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March 2024 by Mark Madison
WONT GO AGAIN, Brought my car to be inspected and was denied due too “ball joints” which aren’t bad at all, quoted me 1,000$ to fix an unneeded issue and costed me 30$ on the inspection that wasn’t valid … Brought the car to another shop in town and was passed immediately. Really felt like they were trying to get money out of me big mistake I won’t make again.
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December 2023 by Diane Smith
John and the crew at Monro are awesome. They have always been able to fit in our vehicles and get the job done quickly.
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December 2023 by Lee
Very nice. I was a walk in. They had my oil changed and topped off all my fluids, even checked the air in my tires. Polite , friendly and accommodating. I'll see you in 3000 miles. Thanks guys
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December 2023 by Justin Dasta
Amazing, my go to service when I can't do it myself. The girl who always runs the register, can't remember her name sorry! But she does tattoo's, she's always super nice and a joy!
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December 2023 by TheOrbon1977
Had my wife's van towed in with a bolt in her tire. Even though it's snow tire season and they were already booked for the next few days, they still managed to get us in and 2 new tires and back on the road the same day
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November 2023 by Always Victoria
Excellent work! Gladly answers questions. Reasonably priced. Open 7 days. Friendly people. Been going to Monro for 4 yrs. So glad I found them.
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October 2023 by John VanDee
Trusting place to go. Staff was great and got me fixed and back on the road. Manager was helpful and gave us options, to fix what we needed now to be safe. He also recommended things to get done to prepare for winter. Definitely coming back here. Place you can trust to fix it right and very honest people.
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October 2023 by Thomas Margrave
I needed a quick oil change so I’d have time to get to my grandson’s soccer game and I needed the exhaust checked. The service got done on time and done well.
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October 2023 by throwing3s
Really excellent communication and helpfulness and friendliness by the folks at the front desk. Repairs were done quickly, for a reasonable price, and with a useful printout of the new metrics. Thank you !
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October 2023 by Thomas Heotzler
The Sunday I packed up my family in my 2000 Chevy Silverado to drive to Kentucky (my Chevy traverse blew a power steering hose the day before and couldn't be fixed before we left), I was driving my family and truck loaded with luggage and the brake line blew out. At the same time, a radiator hose clamp busted and the truck hemorrhaged coolant. Was I about to cancel vacation and go back home? NEVER! Monroe Muffler was open that Sunday morning and we got right in. Daisy Bleck, the manager at the time, was so kind to my family and made sure everything possible was done to help us. With myself, my wife, and my 4 and 2 year old boys sitting in the lobby eating fruit snacks and praying that the truck could be fixed, Daisy made the calls, got the parts delivered in record time, the mechanics did a great job fixing my old boy and got us back on the road with no more than a 2 hour delay. They were an absolute godsend and an answer to prayer for us.Oh, and in case you were wondering, we made it to and from Kentucky with no issues!
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June 2023 by Samantha Travis
I love coming down here for small things. John is always helpful and accomodating. He teaches me new things about my vehicle everytime I'm in and treats me like the competent vehicle owner that I strive to be. He even went out of his way to give me a ride once when I needed to be somewhere before my vehicle was ready. They don't pressure me to have a service done, but instead provide me with the facts and even show me the damage to make an informed decision on my own time.
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June 2023 by vincent teeter
Staff is great. I had an oil change and imspect. Well priced. Waiting room is small but that normal for some places.
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May 2023 by Teresa U.
There are two reasons I went there. The first was the sign outside. Big letters... the price was under$40. I thought, that's not bad. Second, I was hoping they had walk- ins. I was pleasantly surprised they could get my oil change done as a walk-in. The only unpleasant surprise was the price. No where near the$40 the sign mentioned. I know I should've stopped to see if there was any fine print on the sign stating price subject to change. The receptionist was very nice and understanding. I did appreciate her help and quick service.
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May 2023 by Chava Bluh
I moved to Cortland two years ago in September, I previously lived in Ithaca and always took my car to triphammer.I can say without a doubt I (and you) are in good hands with the Cortland Monro team!John has always talked me through potential issues and explained in detail what’s being done. Always open and honest on cost as well as tries to find ways to save you or will advise something that’s not always needed. All the crew is always so accommodating and happy to help out anyway they can.I am happy to have such a reliable and caring crew looking after me and my vehicle.HIGHLY RECOMMEND!!!
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May 2023 by tyler hochadel
The staff here at Monro has helped me numerous times and has always been a great experience and they always find a way to get things done efficiently and effectively.They go out of their way to go above and beyond to service me and I will always recommend then to anyone
