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February 2024 by Emma Beltran
Lisa and Mikalah were amazing! We came in almost at close i. Urgent need of a vacuum. They were so kind and help us find what we needed. Amazing guest service!
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February 2024 by Tj Snyder
Good service from the paint department always! Matched up some paint for me and was spot on.
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January 2024 by Restoration City
Very disappointed today. We work in the area and we always order online, so we can save some time by just showing to pick our materials up.Order # -29113247 one of our foreigner workers go with the code to pick up, they say it isn't ready, don't offer to bring it while he waits, don't show him where to fin the items (2 paint buckets) so he can walk out with the thing, so he has to leave.So my guy call me and asks me to pick it upand TWO MINUTES LATER I get the email saying the order ir ready.They just didn't want to give him the order? or the customer service people don't know how those orders work and that's why they didn't ask my guy to wait 5 minutes?Later in the day I call to ask for an Item that is not available online (but sometimes it is't fully updated on webpage) and had me waiting over 7 min on all the 3 calls I made. And had no answer at all. Jen didn't know how to look for stock on an item
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January 2024 by John Buckley
Zero registers open midday on a Saturday. Plenty of red vests walking around, no registers open.
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January 2024 by Edward Rosenberg
Very helpful and efficient staff
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January 2024 by Thomas Hourigan
Returns no problem . Great store !
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December 2023 by Muri Mouri
Nice place to shop for home improvement
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November 2023 by Larry Jackson
Did not have anyone to help pull and load bags of stones. Had to look and look to find an employee to ask for help in finding an item in the main store. Not my best experience.?
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November 2023 by Joel H.
I am not a frequent customer of Lowes and have not been to Lowes in a while now. I was up in Albany and looking for a very specific item. I will definitely change that habit. As infrequently as I visit Lowes, they always have exactly what I am looking for, in this case, gutter guards. The all have a huge parking lot with centrally located handicapped parking. Very short walk to the store which was definitely very well stocked. Took a walk through the store afterwards to get an idea of what is now available. I was really impressed to that they now carry a full line of Craftman tools. I really never saw a spread of them like this, they had items that I had never seen before. They also had quite the collection of power tools. Many different manufacturers covering all price points. The team member I spoke with was extremely helpful and guided us perfectly to the area I needed to find the item(s) I was looking for. The store is clean and organized, easy to navigate. KUDOs to the team here at Lowes.
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November 2023 by Kate H.
Most home improvement stores are large and the staff is unhelpful. Today I stopped at Lowe's to pick up a bulb auger. For those that aren't big gardeners it's a tool you use to dig holes for bulbs. I couldn't find it where the website said it was and the guy in tools was incredibly unhelpful. Josh at the service desk spent 10 minutes searching for it and I finally walked out with what I needed. In my book Josh is a rock star, he could have just said that it couldn't be found but instead he hunted it down for me. I don't usually get that kind of service in a big box store.
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September 2023 by David Vanburen
Went with grandson to look for power adapter for Wi-Fi thermostat they sold thermostat but didn't have power supply adapter had to order internet. Had to find someone to help took awhile
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September 2023 by Naomi GB
Just had another great experience at this Lowe's. Kobe helped us out, with a dance in his step, and then the fabulous ladies at customer service went above and beyond to help us make our purchase and get it to the car. Shout out to the nice customer who spent as much time and energy problem solving getting our purchase home in a camry. Felt blessed and grateful throughout and got just what we needed home and up and running. Thank you to everyone we encountered today,!!!Jerry was a great help in finding just what I needed and then he and Lucca even cut boards to the length I needed.
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September 2023 by Neil O'Connor
I went to Lowe's to purchase Zep brand citrus degreaser, which Home Depot no longer carries. Also purchased old timey Brasso.
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September 2023 by Gigi J.
I purchased a new refrigerator from Lowe's in May, 2023. It was installed in June. I almost missed the delivery because they gave me the wrong time. But my real problem is that one of the double doors does not shut properly. I have tried calling the help number and was told that I only had 48 hours to report an installation problem. They then referred me to Samsung. I have been on a text (not phone) chat for an hour and a half and am not close to solving my problem. I have tried calling my local Lowe's, but once the voicemail directs me to an associate, no one ever answers the phone. What should I do to fix my new refrigerator?I What ever happened to customer service? Don't shop for appliances at Lowe's!
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September 2023 by glo penman
I can always find what I need. The employees are always helpful. Their restroom is always clean and smells clean.
