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February 2024 by Natasza Dimmock
I live in Manhattan, but have a weekend home in the Berkshires. I came to this practice some 25+ years ago and would not DREAM of taking my pets anywhere else. I recently lost my 22 year old cat and I credit this practice for extending her life and providing extraordinary care and support up until the day she died on 02/17/2024. The compassion shown by the staff and Dr.Klay helped me through this very difficult journey. I am eternally grateful.
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February 2024 by woody baxt
Excellent care
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February 2024 by Ellie Lovejoy
Practice has been in the community for a very long time. They are professional, friendly and most of all very good with animal handling. I've witnessed more than one occasion of their going above and beyond for their patients and owners. I really trust (and take) their advice.
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October 2023 by Ann Straw
Love these vets, vet techs,and receptionists. They have being caring for my pets since 2009, since i moved to Hillsdale. Amazing group of people ❤️. My dog had surgery for cancer concern recently, and I broke down crying worrying about him when I dropped him off. They were right there for me..
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August 2023 by caroline becker
Extremely great practice.Looked after our first dog Sam and now Archie.Last visit was with Dr Duryea and his compassion shines thru.Unfortunately thay are extremely understaffed and if you have an emergency you will have to go to Latham.Service is great there also just not as convenient.I am writing this also because I heard someone complaining about not being taken for an emergency and I agree it sucks but to think or be selfish enough to attack a business for turning away sick pets..maybe take a second and think outside of yourself.They are doing all that they can and I hope they know how appreciated and loved they are by many people and pets.I hope they find likeminded vets to join there practice and help them to help all of us and our pets
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July 2023 by B Mac
I have been using Copake Vet since I first owned a pet. I am very pleased with their services and will continue to use them for all my veterinary needs. Thank you Copake Vet for your great service and compassion.
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June 2023 by #1
This place used to be great and I went here for quite some time but over the past couple of years this place has just gone downhill so much. Firstly, when you pull in you have to drive over to a booth and get a walkie-talkie and wait in the parking lot for somebody to communicate with you and tell you it's okay to enter the building. Seriously, what am I 12 years old I have to communicate with you by walkie-talkie. Second, you're a vet that doesn't do any kind of emergency visits. So you only want to take care of my animal when there's nothing wrong with it? What's the point of being an animal doctor if you're not going to handle any type of emergency visits? The people at the desk always say it's going to be 3 weeks before you can get an appointment and if it's an emergency drive to latham. I chose you as a vet based on your location obviously because I'm located nowhere close to Latham but that's where you want me to drive because you're inefficient at doing your job. Needless to say, you lost a customer and I highly doubt I will be returning to your office for anything.
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March 2023 by Tom Gandolfo
My sister's cat was very sick (difficulty walking and panting heavy). Called this Copake Vet where she has been a customer for 15 years. They told her they don't accept emergencies and could not see the poor cat for three weeks. My sister was devastated. The receptionist was rude and showed zero compassion. Fortunately, she called another Vet about 15 miles away that had five star reviews on Google. They took the cat that afternoon and found significant cancer on the x-ray. Unfortunately, the cat had to be put to sleep. Copake Vet has gone down hill in a big way. They wont be there for you when you need them most. Also, I see the owners of this company don't read these reviews because if they did, they would not allow the wise cracking responses. I'm guessing the same receptionist who is rude on the phone is also the person responding to all the numerous negative Google reviews.
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November 2022 by Eddie Thyberg
Reply: I've edited my post to include pictures showing I've been a customer since atleast 2018 and I was there last year to despite their claim. I keep all my records. Outstanding customer relations calling me a lier and accusing me of being less than professional.I've been going here for years and I use to think this was the best vet in the area. Then over the last 2 years I don't know what happened. Seems like all the staff has left there except one Dr. and the women who answers the phone; whom is the rudest person ever and will hang up on you once she has decided the conversation is over.
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November 2022 by Dylan Decker
The worst. My cat had coughing fits in February so they did X-rays and claimed it was bronchitis. Coughing suppresses and starts again 9 months later, another X-ray. Now they see a tumor. Go to Latham for a scan to see if we can operate and remove the cancer, they see the tumor clear as day on the February X-ray and now it’s too late to operate. My cat has less than a year to live now thanks to Copake.
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October 2022 by American Infidel
Burt: 2 decades. I will never go back there. Lying about a fracture it turn it was not truth. Because I requested copy of imagery. Vet lie right in my face. MORE$
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August 2022 by andrew graffia
Been going there for 40yrs,The Vets are great..Unfortunately if you have a pet emergency you are out of luck..I called them 4 times over the past 2 weeks about our dog Rocky.He was limping badly and suffering,but they couldn’t squeeze in a visit..When I told the receptionist that we had been going there for 40 years.Her reply was you and everyone else..I called pine plains and Caroline helped us put Rocky to sleep..She said he had bone cancer.. just remember if you have a pet emergency don’t be surprised at the lack of compassion.
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July 2022 by Courtney McDonnell
Switching out of this practice - the level of care has declined significantly over the past few years.
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June 2022 by Michael O'Rourke
Customer service is awful. Attitudes. Dismissive, insulting. I could not have been more disappointed by the place. It’s a pity this is the only place close by. Words cannot describe how bad this experience was.
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April 2022 by Daniel Hutnick
CVH has the greatest team to care for our pup! Every time we come for a visit the staff are warm, friendly, and excited to see our pup. The service is professional, caring, and always in the best interest and well-being of our pup. Love your pet longer by using Copake Veterinary Hospital!
