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December 2023 by Tamie Olmsted
I love this place! As a Wildlife rehabilitator operating NY Wildlife Rescue, I can attest that it truly does take a village, and Pet Supplies Plus understands this! On multiple occasions they have generously donated much needed pet food to NY Wildlife Rescue to assist the willdlife in our care, as well as regularly donating to our local Cortland Community SPCA. They carry more brands than I even knew existed and offer some specifically foods you can't find in other local establishments. They're always running great specials and I've found their regular prices to be fair and competitive.This store has just about anything you could need or need, from practical toys. collars and leashes to swanky rhinestone encrusted items for pets with champagne tastes!They offer full service grooming, mini spa treatments, nail trims and even have a great, 'Do it yourself' dog wash with everything you need to bath your pet, without soaking your bathroom!Of all their attributes though, I have to say I am most impressed by their staff. Everyone I've spoken to, is not only knowledgeable about the products they carry, but about animals in general. It's immediately evident they are genuine animal lovers.I went in one day with my lovable but misbehaved Black Lab Ranger, who was pulling me all over the store and stopped to get some training tips. Ten minutes and one 'Gentle Leader' leash later, that boy was calmly walking beside me like a gentleman!
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December 2023 by Ezequiel Manacorda
The grooming service is really bad. We went for a bath and a trim. Instead of a trim, they shaved my dog.
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December 2023 by Tamara Beardsley
We love this store! They have everything you could want for a pet. It is well organized, well-stocked, awesome and helpful employees that obviously love their job! Thanks for coming to Cortland!
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December 2023 by Tonya Smith
Liz is absolutely amazing and wonderful with my dogs. They always look forward to seeing her.
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October 2023 by Lisa Orens
We had our Cavalier King Charles Spaniel groomed here today. I was greeted by every staff member I saw and of course everyone said hello to Emma. The groomers took their time to make sure she was trimmed just the way we wanted. Their caring and calm demeanor put Emma at ease. She is 9 years old and this was a busy day for her. The standard cut for a CKCS leaves a lot of hair around their feet and their ears quite long. Emma has been in Southern California for 6 years so we wanted the hair trimmed away from her feet so she could navigate in the rain and snow and not pick up every leaf on the sidewalk. They trimmed her perfectly! We will definitely be back.The store itself is spacious clean and well organized. The shelves are well stocked and the selection is expansive. The staff really made me feel welcome. Thank you!
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October 2023 by Susan Green
I purchased a LOT of dog food Sunday-staff was so helpful and living all the big bags as I chose them and then loaded all in my car! Will definitely be going back as we don’t have a store close to us!
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October 2023 by Belinda Cinquanti
Dog bath, grooming and nails are great! The groomers are very helpful, patient and caring. The groomers always have a smile and make my pup very content. My pup loves going there. He gets so excited. The pricing is affordable.
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October 2023 by Lexi Tetreault
If I could do lower than 1 star I would because it doesn’t even deserve that. RUDE doesn’t even begin to start to describe the employees there I was working with a wonderful young lady as my partner and I were waiting to get fish after another customer who was still deciding but was there first in that time and while we were bagging our fish Tristan was the employees name was rude to his coworker excessively and to my partner and I because in the time we waited it was now time for them to close. On top of the rude behavior and the excessive attitude from him the employee smelled repulsive of body odor and was hard to be near. I have spent $100s of dollars here in the last month and refuse! To keep going there I’ll drive to PetSmart over this treatment. Management needs a huge revamp aswell as I’ve had issues with Isabella before this in the same week. The owners need to get on top of these situations. As for the young lady beth I believe. That poor girl deserves a raise. She was spoken too so badly by her coworker for being a polite worker and not telling us to hurry when we had been waiting.
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October 2023 by Beverly Gonsalves
Very helpful staff friendly and they have everything. Love to bring my dogs ? to pick out their toy's
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October 2023 by Jackie Stanton
Honestly love the selection at this store, and their rewards points system. It's still technically cheaper to get pet supplies at a big box store but this is just a nicer, cleaner, more specialized store to go to for pet needs.
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August 2023 by Steven DeGouff
Great service especially for the money!
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August 2023 by Aaliyah Camp
Charlotte in the grooming dept did a fantastic job on my Pom, Max. I’m always apprehensive going to a new groomer especially with how complex Poms can be to cut, but she took the time to make sure my guy was perfect. Thank you!!
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August 2023 by Gary Hull
The dog wash was disgusting. There was no shampoo in any of the 4 bottles and the tubs were full of hair. My pup came out covered in other dogs' hair. And, lastly, the place smelled like p**** Never again.
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July 2023 by Cathy Pace
Amazing staff, grooming is perfect and store is always stocked with all kind of items. Highly recommend!!!
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July 2023 by Dorothy Barrett Smith
Didnt know about extra charges and took longer than i was told. Then made a comment they would have to charge a handling charge, and that they weren't there to " babysit" my dog. Then wanted a tip! Yea right! My dogs fur is uneven
