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October 2022 by John F.
Not enough employees to cover the register. If one customer has a problem at check out and you are behind the, forget about it, no back up available
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November 2021 by Laura Stulberger
Be very aware of the fish you purchase here. I just popped in to see what the selection was and there was a tank absolutely filled with Ick. The employee in charge of the fish department was not particularly interested to hear about this.
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June 2021 by Nora B.
Called the Torringtin, CT Petco to make an appt for dog grooming & I was explaining that my dog gets anxious. Gal said that if he bites then don't bring him in....I never said he bites so I told her I'd contact a professional dog groomer. Obviously Petco is NOT!
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January 2021 by Victoria M.
I'm upset. I really needed to have my dog food delivered the next day, and I was not notified that DOORDASH was delivering the item. Because I was not home they could not deliver the item, and it was sent back!
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November 2020 by Patricia R.
I want anyone that has a pet do not take your pet to the petco in Stafford on 610 they are horrible I watched one of the workers sitting down because she was to large to stand gromming a little dog yelling and and yanking the poor baby yelping so I reported it and now that they found out it was me and told me I should go else where.If you value your babies stay away . if it wasn't for Tom I would never of gone there in the first place it's always dirty never clean. Stay away for your pet safety.
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November 2020 by Tuns M.
Horrible today took my dogs to be groomed at the Fairfield location. They completely shaved the dogs never in my life no style nothing just buzzed off their fur. Never in my life of taking them for grooming has this ever happened to give a dog a buzz bald cut unless asked to. And my Male dogs nails are bleeding. I don't know if it's these young girls first time doing grooming but never again will i bring them to Petco. Absolutely horrible. The poor dogs. And especially my Male dog now his nails are bleeding. Smh....just horrid. I have no words. We told the girls why is his nails bleeding they said just put flower. Smh.
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September 2020 by Jolynn L.
Bring rabies record each time you go because they will lose it in their 'system update'. We had booked an appt a week out for grooming. Got there today to be told they couldn't find him/us in the system so they didn't have his rabies shot on record. Then they did find that he was there 3 mos ago for nail trimming and that the last rabies record they had on file expired 2 years ago. I explained we had updated it the last time we were there, obviously, to get his nails trimmed. Apparently their system update didn't hold onto that information. No apologies from staff, none from the manager for that error on their part. We won't be back.
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May 2020 by Tom Svingala
I recently purchased a snake from this store for my son. The snake had what they called a scab on his head from shedding and they stated he saw a vet and was also treated for mites and left with a clean bill of health. They do not let you hold the animals until after you buy and when we got home and put him into the enclosure, we saw mites crawling all over him. While I have owned snakes in the past, mites are new to me as I have always kept the enclosures clean. Come to find
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July 2019 by Benjamin M.
This isn't my normal pet store but sometimes it is after 8 PM and I need something for my dog. In those cases, I come here. The location is problematic to get to on a busy Saturday (actually, anything in this mall area is) but once inside the store is laid out well. The staff are generally pleasant and knowledgeable. My favorite part of the store (and my golden retriever's too) is their "Biscuit Buffet" where you can buy dog biscuits by the pound. I generally by healthy ones in other aisles but they have some fun cookie flavors here that look and taste like human cookies (because they are... their are diabetic cookies). Sometimes sloppy people before us spill biscuits on the floor and when Clover (aforementioned retriever) finds them she gets to eat them!
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March 2019 by Samantha P.
Nivani was a wonderful groomer and handled our dog with care, was gentle, and very kind! It was our dogs first time to the groomers and she was very patient with her to get her use to the dryers. Would highly recommend!
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December 2018 by Linda Conlon
The Dog trainer at Colonie is the very best.
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February 2018 by YC P.
Been to alot of petcos, but I had the best experience here. Carly was the best and super helpful, I didn't feel rushed and got all the help I needed. I'm a happy customer! Will be back!
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January 2018 by Paulina P.
I have taken my dog to this place for grooming multiple times and each time my dog comes out looking like he was thrown into a lawn mower. I didn't make a big deal the first couple of times thinking mabey my dog was giving them a hard time staying still, but this last time was worse than all the other times. They didn't put any care into his haircut and when I came to drop him off at his appointment time there was another dog on the counter that was not even halfway done. I feel like they rushed and booked too many dogs at the same time, so now I have paid for a haircut that made my dog look worse than when I brought him in. The haircut all around is uneven, you can see indentations of where the buzzer was inserted, and he looks bald in some parts. I got 20 percent off for this atrocity but why should anyone pay for their dog to look worse than when brought in? If I wanted it to look like I did the job at home I would have done that and saved my money. Never again. If you take your dog here be prepared to throw away your money.
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December 2016 by Randy B.
This location keeps getting worse! I'm not sure if they changed management or what, but it's always a mess, never fully stocked, can never find what I actually came for. PetCo is usually great, but this location is why I have shifted 98% of my business to PetSmart.