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December 2023 by Abdul Rahman
TC is the best mobile expert I have dealt with within the T-Mobile industry! She deserves all the blessings coming to her and I’m looking forward to her getting a raise and promotion because she deserves it!! Hopefully her manager or district manager sees this as she is knowledgeable and such an amazing, patient person to work with!
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November 2023 by Patrick Rafferty
I went there just to see if there was any opportunities to upgrade, as an already established customer on a business plan. TC greeted me and we went through my plan and she explained some options that were available. Fantastic experience and great customer service, especially for an existing customer that seems to be an oversight for so many companies. TC made my day and I will definitely reach out to her first next time I’m looking for an upgrade. Thanks TC!
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November 2023 by Suzanne McCann
I recently switched over to T-Mobile from AT&T. TC was wonderful throughout the process. She was very patient and knowledgeable about all the products and bundles t-mobile offers. I ended up signing up for a family plan (3-lines) because of her. If you’re thinking about switching, definitely stop by here and ask for TC.
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November 2023 by Norma Bennett
I had the pleasure of meeting T.C at one of T-Mobile locations in Brooklyn.T.C made me feel very comfortable and she completed the task of transferring the data to my new phone. The process was quick. The transfer of data at another location had taken me several hours.Thank you T.C for your amazing service and your professionalism.
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November 2023 by Will Gates
"TC at the T-Mobile store on 18 Wolf Rd in Albany provided exceptional service! Her knowledge about the products was impressive, and she went above and beyond to assist me with my inquiries. TC's friendly demeanor and willingness to help made my visit truly delightful. I highly recommend seeking TC's assistance for any T-Mobile needs; her expertise and customer service skills are top-notch!"
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November 2023 by Jhon M
I have been in all T-Mobile stores in the area and this is my favorite store! Even if I have to wait a bit it is worth my time because I haven't had any problems here in 20 years that I have been visiting this location.
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November 2023 by Phat Ha
TC is the best she take her time help people out and explain every detail to the customer I always book my appointment with her
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November 2023 by Sahara Outing
T.C was an amazing representative, after the hell I had to face at Verizon, T.C helped me get a Business Account set up in a couple hours with not one but two new phones.Thank you for all your help
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September 2023 by Emily Trotter-Bodie
Folks at the store were so helpful in assisting with a matter that wasn’t able to be handled by phone. Alisha was an absolute rockstar!
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August 2023 by IYAAYAS
No rating: It is now 5:42 pm. The parking lot is empty and the store is dark. No employees here. They need to edit their store hours.
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May 2023 by Marc Jean
It was a great experience in the store Kevin and the staff were absolutely amazing. Thank you so very much
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May 2023 by M Sandeep
Most laziest people of the planet. Took close to one hour for one single customer . I went to the store on 23rd May 2023 evening 6:30pm. Very bad service and late. Just time passing with customers and keep waiting others
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May 2023 by Albert Chamisul
We moved to Albany from overseas and China and Eric were very helpful to get us setup with T-Mobile accounts and explained all the details and deals. We were able to get the plan that's best for us. Can't thank them enough.Albert,
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April 2023 by Arli Zan
They lie about the phone deals, I’ve been paying for two iPhone 14s for 6 months when I purchased a 14 and a 12. Then when I call they lie so Tmobile is literally stealing 1k out of my account because of this place
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March 2023 by Kevin
Great place to get a new phone thanks Robert