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February 2024 by Daniel Fenner
I had an appointment for my state inspection, while waiting for my vehicle to be inspected,per the service department I was told one of my front tires would not pass ,I could have 1 or both front tires replaced,so I decided to have both front tires replaced,all together with the inspection and tires being replaced,I waited just a little over an hour, always good service ?
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January 2024 by Kaleb Adams
Dillon was amazing. He worked with me through text to get things ready for me because of my hectic schedule
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January 2024 by David Bohndorf
Great dealership! They did an excellent job repairing my diesel and it's hard to find a good diesel mechanic these days! They go above and beyond when it comes to customer service! thank you
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January 2024 by Christopher Barton
Very good enjoyed my experience very much very good people
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December 2023 by Elizabeth Pierce
Royal lost my business, say they have lot rentals in case of emergencies then I call on more than 1 occassion just for them to dog me. After I hit the deer last yr they cleaned my car after fixing it but decided to leave a cheese stick in the side door thinking they're "funny". Sorry i was working full time, just started a job 20+miles further than previous, wasn't expecting to hit a deer, and didnt get a chance to clean my car that week. On top of thinking i could rely on my dealership to help me just to be talked down to when asking if they had rentals. Young folk deserve better treatment on the phone and not to be looked at or talked down to as if they're in the wrong environment. Yall screwed me over not staying on top of my claim for the year and sure it can be said it was my fault but everyone's situation is different and I was treated disrespectfully.My mistake for relying on someone's judgement for dealerships b/c they wanted 100$ off the next payment.
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November 2023 by Todd Nichols
My gf and I shopped in Ithaca and Syracuse and ended up buying our car from Royal. The staff was friendly and our overall experience was mostly painless.
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November 2023 by Cheryl Weed
I had my car serviced in Oct I feel that I was paid attention to when I spoke I ask about tires ,yes we can get them I ask for them to be ordered. I was informed of a gasket that needed to be ordered; I would be called, When part ordered it wasn't said who it was for so when it came in it just sat there ! When I called about tires in Nov I was told I hadn't ordered any tires.....Took half an hour to get that straight! I got my oil changed, the gasket in, tires on, happy with that . Very unhappy with all the unnecessary nonsense in between. The young lady was extremely helpful in straightening out the situation.
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November 2023 by Richard Howell
I had a mysterious coolant leak - it took a day to diagnose and then a couple days to order the part. Dani was very transparent about the prices, prompt with the phone calls and updates. Overall a good experience and a successful repair. I would go back there again.
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September 2023 by Cassandra
Excellent service! Kind and respectful and always does a great job. My car was so clean and I sure was glad to get it back! Love my Buick!
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September 2023 by Daulton Sheldon
Got me in last minute within hours of appointment and we’re very clear of what was done. Told me costs upfront and were very pleasant to work with.
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September 2023 by Traci M.
In June I was told I would need brake soon, so I attempted to schedule a brake service with my inspection. I was called and told they already did that in June (paperwork said otherwise). I dropped off my car, told them the story, and was told "okay". Upon pickup, 7 hours later for just an inspection, I was once again told I needed brakes. I find it mind boggling because I tried to get them replaced and was essentially told no. On top of that, the biggest safety issue is that they failed to close the hood of my car. Had I not gotten the notification I would have gotten on 81 with an unlatched hood. If I could do 0 stars I would simply for safety.
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September 2023 by Mgriggs77
Test drive Pacifica looked it over good had no damage to the paint. Came in a few days later signed all the pappers and went to take it home looked it over again the whole drivers side had been keyed. They said they would take care of it and wanted us to bring it back. They bugged it and refused to fix. The manager said it was there the whole time and they knew about it but diddnt mention it to us. But it wasnt there and the car salesman said it wasn’t there either. the manager said we could return it. That was the only option other then bugging which diddnt work. We sold our other vechicle so we kept it and are going to get it fixed out of our pocket and take the loss. I would not recommend shopping here. Classic used car dealership tactics with shady management.
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July 2023 by Peter Alexander
Being a person who works in the industry of Customer Care, I am observant of how other organizations and industries perform. While waiting for my car to be repaired (which I feel was very overpriced) I heard the conversations of the staff speaking of customers and other staff members. I just wonder what kind of conversations were had about me?Rich, the parts manager is very condescending. When I spoke to my wife of my experience with Rich, she said that she experienced the same thing with him.I reached out to Chevrolet/GM headquarters about my exhaust issue (the part was discontinued after 7 years. Really?) no one had a viable solution to repairing or replacing the exhaust until I was about to leave Royal after a battery replacement. Then it was brought out that I could order after-market parts to have put on the vehicle.I made it quite clear to Brian at Royal as well as Megan at GM headquarters that I will no longer be a Chevy/GM owner. I will trade in my vehicle for a Toyota or Honda. Not just because of the poor quality of the new Chevy vehicles, but the poor customer service that I received and observed at Royal.This is not your grandfather's Chevrolet ... unfortunately.
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July 2023 by D L
Best experience buying a car I’ve had with any dealer. Mike Flacco is a great guy. Thanks Mike!
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July 2023 by Michael G.
Test drive a van looked it over everything was in good condition. We went back to purchase the van and after the papers were signed we went to take it home and noticed a huge gouge down the entire drivers side. We brought it up to the salesman and they said they would take care of it bring it in Monday because it was late Friday. We brought it on Monday sat for 40 minutes no one looked at the van and someone came back and said they couldn't find the manager. Salesman told us it wasn't there when we test drove it. They would get back to us. Manager cole told us it was there the whole time and we can just return it and they would make it look better and resell it. I'd stay away from this location
