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August 2023 by Lisa Gutheil
I went to get my car cleaned and there was some grit on the side. I asked to talk to the manager, who was wonderful. He told me that it was brake dust and showed my how it can be removed. Then I opened my trunk and realized that it had been missed. The manager was wonderful! He took time to clean the trunk himself and everything looked great. I highly recommend this Hoffman's car wash.
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August 2023 by Elan Gabrielle
This is the worst car wash I ever used. Firstly, I was disappointed that you need to have $2 in quarters to vaccuum your car in addition to the car wash price. I don't generally carry around quarters so I couldn't vaccuum my car, but I thought at least I was able to clean it, right? Wrong! When I left the car wash my car looked exactly as dirty as when I entered it. There was no difference. It was completely useless. There is still dirt all over my car and I am going to have to go pay to wash it somewhere else. I don't understand the point in a carwash that doesn't do the least bit of washing your car. I recommend going anywhere else.
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May 2023 by Suzan ESEN
Special thanks to Cody for taking care of my car personally because it wasn’t well-cleaned. I am rating Cody 5stars but the rest 4. Because I told them to vacuum the boot properly and it wasn’t even touched. Also the interior cleaning was not good at all till Cody took care of it.Please be more careful to your customers,especially if they’re loyal and have been using the service since years like me. Doesn’t go with your quality. I pay $75 every month to have my car clean.Thanks!
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May 2023 by Lois Mills
Staff always diligent, doing a great job. Always exceptionally kind, polite and professional. Great job! Price has risen quite a bit over the last 3 years but I still consider it worth the price. Handicapped accessible.
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May 2023 by Maria Papa
This car wash experience was truly a 5 star all the way! I always opt for the works -- cleaning the inside and outside of my vehicle; which basically entails a detailing. Price cannot be beat. And everyone is so friendly and pleasant. It really makes my day going to Hoffman Carwash Colonie location!!!
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May 2023 by Praise Tunny
It was my husband's birthday today, so I thought to give his cars a wash. Paid 45 dollars each for both cars and it was like I wasted my money.I came back home cleaning inside a car I just washed. I feel so unhappy with the services from this place. If the workers there don't like their job let them quite instead of running the business down or giving it a bad name.I took pictures, didt see the place where to upload it.Services: Full body wash
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May 2023 by Joanne Huba
Although the interaction is only a minute or 2 with the guys who scribble on your windshield they are so friendly and Thank you to the guy that directs your car the moving lane…you have patience!!Service: Full body wash
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March 2023 by Christopher Donovan
Used the Jiffy Lube for oil change and inspection. Had them change the air and cabin filters too. Great service. Great staff. I believe his name was Jared. He had me in and out in under and hour. Great guy. Great service.
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March 2023 by Charles Craft
Go elsewhere, with so many other car wash options that actually care and want your business. Had an unlimited membership on my wife’s vehicle because the location was more convenient than others. Our vehicle was a little extra dirty as we went through sone mud. I asked for the tire wells to be sprayed when we entered and was told no. Asked manager why and he said the don’t do that anymore unless you request a rewash and then they will. At this point I asked to cancel my membership as it wasn’t worth it if they couldn’t do this simple request one time, not able to do at the location. So I called their corporate offices to cancel and spoke with Brandon, explained my reasoning and he said they don’t do it “your membership is closed goodbye” and hung up on me. Not the way I expect to be tried as a customer. Won’t be using Hoffmans anymore but based on their other reviews they don’t seem to mind.Service: Full body wash
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February 2023 by Tiara Atchison
$25 for an interior cleaning is not worth it. Still dust on the dashboard and the not thoroughly vacuumed.
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January 2023 by Cihat Dağlı
I recently got my car there to have it cleaned interior and exterior. I bought interior cleaning for $30+tax and exterior basic for $14+tax.(it is weird, but for interior cleaning, you have to buy exterior cleaning, too). The service was terrible, especially interior cleaning. I didn't realize any difference between before and after. I think they just cleaned floor mats. All services took 10 minutes. I think it is not fair because I paid $44+tax, and it was equal to almost 2 hours of labor, but it all took just 10 minutes. it was my first and last time.
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December 2022 by Jeremy Rolfe
Asked to borrow a towel to wipe off my windows and was literally told no. Been using this business for years even work there for four or five years myself can’t believe how the customer service has deterioratedService: Full body wash
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November 2022 by Josephine Fernandez
Not a good wash or vacuum ? ? ? I paid 50 and not much wad done I told manager and he ran my car through again but thre rims are still dirty and no one wiped down dashboard.
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November 2022 by Drena G (Noir)
Whew where do I begin… I would give them zero stars but that’s not an option so 1 star it is…Welp… I had to come back here twice to have them clean my interior and exterior. (Wasted my time, gas, energy and money).They said they couldn’t run my car through the traditional car wash and offered me touch less. Ok and my car is still dirty- both exterior and interior.I also requested a scent and the interior cleaned. Why was my trunk(which I specifically asked to have cleaned) the same way it looked when I arrived???? So was the inside of my car (minus light vacuuming).I highly suggest you wash your own car. This is one thing I will never waste my money on again.
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September 2022 by Sara M.
Went through, first time side of my front bumper was damaged. They don't admit any damage that is caused by their carwash. Cancelled my subscription, now my husband's car paint was in mint condition came out with surface brush scratches and gouges of paint off the hook. Employee reviewed tape no damage entering yet damage exiting tried to say it was rain. Horrible company, and of course they are not registered with the BBB wonder why.
