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March 2024 by Jean-Philippe Proslier
The hotel's vocation is essentially a business clientele. The swimming pool is large and beautiful. The services in the room are basic but the bedding is comfortable. The heating makes a lot of noise and an air purifier was left in the room. Note that breakfast service only ends at 9 a.m. The staff are nevertheless helpful and accommodating.
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December 2023 by Jim A
Stayed here recently with my fiance, who wanted to start earning choice points herself so the room was booked in her name to oblige. Unfortunately the day we were checking out I was advised hours before that I had been put on mandatory extra time through Amazon and would not be done until 12 pm. I immediately called the hotel and advised them of the situation informing them we would need a late check out and that we would be out by 12:30 pm. I was informed that it was not a problem as long as checkout was completed by 12:30. After checking out by 12:30 pm I was charged 61.56 about 3/4 of an additional night stay would have been about 3 hours after departing. I've called the hotel directly numerous times as well as choice privileges to raise this concern with no solution other than to continue to call back each day. Beyond frustrating and absolutely unacceptable considering I'm a platinum member of their rewards program!
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December 2023 by Luis Soler
GreatRooms: PerfectSafety: Good ? ? ? ? ? ?Walkability: PerfectFood & drinks: GoodNoteworthy details: Great ?
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December 2023 by Joel Flores
Super
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November 2023 by Linda Roman
Clean room, wifi, free breakfast friendly personal and even tho it does need a bit of update for the price you really cannot complain. The coffee, tea, infused water no matter what time was a nice touch not to mention how sweet to offer chunky monkey brownie. So overall for a short weekend stay it worked for us.
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November 2023 by Christine Lewis
Everything was great. The breakfast was awesome, so much to choose from, the service was great. The room was cozy. The pool was great. I will definitely stay again.
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October 2023 by E J
Room was clean but very outdated and musty. Lots of very visible cameras in the hallways and signs about human trafficking on the doors. Staff interactions have been pleasant, hotel is quiet, and the location is close enough to where I need to go, but given an opportunity to rebook, I would go elsewhere. Feels a little too much like a sketchy motel rather than a budget chain hotel.
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October 2023 by Muonium
Serviceable and clean room / linens, a bit noisy to sleep with the sound of adjacent AC units running, but ok. Breakfast was good and the free brownies in the evening were nice. "Dated" is indeed the word I keep returning to when trying to describe the resident building though, as others have noted. The dining room and pool section of the building look newer and are nicer. Fine for the low price.
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October 2023 by Jack Jones
Room was clean but very outdated and musty. Lots of very visible cameras in the hallways and signs about human trafficking on the doors. Staff interactions have been pleasant, hotel is quiet, and the location is close enough to where I need to go, but given an opportunity to rebook, I would go elsewhere. Feels a little too much like a sketchy motel rather than a budget chain hotel.
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August 2023 by Ally Flack
Wont stay again. Super dirty and outdated. Every interaction with staff was unpleasant. No water pressure in the shower, the shower drain smelled like sewage, the toilet was hard to flush. The sofa bed was dirty and we didn't have a bed set for it so we asked the front desk for sheets and they made us come down and carry it all upstairs ourselves. They were completely booked out so we couldnt even switch rooms. We actually left one day early and didn't stay our entire reservation...thats how awful it was.
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August 2023 by Merrick Highlander
Where should I start first the hallways is very dark and dingy. The hotel is definitely outdated when I arrive to my room & there was no alarm clock. I checked with the front desk and they said they had no more alarm clocks. I stayed four (4) nights and told the front desk just wanted housekeeping one day in the middle of my stay to clean the room, take out the trash & change out the towels. Guess what no one from housekeeping came to clean the room at all. The only decent thing they had was morning breakfast.
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July 2023 by Joan L.
Update - Complained to so-called "manager" named Caleb. He promised us a discount but was never applied. He promised us 10,000 points on our account that would supposedly be enough for a free night. He never applied the points and it turns out you need at least 20,000 for a free night, so one more lie to add to the fact that we were promised return phone calls from him that we never received. The day we left there was actually a tour group at breakfast. Hard to believe that any tour group would use this dump. At the desk all they kept saying is that the place is being renovated in October. That does nobody any good in July, does it? The place is just dangerous. I have photos of a mechanical room right off the lobby where the door was propped open the entire time we were there with a small "caution" tape across the doorway. All this with plenty of small children as guests at the hotel running through those same hallways to and from the pool.
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July 2023 by Symone Smith
This hotel was great all the way around. They have breakfast which they go all out to prepare the kitchen staff worked extremely hard to ensure they kept the dining area clean, and fully stocked. They had plenty options for those who eat meat, those who don't eat pork and those who don't eat meat. The room was clean and the cleaning staff were nice and helpful. The staff at the front desk were nice as well especially the young tall kid he was very helpful. The breakfast staff the guy with the dreads was very helpful and the lady who worked there was so nice she had a great personality to work with people def a people person. My experience was great and I live locally but will def be letting everyone I kno to stay here.Rooms: The room was clean and a nice size.Nearby activities: There is so much to do over in wolf road strip malls with plenty of places to eat and a shopping mall with a movie theater, restaurants and places to eat. You can also go to central Ave which is not far for many more strip malls, restaurants and stores.Safety: We had no safety concerns.Walkability: So much in walking distance if you don't drive and they have a bus.Food & drinks: So so many food places.
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June 2023 by Nancy S.
I give one star for a clean room when we checked in and one star for the people we dealt with. BUT we couldn't get coffee in the morning for 5 Days!! They kept saying they were out. Then we found out that you had to make an appt. for housecleaning. Really??? All in all it was not a nice stay and we won't be using Comfort Inns again.
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June 2023 by Guy Hopkins
Where to start? We arrive a bit early for 3pm check in and stand there waiting for 20 minutes while the desk is checking in this other couple... yes 20 minutes. Finally our turn at 255 and we're told you can't check in because it's not 3 and your room isn't ready.. this speaks to either understaffed housekeeping or some other problem. So we back up and watch three other people get checked... now it's 10 past 3 and the desk person calls us up and takes my ID and then stands there staring at her screen for a few minutes until another attendant arrives and then says he will help you cause my shift is done... the thing is he checked us in in less time than she spent staring at the screen. The room looked nice and we dropped our stuff and headed to our event. We get back around midnight and the room is frosty cause the AC was on so go to turn it off and none of the buttons on the unit work... thermostat on the wall says the temp went up but it didn't and there was no way yo just turn it off... very noisy too. We get settled and I try to go to sleep to discover what look like comfy pillow are mysteriously actually brick hard when you lay on them. Between this, the noise from the AC, and the lack of a black out curtain I didn't sleep a single moment. Breakfast was standard fare. We got out of there long before check out and won't be coming back. If there was a way to get a refund I'd be chasing it but of course Noone will respond to this or the other review I left over at booking dot com
