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January 2024 by Bethann Pelsang
Garrett, Bill and Nick were awesome! They made a difficult time so much more fun! Thank you guys!!
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January 2024 by Judith Conway
Just finished up working with Garret at the AT&T store off of rt 13in cortland. Absolutely PHENOMENAL service. He was able to help me switch over from Verizon painlessly, skillfully, and with amazing customer service. He also helped me get an excellent business account line set up, with a free phone upgrade thrown in. So happy to be back with AT&T and looking forward to working with my cortland AT&T team again in the future.
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January 2024 by Jacki M
RUN TO GARRETT ON ROUTE 13!After having issues with online ordering I decided to go I'm store.... boy am I so happy I did. Garrett went ABOVE AND BEYOND to get me the device and watch I was wanting. Even looked at my bill to save me money without meevwn asking! Hands down the BEST customer service I have experienced! Thank you Garrett for all the help!
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December 2023 by Shyanne Patriarco
Shoutout to Nick at ATNT for getting me set up with a cellphone plan for my kiddo and I. He was super informative, made the process easy, and I headed out feeling well taken care of. He helped me select the best products for both of us, and took no time at all getting us set up. I appreciate the good experience and wanted to give credit where it’s due.
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December 2023 by JOE AUCOIN
Left T-mobile due to issues. Stopped in this afternoon to get a new phone. I was greeted by Dallas. She had me set up with a new phone. The customer service was amazing. I couldn't be happier. Goodbye T-Mobile. Thank you Dallas.
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December 2023 by Jayda Mudge
Best experience getting a new phone! definitely are the funniest people i’ve met. would highly recommend…it’s free counseling!
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November 2023 by Nichole Southwick
Dallas is always an incredibly helpful and cheerful person whenever we come into the store for anything. Dallas is super accommodating to our 2 young daughters and will get them out a toy, turn the tv to a children’s show, or even get a cup of water if they’re thirsty. When our phones were taking a long time updating when we switched to new ones, Dallas even played catch with our daughters during the wait. I cannot say enough good about her. If you get Dallas when you call or visit, rest assured she will be doing everything in her power to help, as quickly, politely and kindly as she can. Thank you again for everything, Dallas!
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November 2023 by Tiffany Metcalf
I came in to upgrade my phone- I was greeted with a warm welcome and helped by Dallas. She made the experience so easy and stress free. She is by far the best associate I’ve ever experienced with ATT in the last 4 years.Thank you Dallas!
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October 2023 by Thomas Huttleston
I had a great experience with your staff today. Especially working with Dallas
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October 2023 by Karen Bean
Dallas saved me wonderful person
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October 2023 by Allegra Bombard
I made the venture over to the AT&T store with hopes of getting myself an upgrade. Nick White assisted me and he did an excellent job! He was thorough, had patience through out the process, and provided superb customer service. Very happy with the whole experience!
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October 2023 by Margaret Gichuru
I had the best experience with Toni Wilson at Cortland AT&T store. She was very patient, professional and committed to addressing a problem I had experienced. She listened to my concern, connected me to the customer service and ensured my issue was addressed. I was abit frustrated because it has been an ongoing problem for over 3 years.We need more Toni's in the service industry who are dedicated in maintaining positivity when solving clients problems! Very grateful!
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October 2023 by WeR Lost
Very helpful and nice staff at this location. My wife and I know very little about new tech and they explained it all clearly and patiently. Thank you so much for the good experience!!
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October 2023 by nancy rongo
My family and I tonight. Garret was fantastic. Stayed late to help us upgrade 2 phones. Very knowledgeable and great service.
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August 2023 by Adam Thompson
Dropped my phone off my bed broke the screen 97% of it was not visible. Went in to see what I could do was greeted by Garrett. He gladly helped me get a new phone solution figured out which was great. He then went way above and beyond for me and managed to not only update smart switch on the broken phone but access it with muscle memory and save all my data, apps, pics, texts everything. Absolutely above and beyond customer service and super grateful for Garrett specifically as he saved me hours of time and headaches on something I would have saw as a lost cause. Thanks again Garrett and excellent job assisting me.
