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November 2023 by Emina Acosta
My first time here and had an amazing experience. They are honest and fair. I thought I needed a new tire but all I needed was a tire repair and I was told my tires had a lot more life to them. Will definitely be back! Thanks guys ?
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November 2023 by Megan Rodriguez
I am so thankful to the people at this shop! I had gotten a nail/screw in my tire and noticed it when I was at pep boys(refer to my review on their page, colonie location) who refused to help me. I drove to a Mavis location but they were very busy, the man behind the counter actually called other locations that are close to see if they could fit me in. I live an hour away so it was really important I got it fixed that day. The location he sent me to got my vehicle in right away! Everyone there was really nice and everyone of them were working their butts off trying to take of everyone’s needs in a timely manner. I’m very impressed by this shop. Recently I’ve been needing to get things done and I’ve dealt with multiple Mavis locations and everyone of them have been super helpful and caring about the customers needs. I highly recommend.
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November 2023 by Jennifer Martin
My mom and stepdad are both deaf and I often struggle to find honest people to help them with everyday problems such as car maintenance. I’m usually frustrated by the way in which businesses take advantage of them due to their challenges in communicating.James Polo at the Mavis Colonie location has given me hope for better times. He is fluent in sign language and having deaf parents also, understands the challenges first hand.He went the extra mile to help my family. We have been blown away by his kindness and honesty. He’s fixed brake issues and other challenges on my stepdads car and fully explained everything leaving my parents feeling safe that they were in good hands. I cannot say more about his integrity and authenticity. I would recommend this shop and him to anyone.
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November 2023 by Lori Hammond
We took our 2022 Subaru in to have four tires installed and balanced. Unbeknownst to us, the Mavis employee damaged the TPMS and taped it back. We took it back to sort it out and were told they couldn’t do anything because their technology didn’t cover vehicles newer than 2018. ? The dealer took care of it for us. We won’t ever go back to Mavis.
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November 2023 by Michelle Schulmerich
James and his crew did a fantastic job on my vehicle. The experience was perfect from start to finish. All the guys were so laid back and caring...made a stressful situation easy to navigate. And the bill was cheaper than the quote. I will absolutely take my car back to this location and these guys deserve six starts as long as I am concerned. I would have paid more happily for this level of service, but I didn't have to because they were only interested in helping me get back on the road safely.
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October 2023 by Joy Tozier
My niece broke down driving to Massachusetts from Kentucky they couldn’t have been any nicer! They fixed her brakes for her no charge the dealer ship where she purchased truck never bolted them on! How does that happen?? Highly recommended if you need service go here!! Thanks guys for making her feel safe!!
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October 2023 by Victor Gorman
Best group of people, I highly recommend. I had to put air in my tire and their machine was broke but one of the guys came over and helped me put air in my tire Also, he gave me a Tire cap for my car with no charge. Definitely stop by at colonie Mavis on Central Avenue. They won’t disappoint.
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October 2023 by Tyler Bobko
I specifically worked with James at Mavis (Colonie) to understand exactly what was wrong with my car (front brake pads and rotors, and a RF wheel bearing). I received 100% transparency when discussing the issues with my car. Along every step of the way, I was shown what was wrong. I was brought out onto the floor and things were patiently and clearly explained to me, which I personally appreciate. The team over at Mavis (Colonie) are the best in the business and if I ever need car service, minor or major, this is the place to do it at.
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September 2023 by Anargyros Dikas
Manager Anthony & his assistant Henry took great care of me this afternoon. Amazing customer service and care. 5 stars all day long! Thanks again guys. Will definitely be back.
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September 2023 by Rick
I chose a tire based on what their website recommended, when I got there I was told it was the wrong one and they recommended another one which cost more of course. In total over $150 for one tire and labor. So much for "discounted" tire. Customer service was not good either, very amateurish. Will be going somewhere else for future needs.
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August 2023 by Brianna Adams
I brought my car to get the brake pads replaced on my vehicle on 1/28/2023. They put a huge scratch in the driver’s side door, and when confronted the manager Jordan acted like I was trying to get money off of my bill. The district manager told me they’d buff it out, but something in my gut told me not to take it back there. Good thing I listened because I just brought my car in and a brake pad is missing because they didn’t install the pads correctly. Please avoid this janky chain chop shop, they’re incompetent and make potentially life threatening mistakes.I’ll be watching to see how long it takes before my review is taken down. Funny how the BBB rates Mavis an F yet they have almost a 5-star rating. Strange, huh?
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August 2023 by Dylan
Had an issue with my tire, came in and Anthony found the issue and had me out the door within 20 minutes. Awesome Service, will return for any future needs. Thank you again. Much appreciated!
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August 2023 by Anthonie S.
The manager at this location went above and beyond for me. I got a flat on my way to my son T-Ball game I walked in just as he was going to lunch.All the mechanics were currently occupied. It usually would’ve been an hour. Wait timeHe took it upon himself to personally fix the tire and got me out right away to make it to the game I truly thank him for going above and beyond
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July 2023 by Lucien “Luca” Lewis
Thought I was having issues with my brakes, that they felt softer than usual, so i picked this Mavis simply due to the location having shops i like near it. I only even went to a Mavis at all because i’m familiar with the chain back home. I came in at open on a sunday morning, and of course, i was not the only one with that bright idea. About 5 others had come in the first 30 minutes this location was open.Despite this location being a bit short handed to service all of us at once, the staff was so friendly and made sure that we all were prepared for how long each service might take, and also took great care to make sure that all of us felt cared about.Turns out, when the manager had gotten to my car, that my brakes were actually in excellent condition! I appreciate him being honest and not belittling me for asking a silly question (i got new very soft insoled shoes, and that’s likely the culprit).The team of two i saw here were working together phenomenally and were getting vehicles in and out faster than i’ve seen entire teams in locations with more bays.I asked if i could get my oil changed while he still had my vehicle on the lift, and the manager had absolutely no fuss about it. He continued helping other customers as my oil drained, and handled each one i saw with dignity and care.I honestly never give praise this high to any company or employees that i don’t feel deserve it. You can look at my review history to check, haha. My only complaint is that I can’t remember either of the names of the gentlemen here that were working their butts off. This Mavis has made a loyal customer in me today :) I’ll definitely be returning to get my tires once i’ve saved up for it.If you want speedy, friendly customer service that cares, come to this mavis.
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July 2023 by Grumpz Exotic
My experience at Mavis was excellent all the workers are very professional, and got everything done in a timely manner my vehicle is running better than ever i wanna say thank you guys at Mavis I will definitely be coming back to this location Very happy customer.
