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January 2024 by Maria S.
I shop here on occasion. Usually Bulk items( no food )I saw a 50lb ice melter in store.I could not lift the bucket and requested assistance.To scan the item , purchase and be on my way A very kind salesperson " Anthony" , put it in my cartAs I was checking out, I asked several salespeople if I could get assistance putting the bucket in my carThey told me to ask the receipt checker" Santo"When I did He responded" don't have anybody"I inquire about a young man walking towards us Santo responded " don't think it's in his job description "Perhaps BJ's employees should all wear placards with their job descriptionsI left stunned at his reply.While packing my car, " Anthony" the kind salesman who had assisted me in the store, helped me once again.I have never had a salesperson at Costco tell me it's not in their " job description " . They are always very willing to help
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December 2023 by Patrick S
Prices are no better than non-membership stores and the poultry and meat are disgusting. So what’s the point? Go to Costco!
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November 2023 by Malja Laines
I been this Bj member for 2 decades from Farmingdale and moved to Commack 3 years ago. Commack Bj is not friendly like Farmingdale but I like Bj better than Costco. Meat is fresh and cheaper than Costco. This Commack customer service never answered the phone and there are more rude people than nice worker. It is a shame that people work with no pride.
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November 2023 by Christopher Martir
As others have said, customer service is extremely rude and unprofessional. I usually shop at night and never have issues, but today went in the morning…the self checkout lady is the most miserable person I’ve ever seen. Practically hovering over me like I’m going to steal something?! Then when there there isn’t a barcode to scan, acts like I did something or it was my problem, she just took the item and left…Just absolutely bizarre.
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November 2023 by Maryann Kate
I usually enjoy shopping at BJs and most locations I've visited have been fantastic. Unfortunately, the customer service here is extremely rude and unprofessional. I'm always given a hard time here and it shouldn't be like this. I'd skip this location unless you don't have a choice. Do better Commack BJs
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November 2023 by Carlos H.
Bjs staff was really amazing and helpful. I made a yell because of them! Gracias! Compared to other wholesalers I am surprised by how much they really put into their staff and make sure they are helpful and enthusiastic. Thanks, Gracias.
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November 2023 by Kamran R.
Many items are not stocked or missing for basic stock campared to other bJ's stores..
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October 2023 by Rosay Jimenez
ordered a cake. Got a call the day my daughter birthday with a voicemail stating they were having a problem. I’ve been calling since 10am which they called at 9am. It is 3:22pm and i’ve yet to get a single human to pick up the phone in every department. Finally they pick up and not a word ! what is customer service anymore
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September 2023 by Lucky charm Montgomery
The short lady with grey hair is one of rude and nasty person working in the BJ she should not be working in public sector.but store is very good clean nice to shop there but after yesterday’s incident not want to shop again there
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August 2023 by Walter Flores
Where do you find these people?? Lady at self checkout was giving everyone a hard time. I had to wait 5 mins for her to come and scan my ID… she then thoroughly made sure that I had scanned everything in my cart and even questioned it… I had four items. Teach these people how to treat your customers with respect and how to properly do their job.
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August 2023 by Karmela D
The customer service is terrible. They nitt pick on your receipt and hold up the line and I noticed it only on certain ethnicity. Do better BJs! I asked why you have to write down my receipt # down, associates answer is i was told too! I been to many BJS and I never had this experience. If you hire employees make sure they are not racial profiling...Disgusting!
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August 2023 by Frank Kudlack
I went to BJ's at the Commack location with a return issue and I have to say I've never dealt with better people to help me out. These two people(Noel abd Vivian)went above and beyond to help me out that in this world I have to say it's hard to find such courteous people. Thank you very much for your help.
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July 2023 by amelia m.
Wonderful place to go get your food and gas excellent prices give them 10 stars I recommend people to sign up it's worth it
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July 2023 by Tom T.
Your average BJs. It has all the standard things that bjs sells. Nothing too spectacular or different.
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July 2023 by L C
I go to Costco normally...but I received a deal on the BJ's card. This is the only location I have been in and it is terrible. Several sections were closed off...staff is one of the rudest staff I have dealt with....customer service people have an attitude and when I had a return they kept asking questions about why I wanted to return the item and complained it was used. Of course I used it, how else am I supposed to know if something will work well or not without using it?Cashiers are the slowest I have ever seen. Go to Costco and the cashiers are fast and usually have a helper, sometimes they don't but they are sharp and fast. Cashiers here are slow and spend more time chatting than ringing up product.The frozen section is good, the deli meat counter is a nice touch, and the meat section itself is not bad. But overall the pricing is no where near Costco's pricing. Costco has way better pricing on similar items. But BJ's does have a decent frozen section and I found some good stuff I would never find in Costco.Still, I would recommend any Costco location....preferably Melville and Stonybrook locations. Use BJ's if you get the card for cheap and if they have deals. Otherwise Costco is the way to go.