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April 2023 by Joshua Warden
Christina has worked with me for several years to completely resolve my tax issues and get me the best refunds, her customer service and knowledge is top tier and appreciated.
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April 2023 by Gary Ragone
Christina is the best. Very knowledgeable
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April 2023 by Kathryn Vanderzee
The tax preparer did a great job. But, the fact that management knew the printer was faulty and did not provide a replacement is inexcusable. Poor judgment on their part does not instill confidence in the company.
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April 2023 by Caunna Ellis
Very unprofessional & highly overpriced. Jackson Hewitt loves to take advantage of their clientele the fact that they would charge $600 for 3 W2’s alone no dependents , property etc is beyond disturbing. I went to two other places with 4 W2’s in two states and haven’t paid more than $200. The price is one component the staff’s professionalism is another. Atmosphere is dry, agent was leaning back in his chair like he didn’t want to be there, sweatpants, sweatshirt not really presentable first impressions are everything and he clearly didn’t care, also not a warm presence at all. When asked about the price he was highly offended and rude rolled his eyes, yelled , made mimicking hand motions. Working in customer service I know theres a way to express to the client in a professional manner without being dismissive and unprofessional which the agent (I believe his name is Tavir) wasn’t able to conduct himself professionally . If I was the owner and manager I would be appalled. This is not how I would conduct my business and not who I would want to have business relations with. I Would highly suggest another establishment to do taxes that are more professional, the staff isn’t disrespectful & prices aren’t extreme.
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April 2023 by James Heaphy
Tavares and Christina made an unpleasant event (paying taxes!) bearable. They explained everything and helped me understand what was going on and why. I do recommend their service.
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March 2023 by Gilbert Oppong
Was very terribleI am a Walmart worker l wasn't given any discount l was charged more for than 200 dollars. It isn't fairI will never recommend any one to JacksonI will never ever recommend Jackson for my fellow Africans l have 7 Africans who stay with me l would tell them try somewhere else not Jackson
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March 2023 by Sherri DeWitt
Tavaris Boone at the Cohoes, NY office was Outstanding!! I had a bad experience last year or maybe it was the year before that but let me tell you!! He definitely made up for that!! I was nervous and he made me feel comfortable!! He was funny, serious when needed to be. He explained everything to my understanding and gave me tips for next year. I will definitely be returning next year thanks to him. Thanks soo Much Tavaris Boone and Jackson Hewitt
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February 2023 by Jackuline Rivers
Exceptional service! Tavar was very friendly and courteous.
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February 2022 by Theodore Schultz
It was very quick n exceptionally great experience I'll be back next year thank you very much
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February 2022 by Trish Menges
Very helpful and nice. Answered all my questions honestly .
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January 2021 by Cleetie Lasher
I recommend a different location! Kelly is extremely rude!
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April 2019 by Kelsy J.
I wish I could give a negative 10. Jackson Hewitt in Cohoes screwed me over many times in many ways. And when they do they will act like it's no big deal and too bad. I paid them over $600 to do my taxes and it was the biggest mistake. They were so careless in putting in my information and put a lot of mistakes which of course caused problems getting them to go through. I sat there for an hour and a half waiting now for them to fix their errors. Little did I know that even wasn't close to the end of it. It was one huge problem after the next. My state taxes were rejected and they didn't need notify me for several weeks!! Only when I called didn't I find out they were rejected. I had to get some paperwork they needed and bring it back to them which I did. I sat there for another hour while they tried to figure out what they were doing. Then he said it wasn't all set. I left and called a week later to check in and they said oh it was rejected again. NO CALL...NOTHING!!! They said they'd have it fixed in a day. So after calling every day for another week with nothing but being told I would get get called back (which never happened.) I finally got answered that's I had to call corporate because the glitch in THEIR system. What the hell did I pay them $606 for??? I have called the gm in which I was told she might not have time to call you but if she does she will... guess what?? no call back!! And when I told the call center woman Stacy who was so miserable and rude that I would call the owner I was told by her "good luck finding his contact information". DO NOT USE JACKSON HEWITT THEY WILL ROB YOU AND THEN DESERT YOU! WORST COMPANY AND WORST EMPLOYEES EVERRRRR!
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January 2018 by Kevin Simpson
Loved the service here. In and out in less than a half hr
