Mattress Firm Commack is a business dedicated to helping customers find the best sleep solutions. The staff, including Sleep Experts®, are highly trained with over 200 hours of experience to assist shoppers in choosing the right mattresses, bedding, and essentials. Customers appreciate the professional and friendly service, highlighting associates like Debbie, Francis, and Miah for their helpfulness and respectful attitude. Debbie provided detailed explanations of different mattress options, helping customers understand the good and not-so-good features. Francis impressed customers with his professionalism, welcoming spirit, and respectful approach, making them feel satisfied and confident in their purchases. Miah was recognized for her knowledgeable and attentive service, not being pushy and respecting customers’ decision-making process. Many reviews mention that staff members listen to concerns, offer space to decide, and help find quality mattresses within budgets. The store offers a Love Your Mattress Guarantee® and a 120 Night Sleep Trial® to ensure customer satisfaction. Overall, customers describe their experience as excellent, with some noting that the customer service exceeded expectations and that they highly recommend the location for a stress-free, helpful shopping experience.
Francis was such a helpful, charismatic sales person. Made my shopping experience easy and fun, and helped me find the best deal for my mattress. Would definitely recommend this place if you're in the market for a new mattress, id would recommend this place 100%
November 2024
Debbie was a very professional associate! She explained in detail the differences in each mattress both the good characteristics and the not so good ones that fit our needs!
October 2024
Great Customer Service! I had the pleasure of having Miah help me and my teen son choose a mattress for his bed. She was very knowledgeable and was attentive to what our concerns were in our purchase. I then asked for a minute to decide on my purchase and she gave us the space. That was much appreciated. Highly recommend!
