Trustco Bank is a 5-star rated institution that believes in old school, personal service, welcoming customers by name. It offers a wide variety of great deposit and loan products. The employees consistently go above and beyond to make customers happy. Reviews highlight that the staff is extremely helpful, friendly, and professional, often providing unbelievable kindness and remarkable service. The process of opening an account or setting up services is described as super easy. Customers can visit one of 144 branch locations or access their account through the website and mobile app.