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February 2024 by Anne M.
Went to Wolf Rd. today for an unplanned (most are) battery replacement. Service was excellent/prompt.
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February 2024 by Cathy Kilpatrick
Good service for fair prices. Friendly staff who are helpful and experienced, and explain things so even people who don't work on cars can understand them.
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February 2024 by William K.
I was quoted over $1600 for a rear brake job on a 99 Accord. Well, I just bought calipers, rotors, & pads for both front & back and did it myself for $400. That's just insane to even consider paying that much for a job in your shop that wouldn't take me more than 2 hrs tops. I can say you don't get what you pay for here at all.
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February 2024 by Chris Martin
$400 for an oil change.They overcharge for poor service and then try to trap you into spending even more money on unnecessary "fixes"
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February 2024 by John Wittig
Scheduled an appointment for 1/27 simple change 4 tires onto new rims an put in proper spot on dually. Got vehicle back on 1/28 all for tires on rear of truck 2 tires needed to be inflated before I could I could drive away. Totally disappointed with the service,was mad I admit. Was told never to come back. Been doing business with Firestone for over 20 years. Will never do business with them again. Goodyear here I come.
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January 2024 by Cem KAPLAN
You make an appointment a day before for regular inspection, you arrive on time, they tell you inspection is gonna be late than then they scheduled. You okay with it. You wait 2 hrs and they tell you their machine is broken and they didn’t do the inspection. So any other lies?
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January 2024 by Gabriel Santos
Got me in and out without a hitch. Would recommend going early of course
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January 2024 by Mackenzie Wetzel
Brandon and his coworkers went above and beyond to help me and provided outstanding customer service!
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January 2024 by Colleen Harris
Great customer service and a quick turnaround. I loved that I could make an appt in advance for my NYS inspection. They even had a clean bathroom!
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January 2024 by Donald Graves
The product and front person were great, however time to complete the tire changes was little long.
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January 2024 by jean cohen
I blew a tire across the street from Firestone in Colonie and was desperate. It was the afternoon of Christmas Eve. They took care of me with courtesy and professionalism and got me back on my way. I couldn't be more pleased.
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January 2024 by Stacy McIlduff
Brandon was polite, professional, responsive, and I left feeling like my car was really taken care of and it solidified my decision to continue being a Firestone customer!
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January 2024 by Animik Das
Very Bad Experience Bad behaviors with customers that should not be in colonie that is too disrespectful i saw working 3 kids in the front desk and they have no idea what their work is … they waited me 1 hour and said they cant do the service because they got too many cars for service but i was waiting with my car and appointment for 1 hour ? they took my keys for service what bout that? i wish i could leave here with a 0 star and complain to local society
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December 2023 by Michael Matsoukas
Very bad experience. Got two tires and needed a inspection. Got a call 02 sensor needs replacement.$500 for a $40 part, well ok they can charge as they wish.Got a call later the old one is broken in the manifold. WHAT of course they didn't do it.Car doesn't run like that but I drove it in.$1200 dollars later, drove it for two days light is on. I got......Despite the response below, no help.
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December 2023 by Sandra Akyuz
Went in with a dead battery problem, sat in the warm waiting room and got good news that my battery was still good. The Black Friday sale meant that the battery check they did was not charged! Thank you!
