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November 2023 by Jill O'Brien
Horrible place to purchase a vehicle. They are loan sharks and should be shut down.
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November 2023 by Andres P
Had my car about 16 months not going to lie interest rates are high and every other week payments are tuff needed a alternator brang it in for service under warranty had it done that day plus fixed the stutter it had and new battery 5 stars on service department finance and sales departments terrible not friendly misleading and pretty much your sketchy average car sales person this is a last resort place if you're looking for a vehicle and can't get approved anywhere else just make sure you're making good money cause payments and insurance is going to run you at least a grand a month with the 2 to 3 payments a month
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September 2023 by Vanessa Rosado
Just wanted to say that I love this place. When no one would give me an opportunity to finance a car, JD Byrider did so and I’m loving my 2013 Chevy Equinox. They are very patient and very attentive, it’s sad that they’re closing and going out of business. Many good people at this establishment
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July 2023 by Rashida Pompey
I’m so upset with them brought a car from them paid them for 4 years. Now I’m ready to get something else now can’t get approve because they was never reporting my work to the Main Credit Bereau !
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June 2023 by Billy Brown
Will never buy another vehicle from here again, they lied to me at the dealership, they also took advantage of me and tripled the price of my car and hit me with a 24.95% APR rate on my car loan, terrible, also when i bought the car day one i had a coolant leak and their service department decided to only use glue to try and fix it and it still leaked, had to pay for the part and install it myself.
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May 2023 by Mackenzie Shellenberger
Bought my car 8 months ago . 2 weeks ago my transmission went on me. JD Byrider was quick and got my car back to me very fast!!
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May 2023 by Dandre Taylor
Fake employees smile in your face as they sign your life away. Take anybody in and then charge them outrageous amounts for used cars or lemons and somehow always dodge their great "warranty". 3 people in my family bought from you and are very much so regretting their decision. Don't care to fix broken vehicles. Bought mine with months old fries under seats, transmission slips, check engine light needing $300 throttle body, needed suspension work within first month and all dodges the warranty. Sad place to purchase a vehicle but targets the desperate ones that don't have a 650+ credit score to go to a real dealer. Nobody answers phone or emails. I'm getting in contact with the Attorney General to do something about my overpriced contract with 20% interest because legally NYS can't be over 16% for auto loans. Paying $27,000 with interest for 12yr old SUV 100k on the dash at sticker price 17,999 and KBB says it's worth $8000. Sad sad business deserves 0 Stars
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April 2023 by Richard Scott
Horrible, both cars were having issues not even after a month of having them tried to call and make appointments no one answers the phone, the people behind the phone called and harassed me and my wife when we were a day late for payments go somewhere else place is a joke all they want is your money don’t be fooled bunch of clowns?
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April 2023 by Janet
Darrel the Mechanic the head guy. He helped me out so much he went way over what was needed. He is awesome. At first was like yeah no. But today he showed he is a AWESOME PERSON. THANK YOU SO MUCH.
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April 2023 by Abigail O'Brien
i’ve payed my monthly payments on time every single time, yet they still spam my phone asking for more money. obviously doesn’t seem like it’s going too good when there’s no cars at all in their inventory. just go somewhere else.
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April 2023 by Carmen Nazario
I have been a customer at Byrider for the last 3 1/2 years. OMG the service the mechanics and the staff are very attentive. When i call for an appointment I get one with in a reasonable time.I recommend this place and I will go back for my next car.
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April 2023 by Candice Kelley
Let me tell you if you haven’t already go to Byrider. The people there are human and understanding of life happens. They have made my experience there the greatest.
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March 2023 by Catherine J.
They charge outlandish intetest rates and take advantage of those with bad credit. Their repair crew is not k owledgeable in auto repair. They charge double what the car is worth with 30% or more interest. And try to get them to answer the phone...lots of luck.
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March 2023 by Justin Salmon
The staff there SEEMS polite and excited when you're buying from them but when it comes time to address questions you have or issues with the vehicle they CLAIM was inspected and works properly they are short, rude and quick to end any talks that don't involve you shelling out alot more money to fix it. Bout a car here that had a faulty starter and power steering cables. I was told it's not covered in my warranty they pushed on meand that I'd need to spend more to fix it.
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February 2023 by Amelia Tomlin
I love them here 7 months ago we got into a horrible accident and hit a deer and we have been shopping around and byrider has been are favorite dealer. Jim Freund was so fast and efficient I told him I wanted an suv and he got us into a 2013 ford edge. Me and my husband work a lot and we needed a reliable vehicle and she is it. I am truly thankful for byrider and all their employees.
