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May 2024 by Tyler Swisher
Deliveries come, whether you want them or not. Our account has been set up in a way that we call to have our fuel delivered, we had an unexpected delivery this winter and as a result have been stuck footing the bill for a mistake we didn’t make. Had we been made aware of our outstanding balance three months ago when the delivery was made a better solution to our problem could’ve been found though now we’re being threatened with collections. At least they reversed the finance charges from the past due bill we weren’t made aware we had.
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June 2023 by hillcrest hay farms
not the best prices and delivery is very slow
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March 2023 by Megan Ebersole
ran out of oil and they delivered 2 hours later!! prices are the best out there !
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January 2023 by Darrell Sigas
They have been one of the easiest and best companies to work with.
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December 2022 by Taylor Moran
Super friendly staff, efficient & the best priced in the area & surrounding! They don’t have hidden or extra fees, no hazmat fees, no delivery fees & no tank rental fees either. 10/10 recommend ??
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September 2022 by Patti Mae Fitzgerald
Unreliable, unprofessional, over priced, nasty.
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March 2022 by Kyle Mehlenbacher
Great customer service
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February 2022 by Graham Marks
I just opened an account recently and I love dealing with this company! Everyone is both professional and friendly. Good pricing and what has impressed me the most is their emphasis on safety. They tested our whole pre-existing line from another dealer, discovered a slight leakage, and would not leave until it was located and resolved. I highly recommend Valley Propane!
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March 2021 by The big gaming guy
Receptionists was really rude. Fax machine now working to receive my information so my kids and I are screwed to freeze apparently
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March 2021 by Phil Grant
I just signed up with them. Tank was installed and filled as promised. Seems great so far. I pre-bought 400 gallons (At a special rate of $1.59 a gallon). Saving bundles versus Superior Plus. They say their rates stay below the western New York average (easily found online). Superior was $1.30 over that — ripping me off.
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March 2021 by Maggie Dailey
I am a new client as of today and quite happy with the service . I was the last delivery/tank inspection of a very long day for this delivery driver. With that said, He was very kind, professional and helpful while Patiently answering all of my questions.
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February 2021 by Brian Matthew Brundage
Friendly staff , excellent service. I like the idea of supporting a local business. Thank you, Valley
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December 2020 by Terri Bower
Terrible service. Let us run out of fuel on December 23rd! Gifted us with a few gallons on Christmas Eve with promise to return on December 26th. The driver happened to drive by on December 26th and was not even going to stop! He decided the town road (which he was driving) was too slippery. He said maybe he would return later. He didn’t and we ran out of fuel again! Called and dispatch contacted the driver who said he could not deliver. I ended up speaking with the owner who said they trust their drivers. I offered to send a text with video of the road and he was not interested. He did not care in the least my whole family was freezing and it was their fault! Very bad customer service!
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December 2019 by Tim c
Valley Fuel saved me hundreds of dollars on propane. I was paying double with another provider. The drivers always courtesy and will to discuss options. My fuel tank got stuck and I ran out of fuel. I called the owners and left a vm, literally telling them charge what you want but i need heat for my one year old. within 2 hours a driver arrived, Charged me normal rate and $50 off route delivery. I called owner thank him very much. They do care about their customers. Thank you again. I always tell my neighbors and friends to join your services. Only concern I have is the new company from Canada buying them out, I just hope they keep the family atmosphere.
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December 2019 by John Mattei
A very thorough set up very courteous and unrushed. Double-checking all of my gas lines outside the house as well as inside the house. They also ran a gas line to my generator and stayed until this new unit was up and running. Great job!
