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August 2023 by Dawn Gaylord
We love doing our banking here
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December 2021 by Jazzy Smith
I deposit checks every week there and the staff are always quick, efficient and helpful. Thank you for being essential workers in times like these
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July 2020 by Kaitlin Hansen
I put my payroll check into my account through the mobile app. I understand that apparently after 6pm it is another business day however. The 1-800 number and the “tellers” at the banks have very different answers. Apparently the manager is the only one that can actually help you with anything and they are not there until and I quote “maybe Monday”. The people I spoke to at the 1-800 numbers were at least friendly. The two banks that I called were rude unprofessional and snarky. They we so unhelpful that I got off the phone baffled with the lack of customer service I received. I am stuck with this bank until the holiday weekend is over and first thing Monday morning I am closing my account. I am writing this shaking my head on how unhelpful they were and a waist of 45 min on hold on the phone. If I could give them less then one star I would.
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June 2020 by Leslie K.
This bank is shady don't do business with them!!! I've had to report them to the better business bureau. I have a personal loan with them and when I tried to pay it off the stated it's my fault that the account information I gave them was incorrect when in fact it's their phone lines that skip while talking. They continue to charge me interest on my loan while they "looked into it". They also messed up my credit while they were supposedly looking at the issue. They did NOT call back when they stated they would which caused the payment to be "late" which accumulated more interest even though I tried to handle this situation long before payment was even due. They refuse to allow customers to speak to a manager and their customer service representatives shouts at you and will try to talk over you. I am warning everyone not to do business with this company.
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February 2020 by Alice Wellman
Always have a good experience.
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February 2020 by Patrick Baynes
Have had nothing but problems ever since opening my account. NBT is the worst bank ever.
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August 2019 by Jack Lang
Slowest ATM ever
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February 2019 by Anna Rathbun
Very friendly staff.
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June 2018 by Jeremy Folds
Great vibes as soon as u walk in through the door. Great staff as well as customer service. I didn't know how to fill out a deposit slip and they made it easy to understand and helped me all the way. Great service. I highly recommend this bank.
