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August 2023 by Christina Wilson
Went looking for something they didn't have, if no fault of their own, I didn't know they didn't carry that brand, but I felt slighted, as he told me it didn't exist. I've been buying the product from a competitor for years. He was helpful getting me what I needed, I just wasn't happy that he treated me like I didn't know what I was talking about.
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July 2023 by Zackary Matice
Always very willing to help
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December 2022 by AJ AJ
Very lackadaisical crew even for upstate NY. We only go there when we have no other choice. Most of the time we take the ride to Oneonta so we dont get annoyed. Luckily for them they are located in Walton with little to no local competition, if they were to do business in the 4 boroughs they would be out of business in a few months.
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October 2022 by John TheFrugalFatGuy
The gentleman who attended me was friendly and helpful. He checked the status of my car's battery (free at NAP) and got the product I was buying from the shelf instead of trying to tell me where to look. Excellent service.
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August 2022 by Paul Bachler
Very knowledgeable and helpful and always have what I need
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April 2022 by Richard M.
This is the auto parts store I've used most since I moved to Delaware County from New York City about 11 years ago. I haven't been a frequent customer because I've had mainly new or newer cars that were under warranty; but when I have needed parts or automotive tools, this is the local store I've used most often. For a relatively small store, this NAPA has a pretty impressive selection of parts. Most of the time they've had what I've needed in stock. When they haven't, they were able to either point me to another nearby NAPA that had them, or order them for next-day delivery. You can also open an online account with NAPA and place orders for store pickup. Almost any part you need will be delivered to the store by the next day, or two or three days at most, preventing wasted trips. It's also faster than waiting for delivery from most online sellers. I've never had to wait more than one day. All the store employees I've dealt with have been knowledgeable and helpful, both in-store and over the phone. They know their parts and are happy to explain the differences between the different grades of parts they sell. Yesterday, for example, they explained the differences between the different tiers of NAPA brake parts, as I hadn't used their brake parts before. As for the parts themselves, I've had few problems with NAPA-branded parts. I had to return an EVAP vent valve for a Saturn about eight years ago, but that was the only time that I can recall offhand. It was exchanged with no drama. All of the other parts have worked fine. Price-wise, the prices are a little lower than most other national brands, and a little higher than average online sellers. But when shipping costs for heavy parts like brake rotors are factored in, you'll probably pay less having your parts shipped to the store (as well as getting them sooner, usually on the next-day). The hours could be longer. They close at 5:00 pm during the week and 3:00 pm on Saturdays, and are closed on Sundays. That's typical of most stores around here, but it still took some getting used to for me as someone born and raised in New York City. The parking lot is small, but adequate. I've never not been able to park. All things considered, I'm going to give this store five stars. The hours are really the only thing I would say could be improved; but because they're in line with local customs, I'm going to ignore that. The availability of practically any part you could possibly need within a day or two, the fair pricing, and the helpful staff outweigh the hours.
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March 2022 by Sheryl Goodman
Horrible service here. People are untruthful and not of their words. Stay away !
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October 2021 by Eddie Rivera
Good, friendly and knowledgeable staff to help with your needs.
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August 2021 by Jeff Pluta
Jay is really knowledgeable, helpful and patient. Don’t go anywhere else
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June 2021 by Jonathan Thoma
Nice little walk
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December 2020 by Adam Bonci
Great customer service. Jay is the best.
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November 2020 by Tony Aukstikalnis
Awesome staff and very knowledgeable!
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July 2020 by Kathy Tucker
Staff is very knowledgeable about needed parts,If they don't have the needed part it usually is ordered and there the next day.
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February 2020 by John Candelaria
Great prices for good parts
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January 2020 by Lisa Tauchen
Paid 159.00 for a new battery only to find out that it was a bad one my car was off the road for 5.days due to this
