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January 2024 by Soni Dieudonne
Natasha is a cat whisperer. She is patient, kind, and knowledgeable.
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December 2023 by SARI Greene
So disappointed in the events that went down today! We had a 12 pm appt. We were running a few minutes behind and then got caught on construction traffic on 59. I tried to call, but as always, Petscentrix NEVER answers the phone. Instead , just before 12:30, we were pulling into the lot and was told that they can’t see us because we were too late. I explained the situation and they said “you should have called! “. Really?!?! I did. You didn’t answer. Now they said they were too busy and it would make them too late, so we can’t come in. First off, if you were running late, my dog would have been locked in a cage in the back all that time anyway. Secondly, a little flexibility with time and holiday traffic would have gone a long way. Now all you did was lose customers and all the many recommendations I usually give you.
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December 2023 by Alysson Browning
They trim my cats nails. I don't know how because my cats would tear me to shreds if I tried... but my cats don't mind going there at all. They are magical!
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December 2023 by SHIRLEY M
? The best groomer and the nicest people! ? Highly recommend you bring your pets here. ✂️
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December 2023 by Sir Dexellent
Great people
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October 2023 by Diane Mitchell
PetScentrix is the BEST! Friendly, caring, and oh so talented. You won't be disappointed.
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October 2023 by M K
Unprofessional and complete waste of time.Hi, sharing this review in case you’re looking for a new place to take your loved one (pup) - don’t bother coming here.When I first called to make the appointment the young lady was kind and accommodating and we discussed in detail the services I would like for my pup. Very simple - bath, trim, cut nails and brushing of the teeth. My appointment was set for 2:30.They called me around noon to ask if I could arrive at 1pm and I accommodated their schedule.The drive is 20 minutes each way for me.When I arrived the woman at the counter was extremely rude and hasty. Speaking to me with a mouth full of food. She didn’t greet me and asked for my information by pointing at my dog (6lb Maltese) asking “who’s this one?”.When I gave her my pups name and confirmed my initial reservation was at 2:30 and I was called to arrive at 1pm she said “okay bath” and I confirmed the services that I agreed upon - while speaking she proceeded to interrupt me and was very rude.If there was some sort of misunderstanding between myself and the woman who made the reservation (which happens - we are all humans) - there are ways of clarifying without being rude.I don’t know if this is how this location conducts business. But it is truly unprofessional and ugly for lack of a better word.I’m happy I didn’t leave my dog there.Groomers need to understand - we are leaving our beloved dog in your hands, in your care! - how you present yourself is key!This woman gave this business a very poor image and name and I will be sure to express this experience with my community chat to prevent anyone else this complete waste of time.They’re providing a service - we are the paying customer. Kindness and respect goes a long way.Not to mention they’ve wasted 40 minutes of my time and now my dog isn’t even groomed.Don’t bother coming here.I drove 20 minutes to be spoken to disrespectfully by someone with a mouth full of food.
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May 2023 by Sophia Senderovich
Exceptional caring place, I had a difficult dog who had skin issues and was impossible to groom, they dealt with him for years in such a caring way even though he was not an easy client. They always did an outstanding job, while other groomers turned him away. He always left looking so handsome as well! Highly recommend.
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November 2022 by Jenna Lewis
Staff is cool but my dogs received strange looking hair cuts.
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August 2022 by Ronna Olang
Not very friendly customer service stated to send a text for appointment and never RESPONDED ONE WAY OR ANOTHER!!! RUDE!!
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March 2022 by Anderson Sanches
I called so many times to get an appointment, I left several messages with my name and phone number and I never got any response from them.Terrible customer service.
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October 2021 by Tiffany V.
I had taken my first dog once to Petscentrix and had an overall pleasant experience so I decided to call in an attempt to make an appointment for my current puppy. The woman who picked up could not have spoken to me in a more condescending tone to the point that I ended up saying thank you and hanging up. If you have a mixed breed dog they don't know whether they can groom them or not which is absurd. I listed all of the breeds my puppy is to be told, "You're not understanding what I'm saying. If we don't know what type of dog he is we can't groom him." You're better off finding another place. It's a shame because this is walking distance from me and I was looking forward to getting my puppy washed and groomed here. Based on several of the other reviews it seems as though service has drastically changed since my first visit.
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September 2021 by jeffrey
My 1 year old schnauzer was completely sabotaged by the groomer she had a long beautiful beard and long hair and when I picked her up she was unrecognizable. Seemed like they just grabbed the clippers and chopped away. Her hair is uneven in many places and she claims that the dog was not cooperating. Her hair was matted in places but no attempt to make her look presentable was made they just did whatever they wanted with her haircut. When I took the dog home my wife and daughters started crying when they saw her. Lady with short hair came out and said that they worked very hard on her hair cut but i beg to differ. I could have did a better job at home myself. Highly disappointed save yourself the money and go to another groomer!
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July 2021 by Pat Simpson
Excellent job done by Natasha. She’s very knowledgeable about cat health as well. I’m definitely going to use her again. I’m very pleased.
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July 2021 by Pat S.
Excellent service! My first visit to groom my Persian cat and I cant be more pleased. Just did an excellent job and i'm definitely going back. I highly recommend.
