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“Last Thursday march 13, 2025 was my first visit to a corporate store and was helped by employee called TC. She was fantastic and very knowledgeable. Sge got me on a plan I could afford because T Mobile put me on a major price increase I couldn't afford. She got me on a plan called choice 55. She went above abd beyond the call of duty to keep me with TMobile. I appreciate what she did for me very much. Excellent employee. My name is George.”
“This T Mobile Store on the 2nd Floor in Colonie Center has always, every time I go there, gotten me out of phone problems and fixed my phone. Their two employees , namely Gazelle & Ian work through all my phone troubles. Explain every question I ask in detail. They are determined to fix my phone. When I go to other T Mobile locations, they don't give any effort in getting me out of my phone troubles. I have been to T Mobile in colonies center, 2nd floor several times and they are always so polite and so helpful. Even when they are swamped with customers they do not rush. I will always go to this location when i have phone issues. I will always hope they are working there, unless they get promotions, which they sure do deserve. Don't want to get too corney, but they really do go above and beyond and make sure you understand the problem in case it should do me up in the future.”
“My cats ripped apart my wifi router cable and I brought it in for repair. They gave me a new cable for the router and it was free of charge. Amazing and quick service”
“Verizon was charging me for a bill I should have never been charged for. I refused to pay it. I spent several hours in total trying to handle this chatting with the live reps online and with calling Verizon on the phone. They refused to help me. I finally was able to make it to this store location and spoke with Shakira the manager and told her my situation. She was able to resolve the situation for me by reducing my bill to $0. She was going back and forth on the phone with verizon and stayed an hour after closing time so that I didnt have to deal with this any longer. Thank you Shakira”
“I was a customer of Verizon since its inception and felt as a Senior they could've offered me more on a limited income. They didn't and the cost simply got to high and my service dwindled. Switching to Spectrum is a test. They offered a wonderful plan at a price i can afford, new phone, unlimited, and trade in value on my old phone. We'll see if they stay true on their promises.”
“For 6-7 months we had issues with our billing, where the rate that we were getting charged was more then what we were quoted while starting our family plan with T-Mobile. Months and months of phone calls with customer service, going to stores in-person, and being promised that it will be “fixed” on the next billing cycle only to be charged the wrong rate again and again. Finally we walked in to this specific store. Dennis took it upon himself to solve this issue for us, he made calls and contacted higher ups. He had this issue fixed in one day, and even gave us a follow-up call. He went above and beyond to make this right, and we appreciate his help. Thanks to him, we will keep our family plan with T-mobile instead of moving to a different provider.”
9:30AM - 8PM
87 Central Ave, Albany
Internet Service Providers
“The owner of this shop, Bines, is so wonderful. From the moment I came in he gave me a warm welcome and fixed my phone in only 20 minutes. Fast and friendly service, I will always come back to him when I need a repair. He gave me an amazing deal on fixing my iPhone Pro Max 11, he's very affordable and is so good at what he does. I love this business!”
“I Had Andrew help me out in the T-Mobile store in Crossgates. He went the extra mile, made sure my plan was better and more efficient. He upgraded my phone and throw in a ton of free bees to ensure I was happy with the business.”
8AM - 11:30PM
279 Troy Rd, Rensselaer
Internet Service Providers
“I have to say, as much as I hate Spectrum and can commiserate with some of the other comments on this, our East Greenbush store is fantastic. Especially Brianna - She patiently helped us out when 3 other customer service reps either kicked the can down the road or flat out told us there was nothing they could do. So nice to run into a caring professional in this day and age who truly takes pride in a job well done. Thanks again Brianna.”
“I'm sorry grateful for, and impressed by, Christian and his crew. The phone support team badly screwed things up and said I had to go to the store, making me think I'd made a mistake switching. Turns out the only mistake I made was not coming in to see Christian and his people in the first place. They treat you really well, and work very hard to make things right. Truly the best service experience I've ever had in all of my decades subscribing to cell service.”
“A well-known company, an upscale center in the complex, abundant parking, a tidy and clean branch, smart young people, and fast delivery.
I came to them with a device that I purchased from another branch, and Joshua solved the device problem and transferred the data
Thank you from the bottom of my heart and gratitude as big as the sky for the good reception, the gentle treatment, and the solution to my problem”
“We recently went to the Spectrum store in Latham NY to get a new cell phone for my father. A young man named Omar helped us out. He explained the phone and the plan. He took care of everything quickly and efficiently and took the time to answer all our questions. He even went to the back to get a chair for my father, who walks with a cane and can’t stand for long periods of time. I have had negative customer service experiences with Spectrum in the past but Omar could not have been more kind and helpful. We are thankful to him for making the phone purchase a better experience than we were expecting!”
“Miracle workers. Started classes at HVCC yesterday and dropped my phone- totally bugged up my SIM. I walked in today and within ten minutes my SIM card was replaced no charge. I don't know the workers names but two nice gentlemen in there were extremely helpful and kind to both my father and I.”
“My husband and I received EXTRAORDINARY customer service from Kavon Walker on two occasions this week as we made the switch from FIOS to Spectrum and for new mobile service. Not only was he extremely helpful, he was kind, patient and personable. Kavon is a real credit to Spectrum and he is to be commended.”
“Came in to return a phone, and got spectacular customer service. Gavin, the representative at the front, made it so easy! His presence makes walking into Verizon so much more welcoming.”
“Took my iPad there to get fixed. Place was on Sunday right before they closed. But wait was not too long, the young man Claude, help with my iPad took 10 minutes to have it working again. Thank you Claude. One day I would say that was pleasant was the spill on the floor that a parent did not clean after her baby(shame) however, the store should have it clean up right away so other customers did not have to object to that. Your cleanest represent your store appearance so do better next time.”
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“I wish I could give it 10 stars .. I dealt with Vince Southwell and, he was absolutely a SUPERSTAR !! The man took the time to correct everything that was an issue as I had a phone that was lost and then found totally destroyed !”