into game play and using buzz words to sucker you in! "Come in and make sure you tell the receptionist you are a V.I.P.", Nothing important about you other than how much money they can get from you! You want a dealership, not a stealership!Update 10/23/23 Bought a second vehicle from Krystal. Imagine letting 62k walked out your doors as you rather
-
October 2023 by Kristin Mazur
Eric was great. Not pushy at all. We had worked out a deal with a certain payment. When time to sign with the finance department, the payment was much higher than anticipated. I know rates are crazy right now but I wasn’t expecting that at all.Some things I discovered after a week with the Jeep…. Seems like the floor/carpet was replaced. It was done poorly. Comes right up. I also had to add some weather stripping to the driver side door. The first time it rained I had a puddle on the drivers side floor. All in all I love the jeep, it drives nicely. I wish a little more attention to detail had been paid.
-
October 2023 by Jon Gardner
I was in a bind where my Jeep had engine issues and my normal dealership was booked out 2 weeks. Tony and his team managed to fit me in that day, diagnose and repair the issue. Saved me nearly $900 in rental car fees. Very grateful for the work their service department did. Highly recommended.
-
October 2023 by Mark C
Bought my Jeep Wrangler JLU here new. $47K. It now has corrosion on all four door hinges. Even though it is still under the corrosion warranty their service department will not repair it because they don't have a body shop and don't contract with any. I've called every other Jeep dealer within an hour of me and all say that they are so backed up with these that they can't do it and that it is the responsibility of the dealer that sold it to me. I will NEVER buy another vehicle from Chrysler Dodge Jeep of Clifton Park.
-
October 2023 by Byonca B.
Byonca Bell13 reviews·1 photo4 days agoNEWThe vehicle has had issues since the day I drove it off the lot. My multiple calls/visits (with detailed messages) to everyone from sales agent, manager and service techs have gone completely ignored or at best pushed off to later dates. Just this past Thursday I called told their service techs this vehicle I've had less than a month completely stalled on me while driving, all they did was take my number as usual at this point and NOT get back in touch with me. Thank God I wasn't on the highway. Though I've also reported to them a piece actually fell off the bottom of my car while driving on the highway, they've done NOTHING to check on it. I've now been waiting over a week for them to replace a tire that was damaged before I drove it off the lot. This is after they took an entire week to allegedly service the vehicle though I can't imagine one thing they could have possibly done to service a vehicle with a check engine light on within two days of purchase, a busted tire and pieces falling off. They had the audacity to reply to my Google review telling me sorry and call them. For what I have no idea because I was literally told they had no time to get a vehicle in that shut down on me while in motion. These people seem to care nothing about their customers. With the exception of their finance guy, he was helpful and professional. Do NOT spend your money here!! I promise you'll regret it.
-
October 2023 by Mark C.
Bought my Jeep Wrangler JLU here new. $47K. It now has corrosion on all four door hinges. Even though it is still under the corrosion warranty their service department will not repair it because they don't have a body shop and don't contract with any. I've called every other Jeep dealer within an hour of me and all say that they are so backed up with these that they can't do it and that it is the responsibility of the dealer that sold it to me. I will NEVER buy another vehicle from Chrysler Dodge Jeep of Clifton Park.
-
September 2023 by DJ Lockwood
From start to finish my salesperson Jim was there every step of the way throughout the entire process. There were no issues and everything went smoothly. I highly recommend this dealership and my sales person. They also have the best inventory around both new and used. Ask for Jim if you want the best deal.
-
September 2023 by Jeannine Haley
My daughter and I had an absolutely wonderful experience working with Mike Brosch and Sam McWain.Purchasing a vehicle can be so overwhelming and add in trying to teach your daughter how to navigate this process is a lot. These two gentlemen, made the entire experience informative, fair and full of kindness. We couldn’t be happier with everything that we experienced at this dealership! I would highly recommend this dealership to everyone
-
September 2023 by Christopher Jason
Had a great experience purchasing my first car on my own. They were super helpful and patient and I’d recommend anyone to go see what you can drive off of their lot
-
August 2023 by Elris Kelso
My experience at Chrysler Dodge Jeep Ram in Clifton Park was fantastic they me feel right at home because buying a car can be somewhat stressful, but my whole experience was awesome wonderful Inventory selection...trust me you Guarantee to find something I DEFINITELY RECOMMEND ANYONE WHO'S LOOKING FOR A USED OR NEW CAR STOP BY!!!.... (5 STARS ALL DAY)
-
August 2023 by Lester Dennis
I dealt with Rafael from Clifton Park Jeep. The most pleasant, efficient car buying experience that I have ever had. Since I live downstate, the entire process was done on the phone. It was completed very quickly and the car was delivered to my house the next day. What more could you ask for. Great dealership and terrific people to deal with. Highly recommended!!
-
August 2023 by Tiffany Salazar
This is the first dealership that has made our purchase plans comfortable without pressure to over spend. Luis and Mike thank you for your excellent customer service.