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January 2024 by Lindsay Frye
Good honest people. Salesmen you can trust!
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January 2024 by James Vogel
I for one really dislike taking my wifes car to DOVI to get it worked on. The service center is a joke. Anytime Ive dropped it off early before they open they can never get it done by 3PM. You sit on the other side of the showroom unable see the reception area, wondering if you've been forgotten about.Recently her Bronco needed a warrenty repair. They totally messed up the scheduling but made due with a new rental! But that broke down and she was able to get a ride back to town with the tow truck driver... Never heard a peep from the dealer until the part came in. On other occasions they just plain out forgot to do things like her oil change. I also agree with other reviews when I saw that I never really feel welcomed when Im there, I almost feel like Im bothering them.I've read all the other great reviews on this place. Anyone can sell a new car. Thats easy.
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November 2023 by Dennis Kamil Gunden
I really can't say enough good things about my experience buying a car from Dovi Motors. Very straightforward, transparent and honest business. I feel very lucky to have had the experience I did buying a car here. They were very helpful, kind, caring and professional. If you're in the market to buy a car, do yourself a favor and call them. Everything was consistent from my first phone call with Jesse to the moment I got the keys. Great service, super helpful and knowledgeable. Look at the walls in the office, awards everywhere from Ford year after year. I bought a 2023 Ford Maverick XL for my painting business Gunden Painting Co. LLC and I love this truck and I'm so glad I bought it from them.
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November 2023 by John Lafian
Dovi Motors is now in it's third generation of local family ownership. They are very competitively priced, and provide, excellent sales and service, to Cortland and Tompkins Counties, and the central NY area.Dovi Motors is my number one go to for vehicular sales and service! I highly recommend them!
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June 2023 by Karl B.
I've had good experience with Dovi Sales and bought two new trucks from them over the years. However, their Service group is just awful to work with. I dread having to deal with them for warranty repairs. They behave as if they are annoyed when having to talk with customers. Amazing that this has not been addressed by now - but I've had this experience for several years now. Come on Dovi - you should be embarrassed by how your 'service' people talk to customers!
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June 2023 by BB
Wow, what a breath of fresh air. Straight talk, no BS. And selling Broncos at MSRP when other dealers charge ridiculous ADMs.
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May 2023 by Boyan Boyanov
Wow, what a breath of fresh air. Straight talk, no BS. And selling Broncos at MSRP when other dealers charge ridiculous ADMs.
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February 2023 by Corey Brown
Just save yourself the time and go to Maguire's.Dropped it off first thing in the morning on my scheduled day, they didn't get to it and it spent the night there.The following day they found a manufacturing defect and wanted to stop the service. I went and picked it up. Was told it would be down for weeks if they continued.The attempted service caused a leak that wasn't there before.Took it to Maguire's and they did the service, along with repairing the warranty issue in less than 4 hours.
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February 2023 by Jolene Layton
I'm required to give at least 1 star - but honestly they don't even deserve that. The staff are rude and behave as if you are causing disruption to their day by simply needing or wanting to do business with them.We needed a key made for our daughters car, as it only came with one key at the time of purchase. In order to have a local reputable company install a remote starter for her, a second key was required. The reputable company we are working with suggested Dovi for the key since they are the only local Ford dealership.Poor communication at the time of ordering and paying for the key, they never mentioned that the price did not include programming it as well. When our daughter took her car in to have the key programmed she was told what the charge would be for the work, confused she mentioned that she thought it was already paid for when the key was ordered, they guy admitted that they aren't very clear with their communication in this regard, but "he was willing to work with her" --- what does that even mean? He was willing to work with her, and then charged her the $45.90 as if she had done something wrong. Paying for a service is not a problem, but poor communication and then being treated as if she was the one that did something wrong, certainly is.Then the same guy came in barking at her about her battery and if she was having issues with it, which she was not. She told them she would have our regular mechanic look at it, they went ahead and tested her battery anyways.Now we are home with the car, only to find that the new key will neither lock nor unlock her car. Husband will be calling to talk to them about that. Overall - zero stars. I wasn't impressed with Dovi 20+ years ago when we needed to utilize their service for an inspection, said I'd never go back. Was left with little to no other choice and they have proven my point. If you need to work with a authorized Ford dealership, look for one in Binghamton, or even Ithaca. But steer clear of this place, unless bad service, poor communication and being spoken down to is your thing.
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November 2022 by Duncan Anderson
Got my F150 lightning here. Great experience. No markup, got me extra rebates I didn’t know existed, no hassle about extras. Definitely my new ford dealer in the area for service and mods
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November 2022 by Tom rodriguez
Went for scheduled maintenance on my truck. First time going there. Excellent service, and incredibly nice people. Reasonably priced. Will be going back.
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August 2022 by Shaun Barber
Parts dept.Clear and concise. Had part there in less then 24 hours.Didn't feel gouged on price
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February 2022 by Joseph LaVancha
Service dept sucks. I made an appt 2 weeks in advance and told them exactly what part was needed. I dropped my company van off on Jan 9th. I stopped in a few times to check to see if it was done and always was told a different excuse every time. Jan 26th I was told that the parts will be here today and they'll get it in. Today, Feb 1, I was told that the parts came in yesterday and as soon as a lift opens up that they'll get it in today. It should be done by tomorrow night but, it is a vehicle in New York State. We shall see if I get the run around some more.Update, Just drove by tonight at 6pm. Van still sits in the same spot. I guess a lift didn't open up today.
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January 2022 by Michael Conti
I drove from Buffalo to purchase a 2021 Ford Bronco. Both Jesse and Luke were awesome to work with. The honesty and integrity the showed me was overwhelming in a time when most dealers will do anything to squeeze and extra buck from you. Jesse had everything ready to go when I arrived to take ownership, the whole process took less than 20 minutes. I will be buying from them absinthe in the future, 6 hour drive round trip included.
