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December 2023 by Maya M. Kennedy
Fantastic service and customer care. The manager Matt will go above and beyond to see that your needs are met. While tending to one issue, he will also let you know if your account is vulnerable in other areas and offer the best upgrade options to help make it more secure.
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March 2023 by Richard Baker
The wait for the drive ? thru was kinda long,... but the teller was friendly.
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February 2022 by Gregory Reinhart
Great Keybank branch. They have easy access from multiple roads with a sizable parking lot. Inside is very clean with friendly staff that are also very knowledgeable. There has never been a line longer that one person and if there is another teller is quick to become available. Regardless if you prefer Keybank or not, this is a great branch.
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November 2021 by gsprungtube07
Just opened an account and will close that account in 6 months so I don't have to pay Keybank's $25.00 account early closure fee. Bizarre banking policies including not letting me make a deposit into my new account due to a security block on that account. Never encountered a bank that refused to take my money before. Apparently, I had not proved residency to their Security Department well enough despite bringing a driver's license and utility bill into the branch. They froze the account and did not allow me access to my funds for 2 weeks. They don't use signature cards, so they have no real way to tell if a check presented on your account is good. They were all very pleasant in the branch. But that's not a good enough reason to continue banking with them.
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September 2021 by Nancy Zuffrea
Long waits in drive thru, limited tellers inside bank. Sometimes there is a wait to get to tellers, rude manager
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July 2021 by Debbie Eberle-Sherman
I have had the opportunity to get to know Amanda, she works at the drive thru and is a professional, polite and just a nice person to deal with.Debbie
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May 2021 by John Hodgens
So slow, fell asleep in drive thru lane. Wow!
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December 2019 by John Crowe
I find the staff at the drive through to be very personable and helpful.
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September 2017 by DL Shealy
Their ATM is convenient
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November 2016 by Rob Hickey
First Niagara Bank was purchased by Key Bank. I received a check, First Niagara and went into the Delaware Ave branch to cash it. The teller could not pull up the account. Three Key Bank employees tried to help after many phone calls nothing. They spoke to the person who wrote the check. The system just is not working with the merger. After waiting over a hour I was told I could deposit it at my bank. The teller slide the check back to me and said "We can not cash this check". I said, You should at least say sorry sir". I use to do business with Key Bank and rememberd why I don't. Poor service.
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July 2016 by Bart G.
Great place to do your banking needs. Real friendly staff makes banking here a true luxury