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May 2024 by Dave Muller
Very unresponsive company, they take down all your information and never return your calls. I contacted American Door for a quote to repair our loading dock levelers 3 times and were promised someone would call me back. Yesterday I spoke with someone and they promised a technician would come out today. No show! Very unreliable company.
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January 2024 by Greg Nicholas
They should change there name to the New York door. Because they will not ship their products out of New York state. They said the reasoning was shipping is too high. So dumb they dont realize that the customer pays shipping. They just lost a national account with Fedex.
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November 2023 by Max Greenbaum
As a first-time reviewer, I feel compelled to share my horrible experience with American Door.Terrible Customer Service, worst experience. Prior to giving a deposit to American Door, they were very responsive and accessible from the Owners Marc and Darin all the way down to the receptionist. Unfortunately after the deposit was given things went south!After 3 quotes were sent and accepted, American Door came to do a "final" walkthrough and take measurements TWICE. The job was scheduled to begin on a Thursday, at 11am after no one had shown up I called to find out when I should expect the work to begin, I was told tomorrow, then Friday I was told next week Thursday. Next week Thursday comes around and its like groundhog day. I was fed lies and promised that the job was now scheduled for the following week Wednesday. Sure enough, the following week I am given the same runaround.I pleaded and begged to speak to one of the owners, but somehow they were always out of the office when I called every hour or two starting at 9am Monday through Friday over 2 weeks!Finally late in the day on a Friday after I refused to "wait for a call back" I spoke to Chris who out of the blue told me that the quote was "short about 10 thousand dollars!". I couldn't believe what I was hearing, Again, I begged to speak to one of the owners who went through the quote with me in detail and after ANOTHER 2 weeks I could not get an answer.I sent a final email explaining that I will be taking legal action and ironically this is when one of the owners happened to be back in the office. He called me and said he would return my deposit claiming they made a mistake but did not apologize. It felt like the twilight zone.STAY AWAY. I was lucky to actually receive my deposit of $8k plus but wonder who wasn't as lucky.**Update, I am now working with another gate company who came in at a comparable price and have already begun fabricating with a start date in 6 days!
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September 2023 by Shaun Mirza
This review has nothing to do with the company but it does have to do with the incompetent and reckless employees. The employees that this company have on the road has no regard for the safety of the people around them. I was almost ran off the highway by one of their driver/installer. Idiot didn't have the decency to pull over but instead tried to speed off. The only response I got was him saying call the company then. A call to the company was placed and still waiting on a response regarding this. Clearly this is probably a norm from their employees. I am sure if they are willing to employ people like this their service can't be much better. I'm also pretty sure that they will respond with this is a fake post but I assure you this is as real as it can get.
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September 2021 by Jared Schaffer
Had an overhead door stuck open at the end of a work day. Called American Door, they sent out a crew for emergency work and had it fixed in no time at all. If your business uses any motorized doors or gates, you definitely want these guys in your corner. 5/5
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July 2021 by Rueben Mizrahi
They told me they would come to check my gate the next day I waited over a week called them multiple times and somebody told me they would look into the situation and nobody called me back and nobody ever showed up the least they could’ve done was call me back I feel disrespected as a Costomer
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March 2021 by lp kp
I had a large overhead door (22' tall) installed by Darren at American Door and could not be more satisfied. It was a large job and needed a crane and bucket truck. They installed it quickly and were very efficient. I will defiantly use them again.
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March 2021 by Robert Trites
So a few nights ago one of our trailers hit our mechanical gate disabling it and basically shutting down our facility!American door was there within an hour and had us up and running! The next day they fabricated a new gate and was as good as new.Very professional group of guys and back office staff!Thanks American Door
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February 2021 by David Hsiao
Had issues with a rolling door, called the company and was able to speak to the owner right away. He had a crew on site the next day, identified the problem and replaced the slats. Problems solved within 12 hours! Owner called after job was done to follow up as well! Will recommend American Door to anyone! Very easy to work with! Great local company right here in Suffolk, great people!.
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December 2020 by Mona A.
I give them 1 star because I can't give them any less. Do yourself a favor and use another company. There service is beyond terrible. How many times do you call for an estimate, how many times do you call for service, how many times are you told today, tomorrow, next week, next year before you get fed up. Someone will call you back, yah right not if your life dependent on it. Terrible service, what it basically comes down to is they can only handle one job at a time and that's fine just don't tell customers someone will call you back and your waiting and no one calls. I had over 5 different jobs for them new installs that I referred to someone. Never again will I use them.
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August 2020 by Amanda Telin
One morning my garage door was having a problem opening. I called them right after that happened and later that day they sent out a truck and fixed my door. I was so happy with the results and how fast they assisted me. Great Customer service.
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August 2020 by Jonathan Guo
On a scale of 1 to 10, and 10 being the worst, this place is a 15. I would recommend staying as far away as possible. Their workmanship and installation techniques are amateur at best, and more importantly, dangerous. Their installations are so bad that my garage door blew off the wall and crushed a car. Just lucky that nobody was injured or killed. The workmanship was so bad, that I don't think they should even be allowed to install doors. Sad. Their response was that they didn't put up the door. Unbelievable. Won't even admit to their substandard workmanship.
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August 2020 by Exceed Office
This company is horrible with COVID-19 my car was stuck in the garageand they said they would come out to take a look at the door but they need a credit card upfront. When they arrived, they sprayed the motor with electrical spray and the door worked never gave me an invoice and charged the card 543.13 when I called and complained they issue 108.63 credit and the rest was the charge that they said they are entitled because of COVID-19 and they have reduce workforce so pretty much they took advantage of COVID-19 and charged me for a service call no parts nothing $434.50 I cannot believe this company taking advantage of the situation no invoice nothing just charge the credit card if that is not price gauging i do not know what is. When I called and complained they just issued a credit of whatever they wanted and again made their own pricing again no invoice nothing. How do you come to this amount for spraying electrical spray on the motor on the work order there is nopricing either just wrote we have credit card # They used COVID-19 as an excuse I guess my next step is better business bureau complaint dept beware when you give your credit card to this company
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August 2020 by Scott Tealy
I have a warehouse,and my door was hit by a truck. American Door came and replaced a galvanized slat curtain the next day.I was back in business fast. Thanks to American Door.
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March 2020 by Jonathan G.
On a scale of 1 to 10, and 10 being the worst, this place is a 15. I would recommend staying as far away as possible. Their workmanship and installation techniques are amateur at best, and more importantly, dangerous. Their installations are so bad that my garage door blew off the wall and crushed a car. Just lucky that nobody was injured or killed. The workmanship was so bad, that I don't think they should even be allowed to install doors.
