-
February 2024 by C B
They verified I was there for oil change tire rotation and then charged me $5 and said I requested a multiple point inspection.
-
February 2024 by Jessica Schifilliti
Honest and knowledgeable staff across all department
-
February 2024 by Thomas Margrave
Bill O’Gorman has been terrific! The Royal Subaru service team took care of my 2015 Forester (thanks, Derek) well.
-
January 2024 by Toni Ward
The car only had 18,000 miles for over one month I was lied to. About what was wrong with the engine. No rental car, your consumer line was terrible his name was Evan he hung up on me never heard from him again. This was my third car from Nissan, never will I own one again. I went two and half months it was crazy. The only good thing was ONE staff member from Royal her name was Stacy she was just wonderful. What makes it worst was the day I got my car back. I read articles that Nissan knew there was something wrong with this 3 cylinder motor in the rogue. I had to answer that work was done the first time, because there is no question that says too soon to know.
-
January 2024 by Tyler Peterson
Stacy is amazing!
-
January 2024 by sandra pride
Friendly staff, short waiting time and overall great customer service!
-
December 2023 by Laurie Lang
I went in with bad battery needed to be replaced they were very busy but fond a way to fit it in take me home and picked me up when finished. They went over and above for me. Thank you do much I will never make my emergency yours again. Subaru are great so are the men and women that work there.
-
December 2023 by Sandra Standish
My sister referred me to Mike Howell. He was excellent to deal with. Very professional, and informative. I now am driving a Nissan Rogue!Thanks Mike.
-
November 2023 by Katie Compagni
Very responsive to inquiry about new vehicle. Mike was helpful with providing various options! He was able to get me into a new vehicle significantly faster than expected!
-
November 2023 by Lisa Alexander
Since I was planning on traveling the next day, they got me in immediately. Tried to get the replacement for my flat tire to match the others, but couldn't. Got the other 3 tires in a couple of hours and stayed a bit late so I could get there to pick up my car. Also gave me a loaner to use for the day while they had my car so I could go home and continue packing. I am so grateful.
-
November 2023 by Vincent Ballistrea
Came in for an oil change. I was then given a comprehensive review on my car and what potential needs I have coming up. Great job. I felt valued.
-
October 2023 by Beth Grella
Friendly, professional, and honest. We’ve thought about buying another type of car, but we love the service department so much, we will likely stick with Subaru’s.
-
September 2023 by Jennifer Lynch
The ladies at the desk are ALWAYS so kind and very compassionate when I hear them talking to ALL CUSTOMERS!! Royal is ? lucky to have them.
-
September 2023 by Traci M
In June I was told I would need brake soon, so I attempted to schedule a brake service with my inspection. I was called and told they already did that in June (paperwork said otherwise). I dropped off my car, told them the story, and was told “okay”. Upon pickup, 7 hours later for just an inspection, I was once again told I needed brakes. I find it mind boggling because I tried to get them replaced and was essentially told no. On top of that, the biggest safety issue is that they failed to close the hood of my car. Had I not gotten the notification I would have gotten on 81 with an unlatched hood. If I could do 0 stars I would simply for safety.
-
September 2023 by Shannon Vargas
They ladies I delt with were amazing! Great customer service and wonderful attitudes. They were extremely warm and welcoming as well as accommodating and professional.
