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December 2023 by Lou DeMarco
My body work looks great, and the vehicle was ready earlier than expected. Communication from staff was polite, detailed and accurate. Highly recommended.
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September 2023 by Dominique Damiano
Working with Jeannine and Austin in the office was a pleasure! They made the process very easy, also the work that was done to my vehicle was perfect especially the paint job, the color matches exactly and I couldnt be happier!Service: Painting
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August 2023 by Sensory Nation
Second time using Caliber Collision in Cohoes. They were professional and very kind. I would recommend them to anyone.
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June 2023 by Donna Schofield
I have never experienced such wonderful customer service. Repairs were done very quickly, arrangements were made for loaner car, and I was kept informed every step of the way. Other businesses could learn a lot from Caliber. I would use their services again in a minute.Service: Body & Trim
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June 2023 by Kathleen Kosek
Very please with the work and service I just had done there. All the staff were very professional, friendly and pleasant to do business with. I definitely would feel very good about recommending them to others.Services: Painting
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May 2023 by Walter Chenette
They have a very poor communication skills they tell you they will call back at the end of the day and they never doServices: Painting
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April 2023 by Loreen
I am sorrowfully late on adding this review but I definitely found my way back to ensure my positive experience was notated!Obviously supply constraints don't make for a pleasant experience but that aside my initial experience with my repair was arguably inconsistent. Friendliness and periodic communication were on point but the actual work was not. I did get a "some excuses" vibe when not committing to promises made (I did request additional painting that I would pay for out of pocket and needed a tire, both were assured).When I got my vehicle there were alignment issues (I also noted on a visit and was told would be addressed prior to pick up), my radiator fluid was over filled to its max, and no washer fluid beside other minor qualms. Told I could bring it back for those things. I said I could return within a week as I was off and was told no. I made clear I was unsure but I probably couldn't return for a month or more - not my preference.About 2 or so months later I call to figure things out. I was met with different management who were very concerned and eager to help immediately. I was greeted by a very pleasant and unabashedly competent team. I'm not even sure they knew the whole story and were still openly desirous of meeting my expectations. My issues were taken, deemed appropriate, and I was in and out with my car back to her beautiful original condition (as far as I was concerned) within a week.I'm from a car monkey family and keep my own vehicle as pristine as I can muster. This is apparent by my vehicles condition and was made clear from the start, regardless. Yes, I am particular because I know the difference.The recent team respected that, made no excuses, and openly expressed a desire to meet their company standards. Not only were they professional and flawless in their execution they were also genuinely lovely and caring folks to work with. At no point was I unsure of what would transpire and every one of my issue resolutions were thoroughly explained. 7 stars if they were available I hope their management knows what a great team they have and recognize them for it! And also, maybe, find a better configuration of that parking lot for them ?...
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April 2023 by Ted Madigan
These folks are great! Got my baby fixed back up in a timely manner! Geat communication, friendly, honest, knowledgeable. Highly recommend!Services: Painting
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March 2023 by Matt Corey
This place was tasked to fix a small scratch in my door. They replaced my black running board with a chrome running board which is bent so bad that you can’t step on it. If I bring my car to a car wash or drive on the highway. Pieces of my bumper fly off. They totally ruined my truck. I wish I could give less than one star. I had to return several times and that was before pieces of my truck fell off.Service: Body & Trim
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February 2023 by Samuel J. Walker
Great place to get your car fixed 10 stars.the staff is so professional they treat u like family thanks to the entire staff.hope u all enjoyed the pizza u deserve itService: Body & Trim
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February 2023 by Kate Milks
I just want to say, the folks over at Caliber Collision really know how to make a customer happy! The desk representative was very kind and informative, and Jeannine went above and beyond to communicate updates and get my vehicle repair done as fast as possible. Expecting only a bumper replacement and they did me one better! They repainted my front bumper where previous damage occurred so it looks just like new and did not once act as if I did not understand the work they were doing on my car(I am a woman and this tends to be common practice out in NY, it felt great to be treated with dignity and respect!) I am going to be back for future needed repairs and would recommend them to anyone, especially my family and friends, thank you Jeannine & team!Services: Painting
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January 2023 by Joe Lettko
The team at Caliber was awesome, keeping me up to date the entire time, were very polite and professional on the phone when I would call for updates, and worked very hard to work through insurance roadblocks to get my car back to me before the weekend. They used the correct parts and were accommodating to my requested aftermarket replacements (modded car), and used OEM parts where specified. The work was done correctly the first time, and they even washed it for me! Would definitely recommend Caliber to friends and family for any repairs.Services: Painting
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November 2022 by Joe Leathem
I would highly recommend caliber collision in Cohoes for any body work you need to have done. People are extremely friendly and helpful and they were able to have my car repaired and ready to go in less than a week. The quality of the work was excellent and the car was clean inside and out. There’s no need to look elsewhere.Services: Body & Trim
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November 2022 by Monique Robinson
Caliber Collision in Cohoes went above and beyond to make sure my car was ready for pickup for its scheduled time. They even went as far to drive last minute to Syracuse, NY to get a part for my car!! Highly recommend going to Caliber Collision in Cohoes if you want a service that is precise and on time!
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November 2022 by Renee Jacobs
Robert and team were absolutely amazing. Super professional and quick. Kept me posted through the entire process. Will recommend to everyone.Services: Body & Trim
