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9AM - 5PM
182 Port Watson St, Cortland
Banks
9AM - 4PM
65 Main St, Cortland
Banks
“After my mother's passing, I was left control of the accounts. I am out of state and while things were settled, I was treated with care and respect while I managed the accounts. There was never a headache in regards to dealing with NBT. Always polite and helpful, and NO HEADACHES!THANK YOU for your services.”
8:30AM - 4PM
853 NY-13, Cortland
Banks
“I’ve been a customer for 10+ years, and generally deal remotely with the bank via the telephone or the online services. The staff has consistently been courteous and prompt.”
“I love this bank. I have been with them since 2004. Always spotless, always friendly staff. Very helpful if there is a problem and take care of it immediately. They do not have automated service which I do miss but worth it when you have a bank you trust with staff that remember you everytime.”
9AM - 5PM
Tops Plaza, 3910 NY-281, Cortland
Banks
“Never had a problem with very nice people they do there best for what people give them as far as info. They work hard to provide the best that they can give somethings are out of there hands but they will find an option that fits you the best”
9AM - 4:30PM
1125 NY-222, Cortland
Banks
“Tony Dannibale, NBT Bank, 1125, State RTE 222, Cortland, NYAVP, Retail Market Manager, was a true pleasure to work with and went above and beyond in helping me during the covid lockdown. I would highly recommend his branch to anyone that is looking for a personal contact that will get the job done!”
9AM - 4PM
1091 NY-222, Cortland
Banks
“Ive used this bank for auto loans for the last 10 years and as my local bank for the last several. Definetly 5 star in coustomer service atleast at the cortland branch. Upfront, fair and compassionate to your situation.”
9AM - 4PM
1 N Main St, Cortland
Banks
“The reason for the five star is due to management change at the keybank branch on Main Street in Cortland. The manager made me feel comfortable to open an account as well as returning as a previous customer. This gentlemen not only made me feel comfortable he also ensured be about safety guidelines for handling business with customers during the pandemic. Now that the bank is open for regular hours I’m still very satisfied with his service as a manager. I would recommend him to anyone as well as banking with keybank. Your not just a customer your family!!!”
Banks
Banks
“After starting out on shaky ground due to a misunderstanding, I received a call for some clarifications and am now very happy with the results and the prompt attention to my concerns previously voiced. Customer service did an excellent job clarifying my account and internet options!”