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November 2023 by Wendy Pool
I recently had the pleasure of working with Bob and his team, and I must say, I am extremely satisfied with the service I received. As a woman, it can sometimes be challenging to find professionals who treat you with respect and take the time to explain things thoroughly. However, Bob went above and beyond to ensure that I fully understood the complexities of the work he did, without ever belittling or talking down to me.What impressed me the most about Bob was his unwavering commitment to providing exceptional service. He didn't just fix the immediate issue; he took the time to investigate and research how to address the root cause of my mechanical problem. His dedication and willingness to go the extra mile truly set him apart.Not only did Bob display professionalism throughout our interactions, but he also demonstrated integrity in his work. I felt confident that he was always acting in my best interest and providing honest recommendations. This level of trust is invaluable when dealing with mechanical issues.Furthermore, I appreciate that Bob and his team strive to give value for the money I have paid. They understand the importance of delivering high-quality service at a fair price, and I can confidently say that I received excellent value for my investment.Lastly, I would like to mention the woman at the front office. She was friendly and helpful, making the entire experience even more pleasant. Her positive attitude and willingness to assist further contributed to the overall satisfaction I felt with this company.In conclusion, I highly recommend Bob and his team for their professionalism, integrity, commitment to service, and dedication to providing value for the money. As a woman, it is refreshing to find a service provider who treats me with respect and delivers exceptional results.
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June 2023 by Michelle Kraft
I was traveling from PA to Utica, NY and my alternator went. I was towed to Keenes.I had to wait 3 hours for my ride and the staff was amazing!!! Offered me food and beverages. NICEST group of people I ever met. Great place!!!
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April 2023 by Jeffery Arnold
Bobby Susan Tonya and John are wonderful and great people who care about their business and their people they are the best thank you all for what you do
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January 2023 by Nancy Beach
Customer service is outstanding. Repairs & services are thorough with suggestions for future needs.. Prices reasonable. Explanations of work recommended with estimates provided and expedited in a timely manor. Highly recommend this auto service. Besides the fact they are AAA approved. Keene automotive genuinely cares about their customers!
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December 2022 by Daph Tahquette
Tonya is knowledgeable and very nice. Bob Keene is very customer oriented and makes sure your vehicle is taken care of.
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October 2022 by larry B
I am beyond happy with the owner Bob Keene. He diagnosed and fixed a power issue with my truck that even the dealer couldn't figure out. He's very polite and knowledgeable. I highly recommend Keene Automotive of Dansville Ny. Simply amazing....
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September 2022 by Eric Shadd
Keene Automative is fantastic! En route from Virginia to Rochester, our transmission gave out near Dansville. Bob and his team were professional, super competent, and had our car back on the road in short order once a replacement part arrived. Communication was excellent too. If I lived closer, I would be sure to use them again and again. Highly recommended!Services: Wheel alignment
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August 2022 by Geoff Johnson
Bob and his team (tonya and john)are one of the best i have ever seen there all careing and treat there customer's with compassion and respect ive been going there now for several months my girlfriend and her mom took me there with my 2002 jeep liberty and im no mechanic but the hole teem walks me through everything so i understand i want to thank you all so much you all are truly the best business on earth
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July 2022 by L
Incredible service. No nonsense. Car was stranded and Keene Auto helped sort everything out, I truly could not expect this level of service anywhere. Front desk manager was so helpful as was the lead mechanic. Cannot thank them enough!! If you're in the area go to Keene, best car service experience I've had hands down.
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July 2022 by lee c
Worst place ever to take your vehicle for anything. I took my vehicle there for a fuel pump, not only did the fuel pump not last the summer, but my vehicle came back without the gas gauge working, he wouldn't fix it and when I tried to call him numerous times on his cell; he never returned my call. I had to have my fuel pump replaced at another shop. At the same time, I took another vehicle there to be checked over; no work. He tried to charge me $400.00 for no work. It shouldn't have been much more than an inspection. Poor service, price gouging and poor mechanics! Customers Beware..Less than one star!And yes I am reviewing on the correct shop.
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July 2022 by Jon Harvey
Bob and John are great mechanics !I highly recommend them.
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July 2022 by 최웅식
I had my car broken on the highway for Niagara Falls with my family. I was terrified by the engine failure (I've never experienced it before), so I had to call my insurance company and ask them to tow it to the nearest repair shop. Fortunately, I met Bob Keene, the owner of the shop. He was more than kind and professional. There was no cab and a rental car shop in the town, so he arranged them all for us. We were so touched by his hospitality. As a result, we believed to have a good experience meeting a good human, even though we were out of luck.Service: Exhaust
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June 2022 by Kamaljit Singh Virdi
Bob and his team are just awesome, we accidentally put diesel in petrol car. He helped us out fixing the car like god send him to help us.He’s a gem of a person!
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January 2022 by Debbie Doyle
Bob is great. Fast and friendly service! Would recommend to everyone
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November 2021 by Anthony Willis
Love this place! The custom service is excellent and the prices appear to be fair. At least I don't feel like I'm being ripped off. Honest mechanics are sometimes hard to find but I'm glad I've found them.
