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February 2024 by Carolyne Yonta
From shopping, measurements, ordering and install, the entire team at Osbornes was amazing! Kelly was very knowledgeable and helped us with our entire project (hardwoods, tile and carpet). Their install team did a great job.
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February 2024 by joy jiang
Great team and great customer service. We were completely satisfied with their work and would recommend them highly.
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July 2023 by Sara Moore
JACKIE was awesome. From my first phone call...to getting my carpets delivered. I will recommend Osbornes to everyone. Top notch!!!
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March 2023 by Mary Fisher
Great service count a perfect rug for a great price
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November 2022 by David Nolder
Very friendly and knowledgeable
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December 2021 by Bill Lanigan
Cooperative, professional buiness
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November 2021 by Jeff Crouse
Osborne has installed several carpets for me over the summer. I have been happy with every aspect for the projects. Great company.
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August 2021 by Linda Canina
They installed a marmoleum floor in my kitchen about 3 years ago, it scratched up immediately -- perhaps from laundry baskets? or? It looks like was cut with a knife but it wasn't. The seams in the floor are coming apart already. Not sure if it is because of the type of flooring or the installation or ? But regardless, it was very expensive and I am definitely not satisfied with the product or the service. After installation, I called them several times, they finally came over but no solution was offered. What a shame a beautiful kitchen and an ugly floor.
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November 2020 by Wilma McAlister
I went into store looking for the flooring. Kelly showed me the selections and left me to liesurly look. Absolutely no sales pressure. Darrin came and took all the measurements and I received an estimate - totally acceptable prices. The two gentlemen that did the installation were very professional and hard working. They completed an excellent installation in a short period of time.
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October 2020 by Steve Cinquanti
We are lucky to have a company like this in Cortland. They have a huge in-stock inventory, friendly knowledgeable staff and expert installation. The carpets are beautiful but the hardwood floor installation is absolutely magnificent! What a difference!
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August 2020 by Robin Infield Slocum
Custom job - fit perfectly! Was done promptly and Kelly was a delight to work with!
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July 2020 by Robyn Fisher
Bought carpet at Osbornes yesterday with my 86 year old Mom. These people, especially Kelly, were so friendly, kind and helpful. Price was reasonable and they couldn't have been nicer. Great Place to do business. THE BEST! ! ! ! ! !
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February 2020 by Carol Bushberg
I can't say enough good things about my experience at Osborne's. I bought all the carpeting and new maple flooring for my renovated home from Osborne's and it was a terrific experience. I had some very special instructions for the installers and the results were precisely what I wanted. In late 2019, five years after I purchased my flooring, I had reason to call Osbourne's and ask them to do a minor repair. They arrived promptly, performed the service, without any charge. They take great pride in their work and reputation. I highly recommend them.
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February 2020 by Donna Day
Excellent service and great products
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November 2019 by Nelson P
Very friendly and knowledgeable staff
