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March 2023 by Jeremy Boylan
Leigha in the Cortland Main Street branch was extremely helpful in making changes to several accounts. Highly recommend working with her.
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December 2022 by Rita Omara
Very efficient getting customers in and out with the proficiency very friendly, and personable. Very happy with my experience with this branch office
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August 2022 by Marylou
After my mother's passing, I was left control of the accounts. I am out of state and while things were settled, I was treated with care and respect while I managed the accounts. There was never a headache in regards to dealing with NBT. Always polite and helpful, and NO HEADACHES!THANK YOU for your services.
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December 2021 by Robert Meehan
they helped me with my checking account when it got hacked once and no problems since and they give my support dog love also and some treats when she didn't feel well made me feel good
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June 2020 by Leslie K.
This bank is shady don't do business with them!!! I've had to report them to the better business bureau. I have a personal loan with them and when I tried to pay it off the stated it's my fault that the account information I gave them was incorrect when in fact it's their phone lines that skip while talking. They continue to charge me interest on my loan while they "looked into it". They also messed up my credit while they were supposedly looking at the issue. They did NOT call back when they stated they would which caused the payment to be "late" which accumulated more interest even though I tried to handle this situation long before payment was even due. They refuse to allow customers to speak to a manager and their customer service representatives shouts at you and will try to talk over you. I am warning everyone not to do business with this company.
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February 2017 by Riann Nova
Good bank.
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February 2017 by Kristen Lane
Best banking experience I've had!
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December 2015 by jonathan hatala
bank hours are incorrect. the lobby closes at 3pm regularly and 4pm on thursday and friday.
