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March 2024 by Josh M
Brandon and his team were great! They helped to fix our tire. They were were very helpful, informative, and efficient. We highly recommend them!
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March 2024 by LoveMeLikeImDead
The guy here went above and beyond to help me out. Really appreciate them from Justin to the manager would recommend ??
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March 2024 by Dana Brady
Extremely helpful, professional, and efficient!
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March 2024 by Kay Briscoe
Usually great quick service but lately they are falling behind on time management. I had to wait 5 hours in waiting area.
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March 2024 by Michelle Ewing
It was easy to make online appointment. When I arrived the team was friendly, efficient and went over my service options. My vehicle was done within the time frame they told me.
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March 2024 by Ron Johnson
Service Advisor & Mechanic were Great and Very Pr
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January 2024 by ihsan yasin Kaplan
I am writing here to make a complaint. I think you should inform your branches about the meaning of the word "reservation". Whenever I make a reservation and come to your branch, I always have to wait a few hours and I don't have time for that. If you are really busy, please do not make reservations for people and tell them “come during the day and we will let you in one by one according to our availability”. This is so annoying. I wake up early in the morning and arrive exactly at the reservation time, and your employee here tells me to wait a few hours.
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December 2023 by CHRISTOPHER MILLER
Mike and his team at Monro have been doing a good job doing what I need done. I’ve had some issues at this location over the last 10 years but this group makes the experience better. They are giving me what I expect.
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December 2023 by Justine Lamy-Canuel
Great service !! Had a flat on the highway and the towing truck brought us there and in the next hour the tire was changed at very fair price. Had an amazing chat with the receptionnist who was absolutely delightful. Highly recommand it !
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December 2023 by F Herrick
You will be in danger if you take your car to the Monroe in Colonie. I came in due to a noise and a TPMS light. They charged me $700 for work that didn't need to be done, and then just deflated my tires to 10-lbs below the recommended pressure to get the light to shut off until I was 50 miles down the road. A reputable mechanic looked at their shoddy work and was horrified; a brake shop that replaced rotors and calipers (unnecessarily) completely missed a dangerously-worn-out wheel bearing AND two worn-out ball joints. They took $700, deflated my tires, did unnecessary work, and sent me down the road towards a dangerous accident. Incompetence? Malevolence? Either way, stay away.
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October 2023 by Sandra Gallardo
I truly felt this shop was the way to go seeing as how quick they were to allowing walk ins, as well as quickly making appointments. I had previously had a headlight bulb changed where they told me the wiring was done incorrectly by Firestone who had previously fixed it.I called them up recently and told them the Chevy dealership charged me 200 just to evaluate and confirm what I told them I already needed was correct and that they wanted to charge me $800+ to change it. I asked Monroe that if I got the parts I needed ($76 total) if I could pay them labor to replace a headlight assembly and pigtail. The man stated it would be faster if I got the parts and that they could change it within two hours at an appointment. When I took my car in, I waited about two hours and in that time was told that they needed to order another piece and that when it was delivered it was the wrong one and then they had the correct one eventually dropped off. I was confused bc I had already got all the parts they needed. I paid around $180 for two hours of labor which consisted of them waiting on the piece that they didn’t need while they worked on other cars?! I didn’t question the price or their report until I found out just how easy it was to change out the other headlight.I needed my other headlight changed out due to water damage and I ordered the same pieces plus a socket wrench ($85 total) and literally 10 minutes of my time without watching a YouTube video and without help. How and why did I pay this shop for two hours of labor for the same job? I’m so disappointed and would not suggest going here seeing as how even for a small fix, especially if you’re a woman or someone that knows nothing about cars. FYI a 10 year old child could change a headlight.
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October 2023 by Madeline Savarese
It was all made so simple. I made an appointment online for a state inspection. Came in and was helped right away. Great and friendly service. Will definitely be recommending. Thanks, guys.
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October 2023 by Terrell Alexander
The service and techs are professional and kind.Took care of my flat tire and got me patched up and back ok the road. Thank you for your great service!
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October 2023 by Sandra G.
I truly felt this shop was the way to go seeing as how quick they were to allowing walk ins, as well as quickly making appointments. I had previously had a headlight bulb changed where they told me the wiring was done incorrectly by Firestone who had previously fixed it.I called them up recently and told them the Chevy dealership charged me 200 just to evaluate and confirm what I told them I already needed was correct and that they wanted to charge me $800+ to change it. I asked Monroe that if I got the parts I needed ($76 total) if I could pay them labor to replace a headlight assembly and pigtail. The man stated it would be faster if I got the parts and that they could change it within two hours at an appointment. When I took my car in, I waited about two hours and in that time was told that they needed to order another piece and that when it was delivered it was the wrong one and then they had the correct one eventually dropped off. I was confused bc I had already got all the parts they needed. I paid around $180 for two hours of labor which consisted of them waiting on the piece that they didn't need while they worked on other cars?! I didn't question the price or their report until I found out just how easy it was to change out the other headlight.I needed my other headlight changed out due to water damage and I ordered the same pieces plus a socket wrench ($85 total) and literally 10 minutes of my time without watching a YouTube video and without help. How and why did I pay this shop for two hours of labor for the same job? I'm so disappointed and would not suggest going here seeing as how even for a small fix, especially if you're a woman or someone that knows nothing about cars. FYI a 10 year old child could change a headlight.
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September 2023 by Erin J.
Quick and affordable oil change and they checked fluids and tires. Their staff seems pleasant as a whole but they certainly have a gem in Katelyn who made jokes and easy conversation, that really made it feel like less of a chore. Thanks guys!
