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December 2024 by Pavl Has
This place has one of the most incompetent, rude and aggressive managers I have ever seen. Teach this woman the rules of communication with customers, the basic communication skills she still hasn't learned, and finally explain to the person that screaming at customers is not a good idea.
The website for this wonderful place says that on Tuesday from 6pm for any two hours the cost is $19 including shoes, but there must be two people on the lane. Inside the place it says the same thing on their menu, banners and all the boards.
She tried to charge me $19 per person (that is $38 for two people) and told me it was her so-so rules and that's the way it would be. When I asked where I could read or see that, to which she said nowhere, that's just what she said.
So can we keep all price lists in all places in the mind of incompetent staff?
And the best part is that I have been to this location many times before where I was charged $19 as it should be. Why is your manager scamming people? If you write one thing, be so kind as to do so. No manager has the right to change the rules just because she felt like it. It's a huge tragedy for your cool staff to work under a manager like this.
Won't be coming back here again, let your manager play herself as much as she wants.
Good luck choosing an adequate management staff.
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December 2024 by sarah h
If I could give them negative stars I would. Staff is rude and disrespectful. They discriminate and don’t accommodate people with disabilities. Worst bowling alley ever. Wouldn’t support this business especially if you’re an adult with any kind of mobility or neurological issues.
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December 2024 by Steve Brewer
Went there for a birthday party. Did not bowl .
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December 2024 by Kisha Perez
Manager was very rude and unprofessional during children’s birthday party. Go literally anywhere but here.
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August 2024 by Maya C
Amazing bowling alley! Many reviews say “run down” or “old school” but that is kind of the vibe of the place! It could use some updates but it’s a great bowling alley! Almost always busy so keep in mind! There is a good food area and a bar! The staff are so kind! Please wear socks because you do need to rent bowling shoes! It is super clean including the bathroom. Compared to some other bowling alleys the prices here are VERY reasonable! Plenty of free parking in the front and they have a huge great space for birthday parties! Highly recommended for any ages, I love this bowling alley! 🎳🎳 Specifically Deb was the sweetest and I love her!
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June 2024 by Zippy SevenFiftySeven
Rented 4 lanes for kids party on a Sunday. Had the entire side! Staff was great, kids had a ball (pun intended) Classic bowling alley. Kids lanes have bumpers and aiming sleds if desired
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June 2024 by Michael Donato
The staff are great and friendly, the reason for not putting 5 stars is because of the pro shop and if I was able to write a review for that it would be 0 stars, he’s never there during his hours he has on his shop door and when he’s actually present he’s busy bowling and doesn’t want to be bothered completely unprofessional and also has many days he doesn’t show up. I’ve tried 5 times in the last month to try and get my ball drilled there but he’s never present and unprofessional in doing so. As stated the rest of the place is awesome nice and friendly just the shop is the only issue
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June 2024 by Kayla Spring
Fun and relaxing
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April 2024 by Berner Giron
Great place first time owner is very friendly great people
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March 2024 by Scott Many
Lots of fun.Very helpful for the casual bowlers.
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March 2024 by K D
Started coming here with family in November 2023 on weekend mornings.This review is for weekend mornings only since that is the only time I practice.It was frustrating for me at first when I would just show up at a bowling alley like the old days and be turned away because there was league at that time and I was asked to come back later until someone explained to me that bowling alley’s have been suffering from a decline in business for a good part of 20+ years and a lot of Places closed. Those closing created consolidations in leagues and those leagues are the bread and butter to the bowling alley’s so If I wanted to bowl and not be in a league I had to call and find out when there was open bowling.I noticed in another review that there was a complaint about the place being dirty, not modern,rude workers and having to leave only one shoe,closed for open bowling and with those complaints this is why I give them 5 stars .Saturday and Sunday mornings the lanes fill up quickly with league so call ahead. There has also been times I showed up with family to be turned away because of a Tournament. One thing that Cortland could improve on is updating their website to notify customers of tournaments or special functions.Cortland does have a policy of leaving one shoe and this is and old school bowling alley and the reasoning is you probably will realize you have bowling shoes on if you see a sneaker on the floor when you leave. This prevents you from leaving the alley with bowling shoes on and destroying the soles by walking on concrete/blacktop.Cortland is NOT modern by any means (Still stuck in the 1980’s) but the lanes are VERY WELL MAINTAINED! For people who are serious bowlers this is a good place .The ground are not dirty, I have found them to be maintained and the morning workers from the front desk to the food court have always been nice to me and my family.They oil their lanes and maintain the equipment, I have yet to see a ball chipped up due to poor maintenance although I did have a ball burnt up by a ball return and Cortland did the right thing.When league is in play there are limited lanes to bowl on especially for little kids who need bumpers.Overall this is a great place to bowl but it’s all about timing (when there is no league or tournament). This place is not Bougie!! If that’s what you are looking for this place is NOT for you!!
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February 2024 by Tara Kosloski
Thanks so much to the staff at Cortlandt Lanes for being so accomodating and helpful for my son's birthday. It's hard to organize 20 4 & 5 year olds for bowling, and they did great! Thank you!
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February 2024 by Robyn Espinosa
Older bowling alley needs updating but overall it's staff is friendly and food is good and it's clean.
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February 2024 by albert ramos
Nice place, only thing is it takes a long time for a drink. There was only one bartender for a packed Saturday night. I felt bad for the only bartender.
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January 2024 by Jack Dwyer
Great people, Even will let you go back and see the pin shifter
