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April 2023 by Andrea Pletcher-Barton
I pulled a doozy and only packed just enough of my medication for my trip when I was unexpectedly stranded in NY for an extended period. The pharmacist at Hannaford was so helpful and filled my medications. She even helped me get them at a discounted price without having to file through my insurance since going through that process would have been extremely grueling with needing prior authorization, etc. I am so thankful for the grace given and help and understanding received since these are medications that are necessary to prevent seizures. We need more pharmacies like this. <3
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March 2023 by Nada G.
Worker with napoleon complex check my ID (over 21) and then demanded ID from my brother who was with me (not purchasing anything) for alcohol when I came to cashier to pay. People come to grocery store with their children all the time does that mean they can't buy alcohol? My brother showed him ID On his phone ans he refused to sell because ID wasn't a physical card. Shouldn't have demanded it to begin with! Only did that to me. I'm almost positive he was racist. Other people in line spoke up against him and he just ignored them. Losing my business.
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October 2022 by Bill Z.
Hannaford is normally my go-to grocery store, but this one seemed a bit off. It's quite possible they are short-staffed. I noticed a significant number of shopping carts left in the parking lot, and they had no one at any of the checkouts assisting customers with their packing. But the shelves were full and the aisles were clean, which is a plus. One of the things I had been looking for in this store was some bagels, which were practically nonexistent in the bakery section. Then I noticed there's a Bruegger's in the plaza, so maybe they just don't try to compete (wouldn't blame them). The young man who checked me out had zero enthusiasm. I barely got a hello from him, and his checkout activity was "scan and done," not even an assist pushing the groceries down the belt to help me reach the items I had to pack myself. He did his bare minimum, that was it. This store is at a busy intersection as well. Taking traffic and the "meh" experience I had here - well, there's other Hannaford's in the area I can visit for a better overall shopping experience... other grocery stores too.
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April 2022 by Joel H.
Hannaford is a wonderful supermarket chain north of NYC. Why they haven't come downstate yet is a mystery to me. My only thoughts is they they need a lot of space. This store is HUGE and with that you need easy access as well a a huge parking area. It's almost embarrassing to say that we came here just to buy some water. I mean, this place is huge and has everything along with the food you came here for. What's nice is that not only is the store big but the isles are huge and easy to maneuver through. The store is very bright so you can see the items on the shelves. It us very easy to navigate and there is plenty of signage around the store. The staff here is great. Not only do they answer your questions, but they took us to the exact spot we wanted to be, and all with a smile. Check out was a breeze and the cashier was also a delightful young lady. I pretty jealous of the people who get to come here on a regular basis. KUDOs to the team at Hannaford.
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February 2022 by Ana C.
I stop and shop as needed. They are convenient but pricey. That said if you have a gift card and it was never activated in error or used up you have no way to trace it and get the money value you deserve. I got a "so sorry can not help you" and now that there is a new system and the old cards they have to look up by hand. Of course, they could not find it. They need a better way to do business. If they did this to a lot of folks that is lots of money in their pocket and no one has the ability to prove anything. I will have to let the attorney general know so they can investigate. I maybe out of my money but if they are scamming they better be prepared.
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November 2021 by Ingrid K.
Great local supermarket reminds me or Ralphs, Vons, and Publix. The store layout and signs are easy to navigate. You either have to bring your own bags or pay 5 cents for each paper bag you use during checkout. No plastic bags.
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December 2020 by Samuel F Catalano Jr
Great location great cashiers great packers
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November 2020 by Bill Ryan
just got charged the full price for my turkey which was suppose to be on sale. even have somebody from the store unpon entry announcing Turkey sale prices. I just spent over$125. at the wolf rd location. not the first time I've been taken but I can guarantee it will be the last as I simply will not shop at Hannaford again.
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May 2020 by Linda Tedford Cahill
I have shopped this store since 2007 but you have lost my business by your poor handling of COVID. Yes you marked aisles for one-way but NO ONE follows it not even your employees. You aren't limiting customers or requiring masks. Your employees several times in just 3 weeks have violated the 6' rule. I am sorry but you have really handled this all badly!!! Step up your game. Trader Joe's and Target are surpassing you by a mile!
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May 2020 by Lorraine G.
I will NEVER set foot in the Hannaford supermarket of Clifton Park again after today! I was waiting for the lady at the customer service desk when an elderly woman and man came running up to the desk on the other side of me and the elder woman proceeded to cut in front of me and when I said, " Excuse me but I was here first." She yelled at me,"you're supposed to be on this side!" And The woman at the customer service desk did nothing. Both of those $&@"@&"s cut in front of me and I was so mad I started crying and had to leave the store. I was not in the mood to be yelled at when I was worried I wouldn't have enough $ to buy what I needed went back in and told the woman at customer service and she just shrugged her shoulders. The lady at customer service should have spoken to me first since I was waiting there already when the elderly people ran up. She could have avoided all this. Don't go there. The people are rude and the employees don't care about their customers.
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May 2020 by Bennie V.
Entering Hannaford (96 Wolf Road, Colonie, NY) on Friday, April 24, at about 3:45 PM, I overheard some store employees scoffing at a customer who also entered the store. The insults continued until just before the customer purchased his groceries and left the store. I find the loud and obnoxious behavior of some of Hannaford's employees to be egregious. Those employees should be reprimanded for personally attacking a customer without cause.
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September 2019 by P R.
This place refuses to break bills into change. Apparently they don't have the money. How pathetically poor must Hannaford be that they can't break a $10? Based on this experience and others, I'd say easily the worst supermarket in the Albany county.
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August 2019 by Rayann K.
Salad bar needs to open before 9:00 am and soup should be ready to serve at the same time especially during the work week since many folks stop to buy for lunch. The pharmacy should open on time. 9:00 a.m. means 9:00 a.m. not 9:05-9:10. The cash drawer should have been counted before the gate is opened. Ms. Earth in Customer Service needs an attitude adjustment.
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November 2018 by Mister M.
This store has gone downhill in the last six months. They are frequently out of items and do not restock quickly. The produce department often looks picked over, and they stock only their generic brand of lettuce. Some of the deli staff are really unfriendly to customers. The worst though is the front end. They did away with express lanes to try and make you use the self-service registers. Frequently they have only two lanes open, so there are long lines for check out. The cashiers socialize too much. One of the front end supervisors, a woman with short frosted blonde and black hair is miserable all the time and just stands there looking at the long checkout lines. The customer service counter is a nightmare when someone named "Earth" is there. She sits with her back turned away from the counter, watching the long checkout lines and socializing with other employees. You literally have to cough loudly to get her attention. And there is an older male employee who plops himself in one of the customer wheelchairs inside the door and sleeps! This used to be a really well-run store, but not anymore. Corporate needs to send these managers to the Latham store to see how a well-run store operates and how to give good customer service. In the meantime, I will do most of my shopping at Price Chopper. I'd rather pay more and get good customer service (and quicker checkouts).
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July 2018 by Sarah M.
Hannaford is our local supermarket and I shop here weekly. I started shopping at Hannaford after Price Chopper started converting the local stores to Market 32 and I never went back. I enjoy this perticular stores layout and the quality of the produce. They have a decent selection of gluten free and organic options too. The only complaint I would have is the weekly store flier isn't organized in a manner that I personally find easy to read but this is a minor annoyance. Not to be compared to Wegmans that I had back in western NY but its a happy middle ground between places like Whole Food or Freshmarket and Aldis or Shoprite. I probably won't be shopping else where for my weekly neccessities unless a Wegmans opens.
