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February 2023 by Lyndsie Collis
I went in for an oil change and mentioned that a few days prior an engine light had started coming on intermittently (it would come on infrequently but not every time I started the car, and would sometimes come on but turn off while I was driving). The mechanic checked the light and it appeared to be an error in the sensor, not in the engine, so he reset it. I got my oil changed and my tires rotated, and when I went to drive away I noticed my braking was very erratic and my ABS was engaging. It was dangerous to drive the car and I was still in the parking lot, so I went back to the service counter and explained the situation. The service manager tried to accuse me of "not taking care of the engine light" (which I did take care of-- it had just started coming on right before my oil change, and I asked to have the mechanic check it, which he did and deemed to just need a sensor reset). I very calmly explained that this malfunction had nothing to do with the engine light that had been coming on-- this was a new issue and had something to do with my brakes. Furthermore, there was a new warning light that appeared with the breaking issue, and it was different from the light that had been coming on previously. The service manager still didn't believe me, so I got in my car and showed him how my breaks were no longer working. They took my car back into the shop, and they told me that apparently the mechanics had damaged something in my breaks when they rotated the tires. Didn't apologize, just had me wait another hour while they fixed it and charged me a few hundred dollars for the repair. I'll never go back to this shop.
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February 2023 by O A
Was recently there for an inspection, in and out. Always a positive experience when dealing with them, staff is always friendly.
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January 2023 by Jay Davis
It makes me sad when a business chooses to not help the customer. It shows its ugly head more and more in garages that care more about worming a charge to the customer for doing absolutely nothing. Even the person helping me said what they did was "morally wrong". To be charged a 1/2 hrs. Labor for driving my vehicle in the garage, not lifting the truck, driving it back out in the parking lot and saying they did $70 + tax worth of work is just plain wrong. I paid there hostage fee to get my truck back and will NEVER go back. In my eyes I hope this place goes out of business. They have zero business ethics, and only cares about the bottom line. Shame on a business who's saying is " no hassle??? No razzle dazzle???"
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January 2023 by Thomas Chimera
Friendly and caring staff. Took care of all my services and needs.
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January 2023 by Randy Foster
Terrible experience starting from purchasing the truck to the 4 issues in 6 months. Still have transmission issue that they can't find. Definitely won't be going back!
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July 2022 by Dean O
Great body shop! Friendly staff, always a busy place. Atanda behind their work
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May 2022 by Matt B
Long story short, went to get an inspection and oil change and their mechanics told me that I needed a new radiator and one of my brake calipers was seized up. I called their bluff and said no on replacing them as I am pretty sure they were just trying to get as much money from their customers as they can. Fast forward to today, almost 3 years later and 40k more miles and my radiator and brake caliper are still fine. In fact I've gone to multiple mechanics since then and questioned if those items were okay and they have all said they are fine. Also when I posted my review on the "royal auto group" page this dealer actually called me and tried to argue with me on my review. Instead of apologizing and trying to make things right they'd rather argue with their customers that call them out on their lies.
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May 2022 by Mary Baker
Needed warranty work done on my truck. Got right in on time and only took about an hour.
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March 2022 by Robert Green
Completed repairs that I request along with advising me of transmission leak and being able to also take care of it.Provided a complete detailed estimateAnd all the repairs were completed when promised.
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February 2022 by Sherri Walrad
Ryan was trying to sell us a really nice truck, however the price kept going UP !! The first time was after the test drive and we told him we liked it, it went up by $3000. And then when we insisted on using our own bank the price went up ANOTHER $4000. !!! SOOOO we drove up to Tully and bought the same truck another year Newer and more extras for the original price that we were told!!!! Ryan is a VERY poor salesman.
