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May 2023 by Riley Harrington
This was by far one of the most bizarre and uncomfortable customer service experiences I've ever had. The tax prepper there Fred Paladino had a seemingly unprovoked irate outburst 10 minutes into discussing my taxes. I keep replaying the situation in my head to see if there was anything I could have done to offend him but it was the most regular business like conversion I could imagine. He randomly snapped and stormed off into the back of the storefront, loudly exlaming "That's two this week!". I would assume that means I'm not the first person he exploded at. I can still hardly believe it. I would avoid dealing with this man at all costs, he seems unstable.I reported the issue and H&R Block got me an online CPA through their chat app. It wasn't my first choice since I started a business the previous year and wanted to make sure I hadn't made any mistakes in filing but it worked out fine. In the future I will not risk going with an in person CPA..I truly believe that this man just wanted to avoid anything more complex than a W2 filing. There was literally no conversation other than me answering his questions one after another that led up to his fit of rage. It was very strange and uncomfortable.
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April 2023 by Mark G.
I have been with HR Block for over 40 years without incident. I think that says a lot. I will continue to use them till I have a reason to not use them.
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December 2022 by Erica Bliven
The Officer Manager Jessica always goes above & beyond to help me overcome any obstacles I encountered in any phases of my tax preparation. Even on the off-season she quickly responds to my questions & concerns & makes me feel supported. I have been a loyal customer for years & will continue to do so. I highly recommend her to all my friends & family & she is always my go-to Tax preparer!
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April 2022 by nik nots
Frederick was extremely knowledgeable and helpful, and got me a great return!
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March 2022 by Kimberly Glasheen
It's always a pleasant experience with Jessica at H&R Block
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March 2022 by Auto Road90
I generally enjoy the approach they take on constructing a simple and easy experience. The process isn't time consuming and the atmosphere is comfortable. I've been using H&R Block since 2011; it's no surprise that I remain a loyal customer going forward.
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March 2022 by Johnny Guzman
Fred is amazing and an amazing H&R Block associate. We've had Fred with us for 9 years and hopefully longer. Thank you Fred.
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March 2022 by Britta D
I love how easily I can upload my documents and just have my taxes done.
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February 2022 by Jason Finch
True professionalism extremely excellent customer service skills you do everything you possibly can to get the most refund for an individual such as myself and also in addition very polite respectful I give it five stars
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January 2022 by rick
I've used Nancy for many years and have an extreme comfort level with her she's always answered my questions and provided excellent customer support
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April 2021 by Chris Lang
It was fun and enjoyable
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March 2021 by Patrick ashley
Nancy is a very good at what she does I highly recommend her..thanks Nancy it was a pleasure.
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March 2021 by Natalie Lyons
I’ve been doing taxes with h r block for yearssss. Last year I dealt with a progressional named Fred from the coxsackie branch and between the way me spoke to me in front of customers and other employees this year and couldn’t own up to his own mistakes really upsets me and makes me not want to do business there again.
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March 2021 by susan pacuk
FRED IS GREAT.
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March 2021 by Robert Heddy
They are local, friendly,& very efficient
