-
March 2024 by Darleane Stevens
I need to talk to a PERSON, not a machine, how do I do that?message says pkg was attempted delivery 3/20/2024@ 4:10Pm, there was no attempt I am home, no tracks from vehicle or foot prints in fresh snow and no activity on cameras
-
February 2024 by Cathy Heller
I went to the UPS store on Franklin St. in Cortland. The service is amazing, best I have ever had at a UPS store. It was an Amazon return and I didn't even need to have it in a box just showed my QR code. The gentleman printed the return receipt and I walked out the door. I wish everything in life was that easy.
-
January 2024 by Rita Omara
Didn't get package that was said to have been delivered. When I called center was told that NOTHING could be done about it..It happens every time the delivery is done by them
-
December 2023 by Sarah
They can do drop offs with a QR code. She was awesome and very fast.
-
October 2023 by Lewis Rosengarten
UPS review for Cortland, NY: Went to Advance Auto, 1 Pomeroy, to drop off a medium sized package. They were late in opening at 7:30am, and refused the package because it was too large. UPS has to do better than this in Cortland.
-
July 2023 by Marta Crouch
This site accepted amazon returns, however note that items should be in a box or shipping envelope. The agent was willing to print all of the return labels, a great blessing to us as we were returning a lot of duplicate baby gifts for a new mom.
-
July 2023 by mary kressler
You can not print labels or buy packages like it says at this location and there is no kiosk update your web site so people don't waste their time driving here for nothing
-
June 2023 by Alan Berkeley
They are open and accepted my Amazon return package. It looks a little sketchy but they're in there.
-
August 2022 by Scott Call
Package never received, tracking says it was delivered.
-
March 2022 by Meghan Slack
Typically great service but now they’re closed to customer service. You can drop packages in a drop box otherwise you have to go to builders best to ship which has completely different hours than the 4-6pm customer service hours we are used to.
-
February 2022 by R Pendragon
Says on their site you can drop off package there when you get there they tell you you gotta go somewhere else
-
January 2022 by Eric Penniman
They’ve closed this location. It is only for UPS trucks now. You can not ship packages or drop off Amazon returns any longer. I was told by a driver that there will never be a customer service desk again here. A great way to lose business.
-
November 2021 by Anna Mae Remaneses
Bad costumer service. They look like they don’t want to work there (first time I went). Second time yesterday, they want us to put our packages outside the door cause they don’t want anybody entering the building! How crazy is that? What if it rains? Good thing I taped my label well! Poor service!
-
October 2021 by Sarah S
Always friendly and helpful. They really need longer hours here. The line is always out the door :(Please like review if you agree! Thank you
-
September 2021 by Patricia Stewart
I have been to the one in Cortland, NY on Franklin Street numerous times. The woman who almost always works at that time is outstanding. She has always been very friendly, fast and efficient. She deserves recognition for excellent job performance.
