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“Fantastic experience purchasing a desk and chair for my home office. Turnkey also stood behind their used products as I had an armrest on the chair that began splitting a few weeks after purchase which they replaced without question. We will be coming back for any future office furniture needs.”
“A delay due to weather but cleared up the very next day.
Had an issue with a chair I had bought and had the white glove service from SCI used to build it at my home office, it had been four years since I bought the piece so I was not expecting much from my request for a replacement part.
However very quickly I am told the part I need is in and I can drop the chair off to be repaired, all within the span of ten days! Pretty fast.
The issue came with the weather of recent, as my old man was able to drop the chair off in the morning on a Monday and the idea was the repair would take but a few hours and I would pick it up later that afternoon when I got out work. But when I arrived later that day I found a sign on the door, they closed due to the storm. It's not a short drive from Saratoga Springs to Albany and then all the way back home in Amsterdam, so I was mildly perturbed.
The next day I returned at the same time and found them open this time, of course I also called ahead to make sure the chair was good to go, and I was fully expecting to pay for the repair. Sure the part might have been covered under warranty but surely not the service? Turns out everything was! I don't know if it was a kindness for the inconvenience, or if it actually was all covered under the terms and conditions of my original purchase, but I'm pleased as punch.
Originally I was going to say 4/5 for the fact no one had reached out to let me know I shouldn't bother trying to pickup that one day, but because of the fact it all turned out to be free (minus the gas and time) I'll bump that up to a 4.5 out of 10. (but since Google doesn't do half stars, a five is what it will be)”
“Dave Wyman in the retail outlet is so great. Knowledgeable about all the chairs and helped me with my goldilocks syndrome. I would definately come here again just for the great customer service.”
“We always have such a great response time for any issue or repairs we need! Their techs go above and beyond to ensure customer satisfaction is achieved. Thank you for all you do!”
8AM - 4:30PM
1401 5th Ave, Troy
Office Equipment
8:30AM - 5PM
1612 NY-7, Troy
Office Equipment
“It is certainly refreshing to have pleasant staff help you with your defective Herman Miller chair. The staff could not be more pleasant and accommodating. These days customer service is rare, they get 5 stars.”
“Absolutely wonderful store with a shocking collection of beautiful history, I was speechless to say the least, the reviews saying he was rude are hard to believe, I was greeted with a kind older man who happily answered all my questions and let me hold some of his pieces, 100% would recommend, bring a pretty penny though!”
“Our company has been working with RBS for many years and they are such a great business to deal with! Knowledge of equipment, seamless installation and customer service are fantastic. Most recently I've had the pleasure of dealing with Mike D., Curtis and Carson who were wonderful. Everyone at RBS has been great over the years.”
8AM - 6PM
29 Mill St, Albany
Office Equipment
“The Alexander at Patroon Creek has been working with WB for years and they are wonderful! Service quality is great, everyone is friendly and helpful, deliveries are timely, and our rep. Brian is the best! They have been willing to help us price match as well to save money which we appreciate. If your business is in need of supplies look no further, WB Mason makes it easy!”
“I knew exactly what I needed, which was printer paper so I went straight to the printer paper and brought it up to the register. The nice young lady at the counter by the copier center checked me out to help me avoid the long line over at the registers by the door. Then I asked a question about some materials I had purchased for a trial last year that I ended up, not needing and just found a few days ago. She told me that I could still return them and get credit, even the opened package of whiteout that I tried in the store last year and couldn’t figure out how to use. This is helpful because I’m not working right now, so every little bit helps. Stores that are changing their return policies, like LOWES, don’t get my business anymore, unfortunately. Staples has an excellent return policy.”
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“My team of 6 rented work space from Tech Valley for ~7 months. They were great to us the entire time. Everyone at TVOI was very friendly and welcoming. The space is clean and comfortable. Also, Samson - the office dalmatian was an absolute pleasure!”